Residence Inn Eugene Springfield

This hotel offers a welcoming and comfortable experience, particularly noted for its spacious rooms equipped with kitchenettes, providing a home-like atmosphere that is ideal for longer visits or those desiring self-catering options. A consistent highlight is the exceptional staff, whose friendliness, helpfulness, and willingness to go above and beyond are frequently praised, making stays memorable and stress-free. The hotel maintains high standards of cleanliness throughout its premises and rooms, contributing significantly to a pleasant and reassuring environment for all guests. Its convenient location near key attractions and outdoor spaces appeals to many, offering easy access to local points of interest. This makes it an ideal choice for extended stays, families seeking extra space and amenities, business travelers needing a functional workspace, and pet owners looking for accommodating lodging. For a more peaceful stay, guests might consider requesting a room away from busy roads, and those planning longer visits should utilize the full kitchen facilities for added convenience and comfort.

Facilities & Amenities
The hotel offers a range of amenities designed to enhance guest comfort and convenience. Many rooms feature a cozy gas fireplace, adding warmth and ambiance, particularly appreciated during colder months. Guests can enjoy the outdoor pool during warmer seasons, though it is noted to be closed at certain times of the year. A hot tub is also available, often with more flexible hours than the pool, providing a relaxing option. For recreation, there is a basketball court on the property. The presence of on-site laundry facilities is a significant convenience, especially for those on extended stays. Additionally, guests can unwind by the fire pit in the evenings. While rooms are equipped with a TV, some guests have reported issues with the cable programming, noting duplicated channels and mixed-up content. The hotel also provides pack n plays for families traveling with toddlers, demonstrating a family-friendly approach to amenities.

Cleanliness & Room Comfort
Guests frequently commend the hotel's high standards of cleanliness, describing rooms as "super clean" and "pristine," which significantly contributes to a pleasant stay. The rooms are spacious and often described as luxurious and well-appointed, providing ample space for relaxation and work. Many rooms have been recently remodeled with new carpet, light fixtures, and paint, though some guests note that certain areas still retain older features like popcorn ceilings. The beds are generally comfortable, ensuring a good night's sleep, though one review mentioned a significant depression in a bed. A key feature is the kitchenette, equipped with a full-sized refrigerator/freezer, microwave, dishes, and utensils, which is highly appreciated. However, some guests have experienced issues with lukewarm water in showers and sinks, and a few reported cleanliness issues in bathrooms, including hair. Noise levels receive mixed feedback; while many find the hotel quiet, some have noted traffic noise or disturbances from other guests, though the AC fan can help mitigate this.

Dining & Food Quality
The hotel provides a complimentary breakfast that receives mixed but generally positive feedback. Many guests describe it as a good hot breakfast with a great buffet offering many different options, including a waffle machine and local quality items like chicken sausage and yogurt. The variety is appreciated, with the menu often changing daily. However, some guests have found the breakfast to be processed or of inconsistent quality, with specific complaints about soggy microwaved sandwiches on certain days. There are also requests for more low-carb options and potatoes. The coffee bar downstairs is well-regarded, offering a high-end experience, including cold brew coffee, though the in-room coffee makers are often described as providing a "crummy cup of coffee." Guests note the absence of a full-service restaurant or bar on-site for dinner, but appreciate the proximity to various local dining options, including a popular establishment directly across the street with river views.

Location & Accessibility
The hotel boasts a highly praised location, offering excellent accessibility to several key attractions. It is ideally situated for access to the Willamette River and its scenic walking trails, providing opportunities for outdoor activities directly from the property. Guests attending events at the Cuthbert Amphitheater or the University of Oregon stadium find the hotel's proximity very convenient, often within walking distance. The downtown Eugene area is also easily reachable, sometimes via a short walk over a bridge, avoiding traffic. While many guests find the parking to be easy, some have noted challenges with accessibility and navigation, particularly during major events like football games or the Saturday market, which can lead to blocked-off areas and increased traffic. There are also mentions of the hotel being near busy roads, contributing to some noise, and a few guests have observed homelessness around the parking lot, though this does not detract from the overall positive location feedback.

Staff & Service
The hotel's staff and service consistently receive outstanding praise, standing out as a major highlight for guests. Reviewers frequently describe the team as super friendly, incredibly professional, and exceptionally helpful, often going above and beyond to ensure a comfortable and memorable stay. Specific instances of exceptional service include accommodating late check-out requests, providing pack n plays for families, assisting with luggage, and even making special occasions like birthdays truly memorable with thoughtful gestures. The check-in process is often noted as swift and efficient, contributing to a smooth arrival. Guests appreciate the staff's attentiveness to their needs, whether it's offering dinner recommendations, helping with amenities, or resolving issues promptly. While the vast majority of feedback is positive, a few isolated comments mentioned staff being preoccupied or slow to address billing concerns, but these are rare exceptions to an otherwise exemplary service experience.

Additional Information
Guests should be aware that the hotel is pet-friendly, a policy appreciated by many traveling with animals, though some feedback suggests potential challenges for those with allergies due to the presence of pets. The property has undergone recent remodeling, with updates to carpet, lighting, and paint, contributing to a fresh and modern feel, though some improvements are still ongoing. For members of the loyalty program, the hotel frequently offers complimentary upgrades, enhancing the stay experience for elite members. This hotel is particularly well-suited for extended stays, with many guests highlighting its comfortable and home-like environment for longer durations. Additionally, some guests noted initial difficulty in locating the reception area upon arrival, which is a minor point to be aware of. The hotel's design, including its unique open layout and separate areas for work, kitchen, and sleep in suites, is often praised for its efficiency and comfort.