Ramada by Wyndham Pittsburgh/New Stanton

This hotel is currently undergoing significant renovations, a recurring theme in guest feedback, though often associated with its extreme state of disrepair rather than positive progress. Its most notable feature, unfortunately, is its pervasive lack of basic hygiene and the widespread presence of broken amenities. Many guests consistently report encountering filth, mold, and various pests including cockroaches, fleas, and mice throughout the property, from rooms to common areas. The hotel's online presentation is frequently described as misleading, with current conditions not matching advertised images, particularly regarding facilities like the pool and dining options. While some guests consider this hotel for its affordability as a last-minute or quick stopover, the overwhelming sentiment suggests it is not suitable for families or business travelers seeking comfort or reliability. To enhance a stay, it is advisable for prospective guests to verify the current state of the property before booking and be prepared for a very basic and potentially uncomfortable experience, as many advertised features may not be available or functional.

Facilities & Amenities
Most guests report that advertised facilities such as the pool, restaurant, and bar are consistently closed, drained, or non-existent, despite being featured in online promotions. The pool area, in particular, is frequently described as neglected, appearing empty or with stagnant water. Guests also note issues with essential amenities within the hotel, including non-functional ice machines and problems with AC and heating units, leading to uncomfortable room temperatures. Many rooms are reported to have non-working lights, exposed outlets, and non-functional phones. While some reviews mention that Wi-Fi is available and works adequately, this is not a universal experience. Accessibility is also a concern, with the elevator often out of service or not reaching all floors, posing difficulties for guests with mobility challenges. The overall state of the facilities suggests a significant need for maintenance and updates.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is overwhelmingly negative. Rooms are frequently described as filthy, with widespread mold found in bathrooms, on walls, and around fixtures. Guests report numerous stains on beds, sheets, carpets, and furniture, with some even noting what appeared to be blood or vomit. The presence of pests such as cockroaches, fleas, and mice is a significant concern for many. Rooms often have pervasive bad smells, including smoke, urine, mold, and mustiness. Beyond cleanliness, room comfort is compromised by broken beds with thin mattresses, leading to uncomfortable sleep. Bathroom fixtures are often non-functional, with issues like broken shower knobs, running toilets, and loose tub spigots. Other problems include exposed wires, torn carpets, and a general sense of dampness. Guests also frequently mention disruptive noise from the AC units, hallways, and nearby trucks.

Dining & Food Quality
The hotel's dining options receive consistently poor reviews. The complimentary breakfast is widely described as a "joke" or "slim pickings," offering very limited choices. Guests report that the breakfast area is often not well-stocked, with common offerings reduced to basic waffles and bread. Essential items like milk for cereal or juice are frequently unavailable or in short supply. The overall food quality is considered mediocre at best, with many guests choosing not to partake. Furthermore, the on-site restaurant and bar are consistently reported as closed, despite being advertised as available amenities. This leaves guests with very few, if any, convenient dining options within the hotel, often necessitating travel to external establishments for meals. Some guests mention that coffee is available, but the overall breakfast experience is highly disappointing.

Location & Accessibility
The hotel's location is generally considered convenient due to its proximity to major interstate highways, including I-70 and I-76, making it accessible for travelers. It is also noted for being near various restaurants and within reasonable distance of areas like Pittsburgh University and Latrobe. While some guests appreciate the ease of access, a few have described the immediate neighborhood as somewhat "sketchy." Parking is available, with some reviews specifically mentioning semi truck parking as a feature. However, accessibility within the hotel itself is a significant concern. The elevator is frequently reported as non-functional or not serving all floors, requiring guests to navigate steps to reach their rooms, which poses a challenge for those with mobility issues or heavy luggage.

Staff & Service
Feedback regarding staff and service is notably mixed. Some guests describe the staff as friendly, polite, and accommodating, particularly at the front desk, noting instances where they were treated exceptionally well. However, a significant number of reviews report negative interactions, characterizing staff as rude, unhelpful, indifferent, or dismissive when addressing guest concerns. Issues with the check-in process are occasionally mentioned, and many guests express frustration with the hotel's customer service when attempting to resolve problems or obtain refunds. Communication can also be a challenge, with some guests finding staff hard to understand. While a few individuals highlight positive experiences with attentive service, the overall impression of staff responsiveness and problem-solving is inconsistent and often falls short of expectations.

Additional Information
Guests should be aware that the hotel is undergoing extensive renovation status, which is frequently cited as a reason for its current condition and the discrepancy between advertised images and reality. The property has a pet-friendly policy, which is appreciated by some travelers. However, many guests report issues with the hotel's deposit policy, claiming that deposits are not returned or additional charges are levied unexpectedly. A recurring theme is the presence of misleading photos online, which do not accurately represent the hotel's current state. Some guests also experienced electricity outages during their stay. The hotel's Wyndham affiliation is a point of confusion for some, as staff reportedly do not always acknowledge loyalty program benefits. Additionally, some reviews mention the lack of an iron in rooms and the absence of a bereavement rate.