Hotel Regina Sorrento

The hotel is highly regarded for its panoramic views from the rooftop restaurant and bar, offering breathtaking vistas of the Bay of Naples and Mount Vesuvius. This signature feature, combined with its prime central location, makes it an ideal choice for sightseers and couples seeking a romantic getaway, as well as families who appreciate attentive service. Guests consistently praise the hotel's exceptional staff, overall cleanliness, and the quality of its breakfast. To enhance your stay, consider requesting a room with a sea view to fully enjoy the stunning scenery, and be aware that a nearby wedding venue can occasionally generate late-night music.

Facilities & Amenities
The hotel offers a range of facilities that enhance the guest experience. The rooftop bar is a major highlight, providing incredible views and a pleasant atmosphere for evening drinks, though some guests noted it wasn't always open or had limited seating. A small, clean pool area is available, offering a refreshing escape with provided towels and comfortable seating amidst a lovely garden with lemon and orange trees. While there is no dedicated fitness center, the overall ambiance of the common areas is well-maintained. Free Wi-Fi is available, ensuring guests can stay connected throughout their stay.

Cleanliness & Room Comfort
Guests widely commend the hotel's impeccable cleanliness, noting that rooms are consistently well-maintained. Most rooms are described as comfortable, with many appreciating the presence of a balcony offering beautiful sea views. However, feedback on bed comfort is mixed, with some finding them very comfortable while others reported them as hard or having a noticeable slump. Noise levels are a recurring concern, stemming from thin walls allowing sounds from neighboring rooms, and significant disturbance from a nearby wedding venue's loud music late into the night. Some guests also noted issues with air conditioning not working optimally or turning off when the room key is removed. The shower quality also received varied comments, with some finding it a mere trickle while others found it adequate. A common point of feedback is the lack of in-room coffee/tea facilities and the hotel's refusal to provide milk for tea.

Dining & Food Quality
The breakfast experience is a significant highlight for many guests, primarily due to the spectacular views from the dining room overlooking the Bay of Naples and Mount Vesuvius. The breakfast buffet offers a good variety, including Italian-style options, pastries, and some hot items like scrambled eggs and bacon, though some found the hot food quality inconsistent (e.g., watery eggs, burnt bacon). Freshly made omelets, fried eggs, pancakes, and crepes are available, and some guests enjoyed the inclusion of sparkling wine. The rooftop restaurant also receives praise for its amazing views and generally good food quality, with specific dishes like fish and pasta being highlighted, though some found dinner overpriced or the menu lacking variety. The bar service, particularly at the rooftop, is appreciated for its ambiance, though some found cocktails expensive or not up to par.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the area. It is ideally situated within easy walking distance to the main town square, Corso Italia, and various shops and restaurants. Guests appreciate its proximity to both the Marina Grande and Marina Piccola, providing easy access to ferries and beaches. While the hotel is on a quiet street, it offers a perfect balance of being close to the action without being in the midst of excessive noise. Parking is available on-site, which is a significant convenience given the narrow streets, though it can be expensive and requires navigating challenging access roads.

Staff & Service
The staff consistently receives overwhelming praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight their willingness to go above and beyond to accommodate requests, from coordinating airport transfers and booking tours to making dinner reservations and providing special touches like personalized desserts. The check-in process is described as quick and efficient, and the housekeeping staff is commended for their thoroughness and pleasant demeanor. Many reviews emphasize that the staff's dedication to providing excellent customer service significantly enhances the overall guest experience, making visitors feel welcomed and valued.

Additional Information
A notable point for guests is the hotel's policy regarding outside beverages; specifically, bottles of wine purchased externally are not permitted to be consumed on the property. A significant and frequently mentioned issue is the noise disturbance from a nearby wedding venue, which can play loud music late into the night, impacting sleep quality for rooms facing that direction. Guests arriving by car should be aware of the restricted driving zone and the need to confirm access details at check-in to avoid penalties.