Rixos Premium Dubrovnik

The hotel offers a truly memorable experience, distinguished by its breathtaking direct access to the Adriatic Sea and panoramic sea views from many areas, creating a stunning backdrop for any stay. Guests consistently highlight the exceptional staff and service, the superb breakfast spread, and the luxurious spa facilities as key elements of their positive experience. This makes the hotel an ideal fit for couples seeking a romantic getaway, sightseers wanting convenient access to the Old Town, and relaxation seekers looking to unwind by the sea or in the wellness center. While many rooms are praised for comfort, some guests suggest requesting a recently updated room for the freshest experience. For an enhanced stay, consider opting for a sea view room to fully appreciate the stunning vistas, and be mindful that off-peak seasons may involve ongoing renovations.

Facilities & Amenities
The hotel offers an impressive array of facilities designed for relaxation and recreation. The spa is consistently highlighted as a standout feature, described as luxurious and well-maintained, providing guests with access to a sauna, steam room, Turkish bath, ice room, and hamam. Guests also appreciate the well-equipped gym and fitness center. The hotel features both an indoor pool and an outdoor pool, with direct sea access from the deck area, allowing for refreshing swims in the Adriatic. While the indoor pool is praised for its warmth and cleanliness, it can become quite busy during peak times. Some guests noted that the outdoor pool and surrounding areas were undergoing renovations during their stay, leading to some noise and limited access. Additional recreational options include billiard tables, table tennis, and a kids club, though some found the latter to be small. Free Wi-Fi is available throughout the property, ensuring guests stay connected.

Cleanliness & Room Comfort
Most guests praise the hotel's cleanliness, describing rooms as impeccably maintained and spotless, with daily maid service ensuring a fresh environment. The spacious rooms are often highlighted, many featuring large balconies that offer stunning sea views. Guests consistently commend the comfortable beds and high-quality linens, contributing to a restful night's sleep. In-room amenities such as dressing gowns, fresh towels, effective air conditioning, and coffee machines are appreciated. However, some reviews indicate that certain rooms appear dated or in need of renovation, with issues like peeling wallpaper, broken tiles, or stained fixtures occasionally noted. While many found the rooms quiet, a few guests experienced noise from adjacent balconies, the breakfast lounge above, or ongoing construction. Some also mentioned issues with pillows being too soft or having an unpleasant odor, and a few reported technical issues with in-room electronics like televisions or hairdryers.

Dining & Food Quality
The breakfast at the hotel receives overwhelming praise, consistently described as amazing, superb, and incredible. Guests are delighted by the huge range and variety of high-quality options, including fresh fruits, pastries, an omelette counter, and even champagne. The atmosphere is often enhanced by a live piano player. While the food quality for breakfast is highly rated, some guests noted that service for coffee and tea could be slow or inconsistent, and dirty plates sometimes accumulated. The hotel's restaurants also offer delicious food, with the fish restaurant receiving specific commendation for its fresh seafood and attentive service. The buffet dinner is noted for its quality and themed nights, though some found the drink selection limited. Room service is generally described as prompt and top-notch. However, a few guests found in-house dining options to be expensive, and isolated comments mentioned issues like food allergies being overlooked or occasional quality concerns with specific dishes.

Location & Accessibility
The hotel boasts a great location with stunning sea views, offering a perfect balance of tranquility and accessibility. It is conveniently situated within a 15 to 20-minute walk to the Old Town, allowing guests to easily explore Dubrovnik's historic center. Many guests enjoyed the scenic coastal walk, though some found the return journey uphill challenging. For those preferring not to walk, public buses are easily accessible nearby, and Uber services are readily available, providing quick and affordable transportation to the Old Town and other areas. The hotel also offers parking facilities, including a garage, which is a significant convenience for guests arriving by car. While the immediate vicinity outside the hotel is quieter, its proximity to the Old Town and efficient transport links ensures guests can readily access local cafes, restaurants, and attractions.

Staff & Service
The staff at the hotel consistently receive high praise, with many guests describing them as exceptional, amazing, friendly, and attentive. From the moment of arrival, guests are met with a warm welcome, often including complimentary drinks and efficient luggage assistance by the bellboys. The check-in process is generally smooth and quick, with staff often escorting guests to their rooms and explaining hotel facilities. Many reviews highlight the staff's willingness to go above and beyond to accommodate requests and resolve issues promptly, including special occasions like birthdays or honeymoons. Housekeeping is typically described as prompt and thorough. However, some guests noted inconsistencies in service, particularly in dining areas where service could be slow or less attentive. A few isolated incidents mentioned staff being less welcoming or issues with specific requests not being fully met, but overall, the dedication to providing a positive guest experience is a recurring theme.

Additional Information
Guests should be aware that the hotel frequently undertakes renovation and maintenance work, particularly during the off-peak season, which can sometimes lead to construction noise or limited access to certain outdoor areas like the outdoor pool deck. While the hotel maintains high standards of cleanliness and service, some guests noted that certain parts of the property, including hallways and some room interiors, appeared tired or in need of updating, suggesting a general wear and tear that impacts the overall aesthetic. The hotel's efficient lift system is generally appreciated, though some guests found it took a bit of practice to master. While the hotel offers a generally relaxing atmosphere, a few guests mentioned a perceived lack of evening entertainment or a more vibrant ambiance in certain common areas, which might be a consideration for those seeking a lively social scene within the hotel.