Ramada by Wyndham Plovdiv Trimontium

The hotel is an iconic historic building with a grand, classic atmosphere, centrally located in the heart of the city. Its central location is consistently praised, offering easy access to major attractions and the old town. However, a recurring theme is the hotel's dated interior and urgent need for renovation, particularly in rooms and bathrooms. Guests frequently mention issues with noise from events or the casino. Despite these concerns, the staff generally receives positive remarks for their politeness and helpfulness. The hotel is well-suited for sightseers and business travelers due to its prime location near city landmarks and conference facilities. Families find it appealing for its proximity to family-friendly activities, and couples might appreciate the historic ambiance, though noise could be a factor. Guests are advised to inquire about room location to avoid noisy areas and be aware of the municipal parking situation, which can be challenging.

Facilities & Amenities
The hotel offers a range of facilities, though their condition often receives mixed reviews. The indoor pool is a notable feature, with some guests appreciating its unique setting, reportedly built over Roman ruins, offering a truly unique experience. However, feedback indicates the pool water can be cold, and guests are required to wear swimming hats. There are also mentions of children's swimming lessons making the pool busy at times, and the elevator leading to the spa area is described as rundown and confusing. The fitness center is available but considered average with old equipment. Some guests note the presence of a casino on-site, which is a significant draw for others. There are also mentions of a piano bar on the top floor, which can be a source of noise for rooms below.

Cleanliness & Room Comfort
Room comfort and cleanliness are significant areas of concern for many guests. Rooms are frequently described as old, dated, and in urgent need of renovation, with worn-out furniture and a distinct 70s style. Common complaints include stained carpets, peeling wall paint, and a pervasive damp smell or mold in bathrooms. The beds are often reported as uncomfortable, featuring hard mattresses or visible springs, leading to back pain for some. Pillows are also noted as thin and uncomfortable, and some linens have holes. Noise is a major issue, with guests experiencing significant disturbance from street noise, loud music from the piano bar or casino, and even housekeepers being noisy in corridors. Bathrooms are particularly criticized for mold, broken fixtures like toilets and showerheads, leaking pipes, and a lack of proper floor drains, leading to water accumulation.

Dining & Food Quality
Feedback on dining experiences is varied. The breakfast receives mixed reviews; while some guests find it to be good, varied, and even excellent with a wide selection, others describe it as simple, not tasty, or average for a hotel of its class. Specific complaints include cold eggs, poor quality items, and stale or moldy croissants. The coffee is generally well-regarded. The hotel features a restaurant, with the "Victoria" restaurant specifically highlighted by many guests for its excellent service and good food, often considered a standalone positive aspect. However, other dining options within the hotel receive less favorable comments regarding food quality. A modern bar is also available, contributing to the hotel's amenities.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, placing guests within easy walking distance of Plovdiv's main square, the Old Town, various attractions, and a vibrant shopping street. This makes it ideal for exploring the city on foot. However, parking is a significant and frequently mentioned challenge. The hotel does not have its own dedicated parking, relying instead on a municipal parking lot in front, which is paid and often full, leading to long queues and difficulty finding spaces. Guests report misleading information about parking availability and costs, with some finding it expensive. Motorcycle travelers specifically note a lack of suitable parking options. The parking workers are also sometimes described as slow or rude.

Staff & Service
The staff generally receives positive feedback for their politeness, friendliness, and helpfulness, with many guests appreciating their attentive and accommodating approach. The check-in process is often described as quick and easy, and staff are noted for allowing early check-ins when possible. Specific individuals are occasionally singled out for their excellent service. However, some reviews mention instances of staff being indifferent, having a "long face," or appearing lazy, particularly at the reception. There are also complaints about a lack of luggage assistance upon arrival. Housekeeping staff are sometimes cited for being noisy in the mornings, disturbing guests' sleep. Despite these isolated negative comments, the overall sentiment towards the staff is largely positive, highlighting their efforts to assist guests.

Additional Information
The hotel is recognized as an iconic historic building with a grand, classic atmosphere, reflecting a past era of luxury. It is a prominent landmark in the city. A significant feature is the on-site casino, which attracts many guests and contributes to the hotel's overall ambiance, though it can also be a source of noise. Guests should be aware that the hotel's parking is managed by the municipality, leading to potential confusion and additional costs, despite some online information suggesting otherwise. There are instances where guests experienced unexpected issues, such as a complete lack of water on their last day, or a peculiar welcome email that seemed to discourage negative public feedback. The hotel's age means that while it offers a unique historic charm, it is in constant need of maintenance and renovation to meet modern expectations.