Scandic Grensen

The hotel's central location is its signature feature, placing guests within easy walking distance of major city attractions and public transport, making it an ideal choice for sightseers and business travelers seeking convenience. Guests consistently highlight the excellent breakfast as a major draw, offering a wide and delicious selection that often exceeds expectations. While the staff are generally praised for their friendliness and helpfulness, many reviews point to the hotel's worn appearance, particularly the carpets in hallways and rooms, which can detract from the overall impression and suggest a need for renovation. This hotel is well-suited for solo travelers and couples who prioritize a prime location and a satisfying breakfast experience over spacious accommodations or extensive on-site facilities. To enhance your stay, guests are advised to request a room on a higher floor or away from the main street to minimize potential noise disturbances and to manage expectations regarding room size.

Facilities & Amenities
Guests find the hotel's facilities to be basic but functional, though some areas show signs of wear. The lobby is noted as being quite small, offering limited seating for guests. While there isn't a dedicated fitness center, swimming pool, or full-service restaurant and bar on-site, guests appreciate the availability of kettles and coffee makers in their rooms. However, many express disappointment over the absence of a refrigerator in the rooms and a general lack of storage space or wardrobes, with only a few hangers provided. The elevators are sometimes described as slow or problematic, and some guests experienced issues with TV channels or inconsistent power outlets. While Wi-Fi is generally reported as fast, some guests found the hotel's claim of providing free bicycle loans to be inaccurate.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is mixed, with many guests noting a need for updates. While some rooms are described as clean and well-maintained, a significant number of reviews highlight stained carpets in both rooms and hallways, giving a worn impression. Room sizes are frequently mentioned as small or compact, sometimes feeling cramped. Most guests find the beds comfortable, though some report them as too soft or prone to creaking, and twin beds may separate. A recurring concern is noise levels, particularly from the street due to trams, traffic, and late-night activity, even on higher floors. Many rooms lack openable windows, leading to issues with ventilation and rooms becoming too warm, as there is no air conditioning. Bathrooms are generally clean, but some guests experienced problems with low shower pressure, inconsistent hot water, or a lack of toilet paper.

Dining & Food Quality
The breakfast consistently receives high praise and is a major highlight for most guests. It is described as excellent, fantastic, and amazing, offering a wide and varied selection that includes both hot and cold options. Guests particularly appreciate the fresh ingredients, such as avocado and salmon, along with a good variety of breads and healthy choices. The breakfast is noted for being plentiful and satisfying, often exceeding expectations for a hotel of this type. While the breakfast area can get busy, especially during peak times, staff generally manage to keep items replenished. The hotel does not feature a full-service restaurant or bar beyond the breakfast area, though a sushi restaurant is located within the same building.

Location & Accessibility
The hotel's central location is overwhelmingly praised as a significant advantage, placing guests within easy walking distance of numerous city attractions, shopping areas, and dining options. It is conveniently situated near public transportation, including tram and train stations, providing excellent accessibility to various parts of the city and direct routes to the airport. Guests appreciate being able to explore the city on foot from the hotel. While the central setting offers great convenience, it also means that rooms facing the street can experience considerable noise from traffic, trams, and urban activity, particularly during evenings and early mornings. Parking is available nearby, though guests note it can be quite expensive.

Staff & Service
The staff generally receive high commendation for their friendliness, helpfulness, and attentiveness. Many guests highlight the quick check-in process and the staff's willingness to assist with requests, such as providing extra amenities or offering local recommendations. However, feedback regarding housekeeping is notably mixed, with several guests reporting issues such as rooms not being cleaned daily, insufficient cleaning upon arrival, or amenities not being replenished. Some guests also experienced less engaged or unhelpful interactions with reception staff, particularly concerning room issues. Despite these inconsistencies, the overall impression of service is positive, with staff often going out of their way to resolve problems when alerted.

Additional Information
The hotel offers a pet-friendly policy, accommodating guests traveling with their animals. Guests should be aware that while the hotel aims for an ecological approach to cleaning, some found that daily room servicing was not consistently provided, even when requested through the app or directly. For those needing to check in earlier or check out later than standard times, the hotel may offer these options, though an early check-in fee might apply, and availability can be limited. The hotel also provides baggage storage for convenience, allowing guests to explore the city before check-in or after check-out. Some guests noted that the hotel's website advertised free bicycle loans, which was found to be inaccurate upon arrival. Additionally, the hotel has a designated outdoor area for smoking, which some guests found to be less than ideal.