Hotel Residenza Millennium

The hotel's most notable feature is its prime location, situated directly by the main train station and within easy walking distance of the city center and major attractions like the cathedral. This makes it particularly suitable for sightseers and travelers prioritizing convenience and accessibility to public transport. However, guests frequently report significant issues with the cleanliness and overall condition of the rooms, often describing them as old, dirty, and poorly maintained. The staff's attitude is another recurring theme, with many guests finding the owner to be rude, unhospitable, and confrontational. Noise from the street and within the building is also a common complaint, impacting sleep quality. For those considering a stay, it is advisable to manage expectations regarding room quality and be prepared for potential challenges with the host. It is also recommended to confirm check-in procedures and payment methods in advance to avoid complications upon arrival.

Facilities & Amenities
Guests report a minimal provision of facilities and amenities. While some rooms are described as spacious, many lack basic comforts. The air conditioning is a frequent point of contention, often reported as weak, non-functional, or controlled remotely by the owner, sometimes even beeping or blowing hot air. Televisions are often old and non-functional. Wi-Fi connectivity is inconsistent, with some guests reporting it doesn't work or requires using a personal hotspot. There is generally no refrigerator, kettle, or coffee/tea making facilities provided in the rooms. The elevator can be difficult to operate, sometimes requiring a key that guests are not initially informed about, leading to challenges with luggage. Common areas are noted for being poorly lit, and some guests mentioned lights being switched off to cut costs.

Cleanliness & Room Comfort
The state of cleanliness and room comfort is a major concern for many guests. Rooms are frequently described as dirty, old, and poorly maintained, with visible cracks in ceilings, holes in bedding, and uncleaned fixtures like fans and rusty radiators. A pervasive sewer smell is commonly reported, particularly in bathrooms, with some guests advised to cover drains. Beds are often found to be uncomfortable, and pillows are consistently described as thin or non-existent. Noise is a significant issue due to thin windows, allowing street sounds and screams to penetrate, and internal building noise. Many rooms are reported to be hot, even with the air conditioning on, and some lack heating or hot water. Bathrooms are often tiny, lacking basic amenities like shower trays, mats, or sufficient toiletries, and some showers are broken. Shutters are sometimes broken, making rooms dark and poorly ventilated.

Location & Accessibility
The hotel's central location is consistently highlighted as its primary positive attribute, making it a key draw for many visitors. It is situated directly across from the main train station, offering unparalleled convenience for arrivals and departures, and facilitating easy onward travel. Guests frequently praise its proximity, often within a 15-minute walk, to major city landmarks such as the cathedral and the city center. This allows for effortless access to a wide array of attractions, shopping districts, and dining options, making it ideal for exploring the city on foot. While some guests have described the immediate area around the train station as "shady" or noted the presence of security at nearby establishments, the hotel's overall accessibility to public transport and key tourist sites remains a significant advantage, outweighing these concerns for many.

Staff & Service
Guest experiences with staff and service are highly polarized, with a strong lean towards negative feedback. Many guests describe the owner as rude, arrogant, unhospitable, and confrontational, often giving instructions "like a manager" and being unwilling to accept criticism. There are reports of the owner entering rooms without consent and being difficult to reach. The check-in process is frequently problematic, requiring guests to call upon arrival and sometimes waiting extended periods, with no traditional lobby or reception. Some positive mentions exist, describing the owner as polite, serious, kind, and helpful with luggage storage after check-out. However, the prevailing sentiment points to a lack of customer service and a general unfriendliness that significantly detracts from the stay, with guests feeling unwelcome or treated poorly.

Additional Information
Several important miscellaneous details emerge from guest reviews that are crucial for prospective visitors. The hotel often requires cash payment for additional charges, such as city tax, and many guests report not receiving proper invoices or receipts, leading to concerns about transparency and tax compliance. There are strict hotel policies regarding guest behavior, including prohibitions on bringing visitors to rooms or washing clothes, which some guests found unusual and restrictive. Guests also report issues with building access, as the main door and elevator may require a specific key that is not always clearly explained upon arrival, causing confusion and delays, especially with luggage. The owner's communication style is frequently perceived as condescending, and guests are strongly advised to call ahead for check-in as there is no traditional reception desk, which can be a significant inconvenience for international travelers without local phone access.