Hotel Rivijera

The hotel's signature feature is its stunning location right by the sea, nestled within a lush green garden adorned with pine trees, providing a peaceful and shaded environment. This prime position makes it an appealing choice for families seeking a relaxing getaway with on-site activities and spacious rooms, as well as couples looking for a quiet retreat with potential for romantic views. Some guests also find it suitable for budget travelers due to its perceived value, and sightseers appreciate its proximity to local attractions. While many guests praise the hotel's beautiful setting and the efforts of some staff, others highlight significant discrepancies between advertised images and the reality of the property's condition. To enhance your stay, it is advisable to inquire about rooms in the recently renovated sections, as these generally receive more positive feedback. Additionally, guests might consider exploring local restaurants for some meals, given the mixed reviews on the hotel's dining options.

Facilities & Amenities
The hotel features a swimming pool set within its green garden, which many guests find to be a pleasant alternative to the beach, offering sun loungers and parasols. However, feedback on the pool is highly mixed, with numerous reports of it being dirty, green with algae, or having broken tiles, while others found it clean. Wi-Fi is available, though some guests experienced weak or non-existent signals in their rooms. The elevator is a frequent point of concern, often described as old, broken, or feeling unsafe. Parking is provided, often free, but it is frequently criticized for being chaotic, located in an abandoned building, and sometimes requiring guests to leave their car keys with staff. The advertised gym or fitness center is often reported as abandoned, dirty, or non-functional. While some reviews mention a bar by the pool, others indicate it was closed or offered limited selections. The garden areas are generally praised for their beauty and shade, though some noted neglect and cleanliness issues.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly polarized. Many guests praised their rooms as clean, tidy, and spacious, noting comfortable beds and fresh linen. Some also appreciated the presence of a minibar/fridge and flat screen TV in their accommodations. However, a significant number of reviews describe rooms as extremely dirty, with reports of bugs in the room, moldy surfaces, stained carpets, and uncleaned conditions for extended periods. Frequent complaints include outdated and tired room decor, broken furniture, broken TV sets, and issues with hot water being cold or inconsistent. Specific problems mentioned include broken showers, cracked shower screens, and powerpoints hanging out of walls. While some guests found their rooms quiet, others experienced noise disturbances. The overall impression of room condition varies drastically, with many finding them to be in a state of disrepair.

Dining & Food Quality
Feedback on dining and food quality is predominantly negative. Many guests consistently reported the food as cold, of poor quality, and low quality, with a minimal selection that remained the same every day. Dishes were frequently described as dry and tasteless, resembling "worse than school dinners," with complaints about stale bread, unappetizing vegetables, and dry meat. Vegetarian options were often deemed insufficient. Guests frequently experienced long waits for meals due to empty buffet trays and slow replenishment. A common issue was the absence of hot drinks or even water during dinner, with only diluted juices available. The restaurant atmosphere also drew criticism, with mentions of dirty tablecloths and chairs, and the presence of cats. While a few guests found the food acceptable or even delicious, the overwhelming sentiment points to a disappointing culinary experience, often leading guests to eat out.

Location & Accessibility
The hotel's location is consistently highlighted as a major positive, with guests praising its proximity to the beach and the sea, often just a minute or two walk away. It is conveniently situated near Petrovac town, offering easy access to restaurants, shops, and local attractions. The bus station is also a short distance away, providing transit options. However, a significant drawback frequently mentioned is the surrounding area. Many guests reported the hotel being flanked by unfinished buildings and derelict hotels, which detract from the views and create an unappealing backdrop. Access to the hotel is often described as challenging, involving walking through construction sites or muddy car parks, sometimes unlit at night. Some reviews also noted unpleasant smells of garbage or sewage in the vicinity, impacting the overall guest experience despite the hotel's otherwise prime coastal position.

Staff & Service
Feedback on staff and service is notably divided. Many guests commend the staff for being friendly, welcoming, helpful, and professional, highlighting their efforts to assist with requests and provide a positive experience. Specific praise was given for quick check-in processes and the willingness of some staff to offer room upgrades or late check-out. However, an equally strong number of reviews describe staff as arrogant, rude, uninterested, and unprofessional, with complaints about them not responding to requests, not understanding English, or even being dismissive. Housekeeping also receives mixed reviews; while some guests reported daily cleaning and fresh towels, many others complained about rooms not being cleaned for days, only receiving towel changes, or finding rooms dirty upon arrival. The check-in process, for some, was marred by long waits and confusion, including instances of overbooking.

Additional Information
Guests frequently express strong opinions regarding the hotel's advertised star rating, with many asserting that it does not align with the actual experience, often feeling it is closer to a two or three-star property. A recurring theme is that the online photos are highly misleading and do not accurately represent the current condition of the hotel. Despite advertisements, numerous reviews explicitly state that there is no private beach for the hotel, requiring guests to pay for sunbeds on nearby public beaches. Some guests noted unexpected charges, such as for minibar items they believed were complimentary. While not a widespread issue, one review mentioned a security concern with rooms being broken into, advising guests to utilize the room safe. Reviews also suggest that the hotel's condition and service levels can vary depending on the season, with some reporting neglected grounds and reduced services towards the end of the season.