Hotel Primo

The hotel's most notable feature is its excellent location, offering direct access to the lake and a short walk to the charming old city center, making it an ideal choice for sightseers and couples looking to explore the area. Guests frequently commend the hotel's attentive staff and the consistently praised breakfast, which offers a wide variety of options. While some rooms are noted for being dated, many guests find them clean and comfortable, providing good value for money. The hotel is also a good fit for families, particularly those traveling with pets, due to its welcoming policy and on-site dining options. To enhance your stay, consider requesting a recently renovated room, and be prepared for potential street noise given its central position.

Facilities & Amenities
The hotel provides a range of facilities, though guest experiences vary. An elevator is available for convenience, and some rooms feature a balcony offering pleasant views. While some guests reported issues with the air conditioning and refrigerator not working or cooling adequately, others found these amenities functional. Wi-Fi connectivity received mixed reviews, with some guests experiencing poor or non-existent service, while others found it to be quick and reliable. Some rooms lack basic conveniences like glasses or a hot water kettle, and the TV functionality was occasionally problematic. The on-site restaurant and pizzeria are frequently highlighted as popular and offering good food.

Cleanliness & Room Comfort
Guest feedback on room cleanliness is generally positive, with many describing rooms as clean and well-maintained. However, the room condition and comfort vary significantly. Many rooms are described as small, dated, or "retro," with some guests noting a need for renovation. Conversely, some rooms have been refurbished and are found to be very clean and comfortable, featuring comfortable beds. The bathrooms are a recurring point of concern, often described as very small, dated, or having issues like mold in the shower, cracks in the shower tray, or a broken toilet. Noise levels, particularly from street traffic and occasionally from the corridor, can be an issue for light sleepers, though some rooms effectively block out sound. Some guests also reported unpleasant smells emanating from the bathroom or from the blankets.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as very good, tasty, and excellent. It offers a wide and abundant variety of options, including both sweet and savory choices such as pastries, cakes, fresh bread, fruit, yogurt, cold cuts, cheeses, and eggs. Gluten-free options are also available, which is appreciated by many. The on-site restaurant and pizzeria are popular, with many guests commending the food quality and the delicious pizza. Portions are noted as abundant, and the restaurant is considered good value, attracting both hotel guests and external diners. While most dining experiences are positive, some guests reported slow service or found certain dishes to be less flavorful.

Location & Accessibility
The hotel boasts an excellent and central location, making it a significant draw for guests. It is ideally situated just a short walk, often within 100 meters, from the Lake Garda shoreline and a few minutes' stroll from the old city center. This prime position provides easy access to numerous restaurants, shops, and local attractions. However, being on a main street means that rooms facing the road can experience considerable street noise from traffic. Parking is a notable point of discussion; while the hotel offers paid options, the designated parking areas are often located some distance away (ranging from 400 to 1000 meters) and may not always guarantee a free spot, making luggage unloading challenging.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, frequently described as exceptionally kind, helpful, friendly, and professional. Guests appreciate their welcoming demeanor and attentive service, noting their willingness to accommodate requests and provide assistance. The check-in process is generally smooth and efficient, with some guests being allowed early check-in. The staff's dedication extends to specific situations, such as preparing bag breakfasts for guests participating in early morning events like marathons and patiently waiting for guests who forgot their keys after reception hours. However, a few isolated incidents involved unaddressed maintenance requests or miscommunications regarding reservations.

Additional Information
The hotel is notably pet-friendly, a policy highly appreciated by guests traveling with their dogs, who are even permitted to join their owners for breakfast on the veranda. Guests often highlight the hotel's good value for money, finding it an affordable option given its prime location and the services offered. There have been instances where the hotel demonstrated flexibility, such as allowing guests to use their room for a shower after a marathon without extra charge and adjusting breakfast times for athletes. However, one guest reported a significant issue with a reservation cancellation where their pre-booked room was given away without prior notification, leading to a very negative experience.