RedDoorz near OWWA Pasay

This hotel is consistently described as having a significant discrepancy between its online presentation and the actual guest experience, often leading to considerable disappointment. While some guests find its location convenient for specific needs, the property is notorious for its pervasive cleanliness issues and a general lack of basic amenities, which severely impacts guest comfort. The hotel appears to cater primarily to extremely budget-conscious travelers who prioritize proximity to certain city points, such as the airport or specific establishments, over comfort and hygiene. To manage expectations, it is advisable for potential guests to thoroughly verify current conditions upon arrival and be prepared for a very basic, and often challenging, stay.

Facilities & Amenities
Guests frequently report a severe lack of functional and basic amenities. Many rooms are noted to be without a working television or reliable Wi-Fi, with some guests also experiencing a complete lack of mobile data signal within their rooms. Essential bathroom fixtures, such as showers and sinks, are often reported as broken or non-functional, with some rooms lacking a toilet seat or even hot water. The air conditioning units, while present, are frequently described as old, noisy, and dusty, contributing to an uncomfortable environment. Basic toiletries like soap, shampoo, and toothpaste are consistently absent, requiring guests to provide their own.

Cleanliness & Room Comfort
The most prevalent and severe complaints revolve around the hotel's cleanliness and room comfort. Rooms are widely reported as being dirty, with trash found under beds, yellow stains on walls and ceilings, and pervasive unpleasant odors. A significant number of reviews highlight widespread cockroach infestations, with pests found on beds, walls, and in bathrooms, alongside mentions of bed bugs and other small insects. Mold is frequently observed on walls, and linens are often described as stinky or improperly washed. Rooms are generally perceived as small and cramped, with some guests noting broken bathroom doors and noisy air conditioning units further detracting from comfort.

Location & Accessibility
The hotel's location is one of the few aspects that receives some positive mention, particularly for its proximity to the airport and various establishments. Guests appreciate its convenience for accessing public transportation and being near specific points of interest like OWWA. While some reviews note the area can feel like a "dark backstreet" or raise concerns about the immediate surroundings, the hotel itself is considered accessible for those needing to be in a central area. The ease of reaching other parts of the city from this location is a consistent, albeit minor, advantage.

Staff & Service
Feedback on staff and service is mixed. Some guests describe the staff as welcoming, understanding, helpful, and accommodating, particularly those who assisted with check-in or specific requests. However, many other guests report poor service, including rude or unprofessional staff at the front desk. Issues such as long check-in times (over 30 minutes) and staff being unprepared or unable to resolve customer issues are common. There are significant complaints regarding the hotel's refund policy, with guests reporting difficulties or outright refusal to issue refunds for early check-outs or unfulfilled bookings, even when the hotel's conditions were unacceptable.

Additional Information
Guests should be aware of several unusual and problematic policies or conditions. The hotel reportedly enforces a strict curfew from midnight until 5 AM, with no staff available to assist with late check-ins during these hours, leading to guests being stranded despite having paid for their rooms. A highly controversial policy regarding unmarried couples is frequently mentioned, with the hotel refusing entry or requiring proof of marriage, which is not clearly stated during booking. Guests are also often required to pay a substantial security deposit, which some report difficulty in getting refunded, especially if the receipt is misplaced. Furthermore, the front desk is not consistently 24/7, and bookings are often non-refundable, even when the actual room conditions drastically differ from advertised images.