Hotel Princess

This hotel is highly regarded for its prime beachfront location and direct access to the promenade, making it a memorable choice for guests. Its signature feature is the seamless connection to the sea, offering stunning views and immediate access to coastal activities. The hotel is particularly well-suited for families due to its family-friendly amenities and spacious accommodations, while sightseers will appreciate its central position, allowing easy exploration of the town and waterfront. Guests frequently highlight the spacious rooms, comfortable beds, and the convenience of multiple pools. To enhance your stay, consider requesting a room on a higher floor for better views, and be aware that some areas of the hotel are undergoing or are in need of renovation.

Facilities & Amenities
The hotel offers a range of facilities that contribute to a pleasant stay. Guests can enjoy both an indoor pool and a seasonal outdoor pool, though some note the outdoor water can be cold, and the areas can become crowded, especially with children. Sun loungers are available, with some guests mentioning they are free on the beach but may incur a charge by the pool. A well-equipped fitness center and a spa with a sauna are also on-site, providing options for relaxation and exercise, though there is an extra charge for sauna use. Wi-Fi is generally available throughout the hotel, though some guests experienced intermittent connectivity issues. Rooms are equipped with a minibar, which guests found reasonably priced, but some reported issues with incorrect charges or contents.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. Many guests found their rooms to be clean and spacious, appreciating the comfortable beds and ample space. However, a significant number of reviews indicate issues such as dirty sheets, stains, litter under beds, and visible mold in bathrooms, particularly around tubs and showers. Some rooms are described as old, tired, or in need of renovation, with concerns about dated furniture and thin towels. While air conditioning is present, some guests reported it not working effectively or being noisy. Noise levels from elevators, the lobby, or external sources like the sea and wind were also mentioned as impacting comfort, and some rooms lacked basic amenities like coffee makers.

Dining & Food Quality
The dining experience at the hotel receives mixed but generally positive feedback. The breakfast buffet is frequently praised for its variety and taste, with a wide selection of food options. However, some guests found the coffee quality to be poor and noted that certain items were not consistently replenished or were heavy on sugar and fat. The food quality at the main restaurant and pool bar is generally considered good, with guests enjoying tasty meals and reasonable prices. Despite this, some experienced issues with slow service, incorrect orders, or a lack of apology for mistakes at the pool bar. Overall, while the food is a highlight for many, there are areas where consistency and service could be improved.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests directly on the beachfront and promenade. This allows for easy access to the sea and a short walk to numerous restaurants, shops, and the town center. Its proximity to key attractions makes it an ideal base for exploring the area. While the hotel is well-situated for public transport, some guests found the local bus station confusing. Parking is available, with some guests appreciating the free on-site options, though others found it unsuitable or misleadingly advertised as "offside." The nearby beach, while convenient, is described as stony rather than sandy, and some guests noted concerns about cleanliness and smoking in designated areas.

Staff & Service
The staff at the hotel receive highly varied feedback, ranging from excellent to disappointing. Many guests commend the friendly staff for their helpfulness, attentiveness, and accommodating nature, particularly at reception and during the check-in process. They are often praised for providing good customer service and speaking English well. Conversely, a notable number of reviews describe staff as unwelcoming, rude, indifferent, or lacking English proficiency, leading to communication difficulties. Issues with housekeeping were also reported, including pushy cleaning staff, rooms not being thoroughly cleaned, or towels not being replaced. Some guests experienced problems with false accusations regarding minibar consumption or overcharging at checkout, indicating inconsistencies in service quality.

Additional Information
The hotel's renovation status is a recurring theme in guest reviews, with some areas appearing newly updated while others are described as dated and in need of further modernization. Guests should be aware of certain hotel policies, such as restrictions on bringing outside food or drinks into the hotel, which some found inconvenient. The overall value for money is a point of contention; while many guests feel it offers good value for its location and facilities, others believe it does not meet the standards of a four-star establishment, especially considering some of the issues encountered. The music selection played around the hotel, particularly by the pool and at breakfast, was noted by some guests as being repetitive or too loud.