Residence Inn by Marriott Sarajevo

This hotel is highly regarded for its spacious rooms featuring kitchenettes, a unique and convenient amenity that makes it particularly suitable for families and long-stay guests. Its signature underground parking accessible via a car elevator adds a distinctive touch to the guest experience. The hotel's prime location, coupled with its consistently praised staff and excellent breakfast, positions it as an ideal choice for sightseers and business travelers seeking comfort and accessibility. Most guests find the hotel modern and well-maintained, though some have noted minor issues with dated elements or specific room conditions. To enhance your stay, consider requesting a room on a higher floor for potential city views, and make full use of the in-room kitchenette for added convenience during extended visits. The hotel also offers a 24-hour coffee machine in the lobby, a popular perk for guests.

Facilities & Amenities
Guests consistently highlight the convenience of the in-room kitchenettes, which are well-equipped with various provisions, including a dishwasher, making longer stays more comfortable. The underground parking is a significant advantage, especially with its unique car elevator system, though some guests mention the need to book it in advance. The hotel provides a well-appointed fitness center and a sauna for relaxation, though the sauna has occasionally been out of service for maintenance. For added convenience, laundry facilities are available on-site, and guests appreciate the free Wi-Fi throughout the property. A 24-hour coffee machine offering complimentary hot drinks and cookies in the lobby is a much-loved feature, alongside vending machines and a small market by the reception for quick purchases.

Cleanliness & Room Comfort
The hotel receives widespread praise for its immaculate cleanliness and the overall comfort of its accommodations. Guests frequently describe the rooms as exceptionally spacious, modern, and conducive to a restful stay, often equipped with a balcony offering pleasant views. The comfortable beds are a recurring highlight, ensuring a good night's sleep, and the quiet environment is appreciated by many. While the majority of guests find the air conditioning effective, some have reported issues with temperature control or noted that the heating system can make rooms too warm. Minor concerns include occasional observations of headboards showing wear, some instances of shower drainage issues, and infrequent mentions of dust or spiderwebs in less visible areas. The TV signal has also been noted as inconsistent by a few guests.

Dining & Food Quality
The buffet breakfast is consistently lauded by guests for its variety and overall food quality, offering a wide selection of options to start the day. Many reviews highlight the regular replenishment of items, ensuring freshness and availability. The coffee served at breakfast receives mixed feedback, with some finding it satisfactory while others suggest improvements in taste or machine efficiency. The breakfast area can become crowded during peak hours, leading to occasional challenges with table availability or service flow, such as delays in clearing tables or replenishing plates. Despite these minor points, the breakfast is generally considered a strong point, featuring a good mix of local and European choices, including pastries and hot dishes.

Location & Accessibility
The hotel's central location is a major draw, offering excellent accessibility to Sarajevo's key attractions. It is conveniently situated within a short walking distance, typically 5 to 10 minutes, from the historic Old Town and the bustling city center. Guests appreciate being close enough to easily explore landmarks like the cable car and various shopping and dining options, yet far enough to enjoy a quiet environment. The proximity to public transportation further enhances its appeal. A significant advantage is the availability of underground parking, which includes a unique car elevator for vehicle access. However, guests frequently note that parking spaces are limited and often require advance booking, and some have expressed concerns about the cost.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and high level of professionalism. Guests frequently commend the attentive service provided by all personnel, from the front desk to housekeeping. The quick check-in process is often highlighted, and staff members are praised for their willingness to accommodate requests and provide useful local information, including recommendations for restaurants and attractions. Many guests specifically mention the staff's proactive assistance with services like arranging airport transfers and their warm, welcoming demeanor, which contributes significantly to a positive and memorable stay. Overall, the staff's dedication to guest satisfaction is a recurring theme in reviews.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though some note the additional cost and potential challenges in finding suitable outdoor areas nearby. While the hotel offers rewards program benefits, some members have expressed that these perks are not always clearly communicated or fully realized. Guests should be aware of certain operational policies, such as the standard check-in time, which some have found to be later than preferred. The hotel provides laundry tokens for guest use, a convenient amenity for longer stays. Additionally, the availability of complimentary hot drinks and cookies in the lobby around the clock is a popular and frequently utilized feature, adding to the overall comfort and convenience for guests.