Royal Garden by Isrotel Collection

This hotel is celebrated for its unique pool complex, featuring a sand pool and a slide, creating a distinctive resort atmosphere that is particularly appealing to families with children. Its central location near the promenade and beach is a significant draw, making it convenient for sightseers and those looking to explore the area. Guests frequently commend the spacious and comfortable rooms, as well as the generally high standard of cleanliness throughout the property. While the hotel excels in providing a family-friendly environment, some guests note that it is less suited for older couples seeking a quieter retreat. To enhance your stay, be aware that pool water can be cold, especially during certain seasons, and consider the potential for noise from adjacent evening shows or ongoing construction. Parking can also be a challenge, so planning ahead is advisable.

Facilities & Amenities
The hotel boasts an impressive array of facilities, with its pools being a major highlight, often described as beautiful, large, and well-designed, particularly the unique sand pool which is a hit with children. A slide adds to the fun, though some guests noted the water temperature in the pools could be quite cold. An on-site spa offers amenities like a jacuzzi and sauna, providing relaxation options, though some found the massage quality inconsistent. A significant convenience is the internal shopping boulevard, which houses various shops, a coffee shop, and a supermarket, making it easy for guests to access necessities. For younger guests, a dedicated game room and kids' club provide entertainment, and certain room types offer exclusive lounge access.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and comfortable, with many appreciating the modern design and updated furnishings in some units. Suites are particularly well-regarded for their generous size, often including separate living areas, multiple bathrooms, and televisions. However, some reviews indicate that certain rooms feature dated furniture and old carpets, suggesting a need for broader renovations. A recurring complaint is the absence of bottled water in the rooms. While many rooms offer a balcony, noise levels can be an issue, with reports of loud evening shows from an adjacent lot disturbing sleep until late hours, and occasional construction noise from the promenade. Some guests also noted a loud toilet flush.

Dining & Food Quality
The breakfast buffet receives mixed but generally positive feedback, with many guests praising its excellent variety, richness, and abundance of options. However, some found it to be basic compared to other hotels or noted that the dining atmosphere could be crowded and noisy, especially during peak times with many children present. The hotel features several restaurants, including a new Asian restaurant that is highly recommended for its kosher menu and quality. Room service is highlighted for its impressive speed. While the overall food quality is described as tasty and fresh, guests frequently mention that the prices for meals and groceries within the hotel are quite high, making breakfast an expensive add-on if not included in the booking.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of the promenade, the beach, and various shopping centers. Its proximity to the pier also makes it convenient for sea excursions. While the hotel offers direct access to the beach, some guests noted that it does not have a private beach area and chairs may incur an additional cost. A consistent challenge highlighted by guests is parking, which is described as a major problem due to limited free spaces that are often full, necessitating payment for street parking or a wait for available spots.

Staff & Service
The hotel staff generally receives commendation for being friendly staff, helpful staff, and providing attentive service. Many guests highlighted the professionalism and kindness of the team, contributing to a positive experience. The quick check-in process is often appreciated, and housekeeping is noted for its frequent and thorough care of the rooms. However, some guests reported issues with the reception staff, describing them as occasionally standoffish, unhelpful, or making billing errors, which caused frustration. Despite these isolated incidents, the overall impression is that the staff demonstrates a high level of service consciousness, with prompt responses to guest requests and issues.

Additional Information
Guests should be aware that the hotel is primarily designed for a family-oriented atmosphere, which means it can be very lively and busy, particularly in dining areas. There are ongoing renovations in some parts of the hotel, including rooms and pool areas, which might occasionally lead to minor disturbances. A notable point is the lack of air conditioning in public spaces during hot days, which some guests found uncomfortable. The hotel features a convenient convenience store on-site, which is useful for quick purchases. While the pool temperature can be cold, especially outside of peak summer, the hotel does host special events and festivals, adding to the entertainment options.