Radon Plaza

This hotel is often chosen for its distinctive rotating restaurant on the 15th floor, which offers panoramic city views and a unique dining experience. Guests frequently highlight the spacious rooms and the generally attentive staff as key positive aspects of their stay. While the hotel aims for a five-star experience, many guests feel it aligns more with a four-star standard due to certain amenities and maintenance issues. It is well-suited for business travelers due to its location and facilities, and couples can enjoy the romantic ambiance of the rooftop restaurant. Families might appreciate the room size, though the lack of a functional pool is a drawback. To ensure a pleasant stay, it is advisable to confirm the availability of specific facilities before booking and to manage expectations regarding the hotel's star rating.

Facilities & Amenities
Feedback on the hotel's facilities is notably mixed, with many guests expressing disappointment regarding the wellness facilities. The pool, sauna, and other spa amenities are frequently reported as being closed, under renovation, or not functional, often without prior notification. The fitness center is described by some as outdated, with broken equipment, and not suitable for a proper workout. While a minibar is available in rooms, some guests noted the absence of a water kettle. The elevators have been described as old and shaky. The lobby bar allows smoking, which is a concern for non-smoking guests, impacting the overall atmosphere in public areas.

Cleanliness & Room Comfort
Guests offer varied opinions on room comfort and cleanliness. Many praise the spacious rooms and comfortable beds, noting the hotel's recent renovations have improved the overall appearance. However, some reviews mention that rooms can feel outdated, with issues such as dirty carpets, broken fixtures, or signs of wear and tear. The air conditioning system is a frequent point of contention, often reported as not working effectively, making rooms too hot, or being excessively noisy, with no option to open windows for fresh air. While bathrooms are generally large, some guests found issues with bathroom cleanliness, lack of hot water, or an unpleasant smell, and some noted the absence of a shower screen.

Dining & Food Quality
The dining experience receives mixed reviews, particularly concerning breakfast. Many guests found the breakfast variety to be limited and not up to the standard expected of a five-star hotel, with food often being cold or not replenished quickly enough, especially during peak times or with large groups. Some guests, however, found the breakfast to be delicious and abundant. The rotating restaurant on the 15th floor is highly praised for its panoramic views and, for dinner, generally good food quality, though some found the menu limited and service slow. Room service is available but noted for its limited menu and higher cost.

Location & Accessibility
The hotel's location is generally considered convenient for those arriving by car or seeking proximity to the airport, being only a few kilometers away. A tram station is conveniently located across the hotel, providing access to other parts of the city. However, many guests note that the hotel is quite far from the city center and popular tourist attractions like the Old Town, requiring a tram ride or taxi, which can take 30 minutes or more. Parking is available on-site, but it is not free and can be expensive, with some guests expressing concerns about its security.

Staff & Service
The hotel's staff consistently receives high praise from guests, with many highlighting their friendliness, helpfulness, and attentive service. Reception staff are frequently commended for their welcoming demeanor and efficiency during check-in and check-out. Guests appreciate the staff's willingness to go the extra mile to assist with requests and provide information. While the overall service is positive, some reviews mention inconsistencies with housekeeping, such as forgetting to provide towels or not changing linens regularly. Restaurant service also receives mixed feedback, with some guests experiencing slow service or perceiving staff as unprofessional.

Additional Information
A recurring theme in guest feedback is the perceived discrepancy between the hotel's advertised 5-star rating and the actual guest experience, with many feeling it aligns more with a 3 or 4-star property. This sentiment often stems from issues with the functionality of certain amenities and the overall hotel condition, which some describe as showing signs of age despite renovations. Another significant point of feedback is the hotel's smoking policy, which allows smoking in the lobby bar and the restaurant, a practice that many non-smoking guests found unpleasant and unexpected for a hotel of this caliber.