Ramada by Wyndham Coquitlam

The hotel is frequently chosen for its economical pricing and convenient location, offering easy access to major highways and public transit, making it a practical option for budget-conscious travelers and those exploring the wider metropolitan area. While many guests appreciate the on-site Chinese restaurant and the presence of an indoor pool and hot tub, a significant number of reviews highlight concerns regarding the property's aging condition and inconsistent cleanliness standards. The hotel's layout, with some rooms having direct outdoor access, contributes to a motel-like feel, which some find less secure. It can be a suitable base for families due to the pool and some spacious room configurations, and for sightseers utilizing public transport. To enhance your stay, it is advisable to confirm your room's specific location and amenities upon booking, and to consider bringing earplugs due to potential noise from adjacent rooms or the parking area.

Facilities & Amenities
Most guests find the indoor pool and hot tub to be a welcome amenity, with the pool often noted for its comfortable warmth. However, some report the hot tub's temperature can be inconsistent, and the area occasionally requires more thorough cleaning. It is worth noting that public swimming lessons are conducted in the pool, which may affect availability or quiet enjoyment for some guests. While a fitness center is available, some equipment has been reported as non-functional. Wi-Fi is generally provided, though its reliability can be an issue for some. Many appreciate the coffee machine in the lobby, offering a variety of hot beverages. Some rooms include a microwave and mini-fridge, though the functionality of these appliances can be hit or miss. The absence of an elevator is a common point of feedback for guests with luggage on upper floors.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed, with many guests expressing significant concerns. Numerous reviews describe dirty floors that leave feet black, uncleaned bathrooms, and visible mold around windows, in bathrooms, or on ceilings. Some rooms are reported to have a musty or damp smell, and issues like peeling wallpaper and water damage are mentioned. While some guests find the rooms spacious and the beds comfortable, others report uncomfortable mattresses with springs, or squeaky bed frames. Noise levels are a frequent complaint, with thin walls allowing sounds from neighbors, outside workers, and the parking lot to disturb sleep. Issues with broken air conditioning, non-working TVs, and leaky faucets are also commonly reported, impacting overall room comfort.

Dining & Food Quality
The on-site Chinese restaurant consistently receives high praise from guests, often highlighted as a major positive aspect of their stay. Many commend the food quality, describing meals as great and delicious, and appreciating the reasonable pricing. The restaurant's convenience, being directly accessible from the hotel, and its extended operating hours are also frequently mentioned, making it a popular choice for both dinner and breakfast. Feedback regarding breakfast specifically is varied; some guests note that it is not always available or is an extra cost, while others find it to be inexpensive and a good value, with some even calling it "delicious." The availability of a convenient and well-regarded dining option on the premises significantly enhances the guest experience, particularly for those looking for easy meal solutions without having to leave the property.

Location & Accessibility
The hotel's central location is a significant advantage, offering easy access to major highways and public transit, including a SkyTrain station within walking distance. This makes it convenient for guests to explore the wider metropolitan area, reach the airport, or visit nearby attractions like a mall, various restaurants, and a "Korea Town." Parking is available on-site and often described as ample and well-lit. However, some guests report issues with parking availability, especially during peak times or late arrivals, and concerns about vehicle fumes or activity in the parking lot affecting nearby rooms. The property's design, with some rooms having direct outdoor access, contributes to its motel-like feel. Guests should also be aware that there is no elevator access to upper floors, which can be a consideration for those with heavy luggage or mobility concerns.

Staff & Service
Guest feedback on staff and service is quite mixed. Many guests commend the staff for being friendly, polite, helpful, and accommodating, highlighting positive interactions during check-in and with housekeeping. Some appreciate the quick check-in process and the staff's willingness to assist with requests. However, a notable number of reviews describe negative experiences, citing staff as rude, unprofessional, or unresponsive to complaints or phone calls. Issues with staff abandoning the front desk during busy periods or not following up on reported room problems are also mentioned. While some praise housekeeping for tidying rooms, others report a lack of service for multiple days or unexpected entry into rooms. Overall, the quality of service appears inconsistent, with some guests receiving excellent assistance while others encounter significant frustrations.

Additional Information
Guests should be aware that the hotel often requires a security deposit upon check-in, which can range from $150 to $250 and may not always be clearly communicated beforehand. A recurring concern mentioned by several guests is the presence of rats in the parking lot, particularly near garbage areas, which can be unsettling. There are also multiple reports of various bugs found in rooms, including ants, silverfish, and even bed bugs, which significantly detracts from the guest experience. The hotel's structure includes multiple buildings, with some rooms offering direct outdoor access, contributing to a motel-style ambiance. Some guests note that the property is independently owned under the brand name, which might explain inconsistencies in standards compared to other properties within the same chain.