Hotel Saint-Amour

The hotel operates as a charming annex, offering a blend of intimate accommodation with access to the extensive services of a nearby sister property, particularly its acclaimed breakfast and convenient parking. Many rooms feature a jacuzzi, adding a touch of luxury. Guests consistently praise the central location, the friendly staff, and the generally clean and comfortable rooms. The breakfast served at the sister hotel is a major highlight. Ideal for couples seeking a romantic escape, sightseers wanting to explore the city center on foot, and leisure travelers who appreciate good dining and a relaxed atmosphere. Guests should be aware that check-in and access to some services occur at the sister property, and some rooms may experience noise from nearby establishments or early morning activities. It is advisable to clarify room features like air conditioning upon booking.

Facilities & Amenities
Many rooms are equipped with a jacuzzi or bubble bath, which guests often find to be a delightful feature, providing a luxurious touch to their stay, though some have reported minor issues with water temperature or jet functionality. While Wi-Fi is generally available, some guests have experienced weak or non-existent connections in their rooms, which can be inconvenient for staying connected. A recurring concern among reviewers is the effectiveness of air conditioning; many comments indicate units are either broken, inefficient, or portable, leading to uncomfortably warm rooms, especially during warmer periods. This lack of adequate cooling significantly impacts guest comfort, prompting some to seek alternative solutions. Additionally, some rooms also offer a Nespresso machine for added convenience, allowing guests to enjoy hot beverages in their private space.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness, with most guests finding their rooms and bathrooms to be very neat and well-maintained. However, feedback on room condition is mixed; while some rooms are described as beautiful and spacious, others note issues such as peeling paint, non-functional outlets, or broken fixtures. Bed comfort varies, with some guests enjoying comfortable beds, while others found them too soft, narrow, or prone to squeaking. A significant number of guests reported considerable noise levels from the street, nearby bars, restaurants, and early morning cleaning activities, impacting sleep quality, though some noted it quieted down after midnight. Bathrooms are often spacious, but some guests experienced problems with lukewarm water, difficult-to-adjust faucets, or poor ventilation.

Dining & Food Quality
The breakfast experience, served at the nearby sister property, is consistently highlighted as a major positive. Guests describe it as outstanding, extensive, and delicious, offering a wide variety of fresh products and a pleasant dining atmosphere. The hotel's in-house restaurant also receives favorable reviews for its tasty food and appealing ambiance. While most dining experiences are positive, some guests have noted that the restaurant can be on the pricier side for the quality received, and occasional comments mention slow service. Overall, the culinary offerings are a strong point, with the breakfast being a particular standout.

Location & Accessibility
The hotel boasts an excellent central location, placing guests directly in the heart of the city and within easy walking distance of numerous attractions, shops, and dining options. Its close proximity to the sister property is a defining characteristic, as guests utilize its facilities for check-in, breakfast, and parking. While the parking, including valet service and electric vehicle charging, is generally convenient and private, some guests initially found it confusing to locate. However, the central setting also means some rooms are susceptible to street noise from the bustling area. Guests with mobility challenges should be aware that some rooms feature internal steps or height differences that could pose accessibility issues.

Staff & Service
The staff consistently receives high praise for their exceptional friendliness, helpfulness, and professional demeanor. Guests frequently commend their willingness to assist with requests and provide information. The check-in process, which takes place at the nearby sister property, can be a point of confusion for some, with reports of initial difficulty finding the correct location or occasional waits for staff. However, once connected, the process is often described as smooth, and the valet service for parking and luggage transfer is highly appreciated. While many guests report positive problem resolution, some instances of issues not being fully addressed or being dismissed have been noted.

Additional Information
A key operational aspect of the hotel is its structure as an annex without a dedicated on-site reception. All guest support, including initial check-in, final check-out, and assistance with any issues or inquiries during the stay, is managed entirely through a nearby sister property. While this system allows guests access to a broader range of amenities and services, it means guests must travel a short distance for direct, in-person assistance. Some guests found this arrangement initially confusing, occasionally experiencing delays when trying to contact staff from the hotel itself or locate the correct check-in point. However, the sister property's staff are generally commended for their responsiveness once reached, and helpful services like luggage transfer are provided to ease this process, ensuring a smoother transition for guests.