Phoenix Inn Suites Albany

The hotel is consistently described as a hidden gem that far exceeds expectations, offering a surprisingly comfortable and homey atmosphere despite its unassuming exterior. Its signature feature is its exceptional pet-friendly policy, making it a top choice for dog owners and families traveling with their furry companions, often highlighted by dedicated pet areas and thoughtful welcoming gestures like doggie goodie bags. The property is also highly recommended for road trippers and event attendees visiting the Albany, Corvallis, or Eugene areas, thanks to its convenient location and excellent service. Guests consistently praise the hotel's remarkable cleanliness and the genuinely friendly and helpful staff, noting their attentiveness from check-in to check-out. To enhance your stay, consider requesting a room on the side away from the freeway for a quieter experience, and be mindful that a strong, chemical-based diffuser scent is present in the lobby, which may affect those with sensitivities.

Facilities & Amenities
The hotel features a spacious and inviting lobby, often adorned with seasonal decorations, creating a welcoming atmosphere for guests. Many appreciate the availability of trollies for convenient luggage transport. The indoor heated pool and hot tub are frequently praised for being clean, well-maintained, and a great way to relax, though several guests reported the hot tub was out of service or its jets were not functioning during their stay. The fitness center is available, described as clean and well-maintained, though some guests felt it could benefit from more equipment. Wi-Fi connectivity is generally reliable and strong throughout the property. Parking is ample and well-lit, providing a sense of safety, although some noted that construction vehicles occasionally occupy prime spots. Complimentary warm cookies are a highly appreciated touch, and ice machines are available, though occasionally out of order on specific floors. The hotel also offers laundry facilities and comfortable meeting rooms.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, describing rooms as immaculate, spotless, and well-maintained, often noting the absence of common issues like cracked tiles or loose fixtures. The rooms are generally spacious, featuring thoughtful layouts with separate sitting areas and office furniture, providing ample space for relaxation and work. Most guests find the beds very comfortable, ensuring a restful night's sleep, though a few found them to be on the firmer side or noted issues with lumpy mattresses or uncomfortable pillows. Despite the hotel's proximity to the freeway, many guests are pleasantly surprised by the quietness of their rooms, though some facing the highway reported noticeable traffic noise. In-room amenities like mini-fridges, microwaves, and coffee makers with real glassware are appreciated. The bathrooms are typically spacious with good water pressure, though some minor issues like slow draining sinks or non-functioning shower nozzles were mentioned.

Dining & Food Quality
The complimentary breakfast consistently receives high praise from guests, often described as impressive, fabulous, and delicious. Many appreciate the hot, fresh options available, which typically include eggs, sausages, waffles, fresh fruit, and a variety of pastries. Guests particularly enjoy the daily variety in the menu, ensuring it's "not the same thing every day." The breakfast area is noted for being spacious, clean, and well-maintained, with attentive staff who ensure food items are continually stocked. While the vast majority of feedback is positive, a few guests had minor criticisms, such as the breakfast being "average" or some items not being kept warm enough, and isolated reports of low supplies. For those departing early, the hotel thoughtfully provides packed breakfast bags.

Location & Accessibility
The hotel boasts a highly convenient location with easy access to the freeway, making it an ideal stopover for travelers and those visiting the region. Guests appreciate its proximity to a wide array of restaurants, coffee shops, and shopping centers, including major stores like Walmart and Costco, all within easy reach. It is also strategically located for those attending events or visiting universities in nearby Albany, Corvallis, and Eugene, with travel times often cited as manageable. While some guests noted concerns about the surrounding area, the hotel itself is consistently described as safe and secure, further enhanced by a well-lit parking area. Despite its immediate vicinity to the interstate, many rooms are surprisingly quiet, though some accommodations facing the highway may experience noticeable traffic noise.

Staff & Service
The hotel's staff consistently receives overwhelming praise for their exceptional friendliness, helpfulness, and professionalism. From arrival to departure, guests describe every employee as welcoming, attentive, and genuinely interested in ensuring a positive stay. The check-in process is frequently highlighted as quick, easy, and efficient, often accompanied by warm greetings and complimentary cookies. Guests appreciate the staff's willingness to accommodate requests, provide local recommendations, and address any needs promptly. The housekeeping team is noted for their thoroughness, maintaining impeccably clean rooms and even offering daily towel changes and garbage removal. The breakfast staff also receives specific commendation for their energetic and efficient service, keeping the dining area well-stocked and clean. Overall, the dedication of the staff is a recurring theme, making guests feel valued and at home.

Additional Information
The hotel is notably pet-friendly, offering a welcoming environment for guests traveling with their animals, complete with a reasonable pet fee and well-maintained pet areas, including thoughtful amenities like doggie goodie bags. Guests appreciate unique touches such as the provision of real coffee cups and glass drinking glasses in rooms, and the availability of sugar-free maple syrup at breakfast. While the hotel is generally well-maintained, some guests noted a strong, chemical-based diffuser scent in the lobby that permeates the building, which may be a concern for those with sensitivities. The hotel offers housekeeping every other day, with daily service available upon request. Some guests found the lack of USB ports in rooms inconvenient, and a few mentioned the absence of a 24-hour grocery store nearby.