Scandic The Mayor

The hotel is undergoing extensive renovation, which is a prominent theme in guest feedback, yet it maintains a central location directly opposite the train station, making it highly convenient for business travelers and sightseers exploring the city. Guests consistently praise the excellent breakfast buffet and the generally friendly staff. While many rooms are described as compact, the hotel's prime position allows easy access to major attractions and shopping areas. To ensure a comfortable stay, it is advisable to inquire about the current renovation status and potential noise levels, and to confirm room amenities like heating and air conditioning upon booking.

Facilities & Amenities
The hotel is currently undergoing significant renovation, which impacts some of its facilities. Guests have noted issues with the elevator, with only one being operational or temporarily out of service, causing inconvenience. Access to the gym may be temporarily relocated to a sister hotel due to the construction. Many rooms are reported to lack mini-fridges, which some guests find inconvenient for storing beverages or snacks. Furthermore, a recurring concern is the absence of air conditioning in many rooms, leading to discomfort, especially during warmer periods. Despite these challenges, Wi-Fi is generally available, allowing guests to stay connected.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, often influenced by the ongoing renovation. Many rooms are described as small and somewhat outdated, with compact bathrooms that can be challenging to navigate, sometimes leading to water splashing onto the floor during showers. A significant number of guests experienced cold rooms or cold bathrooms, with heating systems struggling to maintain a comfortable temperature, particularly during colder months. Noise is a frequent complaint, stemming from the ongoing construction work, street traffic, neighboring rooms, or the elevator, impacting sleep quality. Some guests also found the beds to be too hard or noted issues with the overall condition of the bedding and towels.

Dining & Food Quality
The hotel's breakfast buffet consistently receives high praise from guests, often highlighted as a standout feature. Reviewers commend the variety of options available, including a good selection of hot and cold items, fresh fruits, and the popular freshly pressed juice. The food quality is generally considered excellent, contributing to a positive start to the day. However, the restaurant area, particularly during peak breakfast hours, can become very crowded, leading to difficulties in finding available seating and a somewhat rushed atmosphere. Despite the crowding, the staff in the dining area are often noted for their helpfulness.

Location & Accessibility
The hotel's central location is a major advantage, placing guests directly opposite the train station and within easy walking distance of shopping areas, popular attractions like the art museum, and various public transport options. This prime position makes it highly convenient for exploring the city on foot. However, parking is a significant challenge for guests arriving by car. The hotel's own parking facilities are often unavailable or limited due to ongoing construction, requiring guests to use off-site parking garages, which can be inconvenient, costly, and difficult to navigate, especially with current roadworks in the vicinity.

Staff & Service
The staff at the hotel are generally described as friendly, helpful, and polite, with many guests appreciating their welcoming demeanor and efficiency during check-in and check-out. They are often commended for their willingness to assist with various requests, such as providing extra amenities or addressing immediate concerns. However, some guests felt that staff empathy was lacking when addressing more persistent issues, particularly those related to the ongoing renovation, room deficiencies, or noise complaints. Despite these instances, the overall impression of the service provided by the team remains largely positive.

Additional Information
A critical piece of information for prospective guests is that the hotel is currently undergoing extensive renovation, which is often not communicated clearly prior to booking. This results in construction noise starting early in the morning, sometimes as early as 6:00 or 7:00 AM, and the presence of dust and temporary structural changes within the hotel. Guests have also noted issues with the hotel's cleaning policy, as rooms may not be cleaned daily unless specifically requested, and some found the initial cleanliness to be subpar. Furthermore, some guests reported problems with water pressure in the showers and inconsistent heating control in their rooms.