Hotel Petunia

This hotel is primarily distinguished by its prime location, placing guests within easy walking distance of the beach, town center, and various dining options. It is an ideal choice for sightseers and couples looking for convenience and accessibility to local attractions. While many guests appreciate the hotel's value, feedback on room comfort and cleanliness is notably mixed. The staff, particularly the owner, often receives high praise for their hospitality, though some experiences have been less positive. To ensure a comfortable stay, guests are advised to confirm their room details upon arrival and be prepared for potential noise, as soundproofing can be an issue. Bringing personal toiletries is also recommended.

Facilities & Amenities
Guest feedback on facilities and amenities is varied. While some guests report an upgraded Wi-Fi system, many others consistently experience poor coverage or a complete lack of internet access within their rooms, often resorting to mobile data. Parking is available, with some guests finding free street parking easily, though others note it can be challenging during peak seasons. Air conditioning is generally present and effective, providing comfort, but a few units have been reported as not working correctly or emitting unpleasant odors. Rooms typically include a fridge and a TV, and many guests appreciate having a balcony or terrace. However, there's a recurring complaint about the scarcity of electrical outlets and the absence of basic in-room amenities like shampoo or shower curtains. Some guests also reported inconsistent hot water pressure and issues with bathroom drainage, leading to water accumulation.

Cleanliness & Room Comfort
Cleanliness and room comfort elicit highly polarized opinions among guests. Many reviews commend the rooms for being clean, featuring renovated bathrooms, comfortable beds, and soft, clean linens, ensuring a restful stay. However, a significant number of guests report issues with dirty rooms, citing the presence of dust, spider webs, stained sheets, and unwashed towels. The room decor is frequently described as old-fashioned or outdated, with some furniture appearing very old. While some rooms are noted for being quiet, many reviews highlight considerable noise from adjacent rooms, the street, or other guests, largely due to thin walls that offer poor sound insulation. Bed comfort also varies widely, with some finding them superb and others describing them as very uncomfortable.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its most significant advantage. It is consistently highlighted as being very close to the beach, typically within a few minutes' walk, and equally convenient for reaching the town center, various restaurants, and shops. Guests highly appreciate the ability to explore the area entirely on foot. The proximity to the embankment and dock is also frequently mentioned, offering pleasant views and walking areas. Parking is available, often free on the street nearby, though finding a spot can be challenging during busy periods. While some guests found the immediate area quiet, others noted it could be a noisy area at night due to its central position.

Staff & Service
Feedback regarding staff and service is notably mixed. Many guests commend the owner and other staff members for being exceptionally friendly, helpful, caring, and responsive, often going above and beyond to assist and offer hospitality, such as providing fruits or sweets. They are praised for their local knowledge and willingness to accommodate requests like early check-in or late check-out. Conversely, a substantial number of reviews describe staff as unpleasant, rude, ironic, or unprofessional, with complaints about shouting, a lack of presence at reception, and issues with booking or payment. Housekeeping services also receive varied comments; some guests report regular sheet and towel changes and floor washing, while others state their rooms were never cleaned or lacked basic supplies like toilet paper.

Additional Information
Several guests encountered significant issues with booking discrepancies, such as being assigned a different room type than booked or being double-charged, often without receiving proper receipts for their payments. The hotel's pet policy has been a source of friction, with guests reporting unexpected additional charges and rude interactions from staff regarding their pets. There are recurring complaints about the consistent lack of receipts for various payments made directly at the hotel. Some guests utilizing social tourism tickets reported negative experiences, including being forced to leave early or facing uncooperative staff who seemed unfamiliar with the program. The presence of the owner's family members in common areas, sometimes being noisy, was also noted by some guests.