ROMEO Napoli

This modern luxury hotel stands out for its striking contemporary design, an extensive collection of art, and its exceptional wellness facilities, offering a unique urban oasis. It caters particularly well to luxury travelers and couples seeking refined dining and relaxation, as well as health aficionados drawn to its comprehensive spa and gym. Families with older children and business travelers also find the hotel appealing due to its central location and upscale amenities. Guests frequently highlight the hotel's commitment to providing a high-end experience. To maximize your stay, consider taking advantage of the complimentary spa access and exploring the diverse dining options, especially the highly praised breakfast.

Facilities & Amenities
The hotel boasts an impressive array of facilities, with the spa receiving widespread acclaim for its comprehensive offerings. Guests can indulge in an ice bath, multiple hot tubs, various therapy pools, and both wet and dry saunas, including a unique salt room, providing ample opportunities for relaxation and rejuvenation. The gym is equally well-regarded, described as large and exceptionally well-equipped with a wide range of machines, free weights, and cardio equipment. The rooftop pool offers stunning views, particularly of Mount Vesuvius, and is often heated, though some guests note it is quite small with limited sunbeds. There have been instances of the pool area being closed for renovations, which some guests found inconvenient.

Cleanliness & Room Comfort
Guest feedback on room comfort is generally positive, with many praising the comfortable beds and high-quality linens that ensure a restful sleep. Rooms are often described as modern, clean, and equipped with high-tech features such as electric curtains and USB charging points. However, some guests found the bathroom layout to be unconventional or lacking privacy, with open concepts or glass partitions. Specific issues mentioned include showers that were difficult to operate or had functionality problems, and occasional reports of mold or dirty windows. While some rooms are noted for their spaciousness, others were perceived as small for the hotel's category. Noise levels received mixed reviews; some found rooms to be quiet due to good soundproofing, while others experienced street noise or disruptions from automatic bathroom lights.

Dining & Food Quality
The hotel's dining experiences are consistently highlighted as a major strength, particularly the breakfast, which is frequently described as fantastic, excellent, and among the best guests have ever encountered. Served menu-style, it features high-quality ingredients, creative dishes inspired by a Michelin-starred chef, and impeccable presentation and service, all complemented by picturesque views. The Michelin-starred restaurant on the ninth floor is celebrated for its unforgettable views and high-level cuisine, offering refined dishes and an excellent wine selection. The rooftop bar is also popular for its great drinks and atmosphere. While most dining experiences are positive, some guests noted that the bar could be overpriced, and a few experienced issues with breakfast service, such as limited menu explanations or items not delivered as ordered.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of many popular attractions, including the historic center, Castel Nuovo, and various shopping and dining options. Its proximity to the ferry terminal makes it highly convenient for those traveling to nearby islands. While the location offers excellent accessibility, the immediate surrounding area receives mixed reviews. Some guests find it less picturesque, describing it as a busy, industrial area with views of working docks and cruise liners that can obscure the sea. Parking is available and described as safe and monitored, with valet service offered, though some guests found it to be expensive.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback, with guests consistently praising their helpfulness, friendliness, and professionalism. Many describe the team as attentive, accommodating, and willing to go above and beyond to ensure a pleasant stay. The check-in process is generally smooth, and guests appreciate the responsiveness of staff to requests. Housekeeping, restaurant staff, and concierge services are frequently commended for their excellent performance. However, a few guests reported isolated incidents of staff being perceived as unpolished or distracted, and there were rare claims of issues during check-in or a lack of understanding regarding specific complaints.

Additional Information
The hotel's modern design is a recurring theme, often described as unique and featuring an extensive art collection that gives it the feel of a contemporary art museum. Guests frequently mention the complimentary access to the spa as a significant perk, enhancing their stay. Thoughtful touches like a complimentary mini-bar and welcome amenities such as Prosecco and cookies are also appreciated. However, guests should be aware that the hotel has undergone renovations, which at times have led to the closure of facilities like the rooftop pool or restaurant, and some experienced construction noise or limited access to certain areas without prior notification. There have also been isolated reports of guests feeling unsafe in the surrounding area or experiencing issues with items in their rooms.