Hotel PRESLAV

The hotel is highly regarded for its excellent location amidst a refreshing forest, offering a cool and fresh atmosphere, and its very close proximity to the beach. Guests appreciate the natural surroundings, which contribute to a peaceful stay, making it ideal for sightseers and those seeking a calm retreat. However, the experience can be mixed regarding room comfort, dining options, and particularly parking, which is a significant and recurring challenge. While many find the staff to be helpful, some service aspects receive criticism. To enhance your stay, be prepared for potential parking difficulties and consider inquiring about specific room amenities like air conditioning and elevator access, especially if mobility is a concern.

Facilities & Amenities
The hotel features a pool that is generally clean, though its unusual depth distribution, with a large deep section and only a small shallow area, often leads to crowding. Guests note that the pool closes relatively early in the afternoon. A significant drawback for many is the absence of an elevator, which poses considerable challenges for elderly guests, those with mobility issues, or anyone staying on higher floors. While Wi-Fi is available, it is typically limited to the lobby and bar areas, with no connectivity in guest rooms. Additionally, some guests found the number of sunbeds around the pool to be insufficient for the hotel's capacity, leading to difficulties in finding available spots.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. While some guests report their rooms to be renovated and clean, many others express concerns about general dirtiness in rooms, hallways, and the dining areas. A frequent complaint is the infrequent changing of towels and sheets, often not occurring for several days unless specifically requested. Room amenities can be inconsistent, with some rooms lacking basic features like refrigerators or fully functional televisions due to missing remotes. Issues with air conditioning are also noted, with some units being weak or non-existent. Guests often describe the beds as uncomfortable, and bathrooms may have problems such as broken tiles, clogged drains, or moldy shower curtains. Noise from loud music and unsupervised children can also impact rest.

Dining & Food Quality
Guest feedback on dining and food quality is mixed. While some guests find the food variety to be sufficient and tasty, others describe the options as monotonous and bland, with some dishes appearing to be recycled from previous meals. The breakfast generally receives positive comments for its selection. However, popular items, including desserts and afternoon snacks like pizza and ice cream, are reported to run out quickly and are not always replenished promptly. The use of plastic cups for drinks is a recurring point of concern for its environmental impact. Despite these points, many appreciate the effort to provide a range of options, especially the freshly prepared items.

Location & Accessibility
The hotel's central location is a major highlight, nestled within a forest setting that provides a refreshing and cool ambiance. It offers excellent accessibility to the beach, being just a two-minute walk away through the woods, and is also conveniently close to the town center. However, parking is a significant and frequently mentioned challenge. Guests report a severe lack of sufficient parking spaces, a mandatory daily fee that is often not disclosed upfront, and chaotic conditions where cars frequently block each other, requiring guests to move their vehicles. The absence of an elevator also impacts accessibility, making it difficult for guests with mobility issues or those staying on upper floors to navigate the property.

Staff & Service
The staff at the hotel generally receives mixed but often positive feedback, particularly for specific roles. Reception staff are consistently praised for being friendly, helpful, and accommodating, contributing positively to the check-in experience. Restaurant staff are also noted for their kindness and efficiency in managing dining services and replenishing food. The lifeguard receives special commendation for being attentive and personable. However, some guests report negative interactions with bar staff, describing them as rude or unhelpful. There are also frequent complaints regarding housekeeping service, with many guests stating that towels and sheets are not changed regularly and rooms are not cleaned unless specifically requested.

Additional Information
The hotel operates with a pet-friendly policy, though some guests noted that the design of terrace railings could pose a safety concern for smaller animals. A recurring issue mentioned by guests is the nighttime noise emanating from the hotel's open-air restaurant and nearby establishments, which can persist until the early hours, significantly impacting sleep quality. Furthermore, unsupervised children running in corridors at night also contribute to the noise. Some guests experienced staff entering rooms and removing linen or other items before the official check-out time, which caused inconvenience. Many reviews describe the hotel's overall condition as dated or "frozen in time," suggesting that more extensive renovations are needed to modernize the facilities and enhance the guest experience.