Hotel Royal Village

This hotel offers a memorable stay, particularly noted for its panoramic lake views from its elevated position, providing a stunning backdrop for relaxation. Its signature feature is the array of multiple pools, including both outdoor and indoor options, which are a consistent highlight for guests seeking leisure and recreation. The property is well-suited for families due to its various amenities and activities, though some aspects may require attention. Couples can also find a romantic escape, enjoying the scenic vistas and tranquil atmosphere. For sightseers and explorers, the hotel's proximity to the town center makes it a convenient base. To enhance your experience, consider requesting a room in a recently renovated section for a more modern feel, and be prepared for the uphill walk from town, or utilize the available shuttle service.

Facilities & Amenities
Guests frequently commend the hotel's multiple pools, including well-maintained outdoor pools that offer beautiful views, and an indoor pool that provides a comfortable option, especially during cooler weather. However, some guests noted that the indoor pool can be small or that the jacuzzi was not always functional. While a playground is available for children, several reviews expressed concerns about its safety and condition, with exposed springs and broken equipment. Parking is generally available and ample, though some found spaces to be tight or located a distance from their rooms. Wi-Fi connectivity is provided, but some guests reported it to be slow or unreliable. A shuttle service is offered for convenience, though it typically incurs an additional fee.

Cleanliness & Room Comfort
The hotel receives mixed feedback regarding room condition and comfort. Many guests found their rooms to be clean and well-kept, with some praising spacious rooms and modern decor, particularly in renovated sections. However, a significant number of reviews describe rooms as dated, old-fashioned, or in need of maintenance, citing issues like cracked tiles, peeling walls, or even ants. Bed comfort also varies, with some guests reporting comfortable beds while others found them uncomfortable or noted that double beds were made from two single mattresses. Air conditioning performance was inconsistent, described as either working well or being noisy and ineffective. Small bathrooms are a common complaint, often described as dated or unclean, with some lacking a bidet. Many rooms feature balconies offering pleasant lake views.

Dining & Food Quality
The hotel's dining experience, primarily buffet-style, garners varied feedback. Breakfast is widely praised for its varied and abundant selection, including sweets, fruits, eggs, and cold cuts, though some guests noted issues with coffee quality or the temperature of hot food. The dinner buffet also offers a varied and abundant array of choices, including salads, pasta, and main courses, but food quality and temperature were frequently criticized, with some finding dishes cold or repetitive. An Italian restaurant is available as an alternative, often requiring advance booking, and while some guests found its quality superior, others felt it was similar to the main buffet. A notable positive is the inclusion of free wine, beer, and soft drinks with meals, though some found the non-alcoholic options to be off-brand or overly sugary.

Location & Accessibility
The hotel boasts a prime elevated location, offering panoramic views of the lake and surrounding mountains. It is conveniently situated within a 10 to 15-minute walk to Limone sul Garda center, allowing guests easy access to the town's attractions. However, the walk back to the hotel involves a steep hill, which can be challenging for some, particularly those with mobility issues. A pleasant alternative is walking alongside the waterfall on the way to town. Ample parking is available on-site, though some guests found the parking spaces to be tight or located a distance from their accommodations. A shuttle bus service is provided to assist guests with the uphill journey, typically for a small fee.

Staff & Service
The hotel staff generally receives high praise for their friendly, helpful, attentive, and professional demeanor. Guests frequently highlight the positive interactions with reception staff, who are often described as accommodating and knowledgeable. The restaurant staff are also commended for their efficient service and attentiveness during meals. Daily cleaning and provision of fresh towels are consistently noted as excellent. However, feedback on the animation team is mixed, with some guests finding them engaging while others felt they were subdued or did not interact sufficiently. There were isolated reports of unsatisfactory managerial responses to guest concerns, particularly regarding booking discrepancies or alleged incidents.

Additional Information
Guests should be aware of certain aspects that may impact their stay. There have been significant complaints regarding misleading booking information, with some guests discovering that advertised closed pools and spa facilities were unavailable only after booking, and the hotel refusing cancellations. The hotel operates a pet-friendly policy, but this comes with a fee and restrictions on where pets are permitted within the property. Many reviews indicate that the hotel is dated in parts, though some sections have undergone renovations. Concerns were raised about playground safety, citing exposed springs and broken equipment, as well as slippery tiles around pool areas. Additional charges, such as a shuttle bus fee and a towel rental fee, were noted. Furthermore, some rooms lack in-room hot drink facilities, which many guests found inconvenient.