Pertiwi Bisma 1

This hotel offers a serene escape, distinguished by its breathtaking infinity pools that provide stunning jungle views, creating a truly immersive natural experience. It is an ideal destination for nature lovers and peace seekers looking to unwind amidst lush greenery, with the added delight of occasional wildlife encounters. The property also caters well to couples seeking a romantic getaway and families who appreciate spacious accommodations and a welcoming atmosphere. Its central location makes it convenient for sightseers and explorers to access local attractions while still enjoying a quiet retreat. To enhance your stay, guests are advised to be prepared for numerous stairs, especially if staying in lower bungalows, and to bring mosquito repellent for comfortable evenings.

Facilities & Amenities
The hotel's infinity pools are consistently highlighted as a major draw, with guests praising their beauty and the tranquil jungle backdrop. There are two distinct pools, one offering a garden view and another overlooking the rainforest, both well-maintained. However, some guests noted issues with Wi-Fi connectivity, particularly in the evenings, describing it as intermittent or unreliable in rooms. Feedback on the spa facilities was largely negative, with several guests expressing disappointment regarding the setup, the quality of towels used, and the overall massage experience, deeming it overpriced and unsatisfactory. While rooms are equipped with functional amenities like a refrigerator, air conditioner, electric kettle, and TV, some reviews suggest that the property, including its facilities, is generally in need of more consistent maintenance and renovation to address signs of age and wear.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is quite mixed. Many guests found their rooms to be spacious and appreciated the private balcony and large bathrooms, often equipped with a bathtub and bidet. However, a significant number of reviews reported issues with musty pillows and stained linens, with some even encountering mold on walls or ceilings, and in severe cases, bed bugs. While some rooms were described as clean and comfortable, others indicated a need for deeper cleaning and general refurbishment. Concerns were also raised about shower pressure and drainage problems, as well as non-functioning air conditioning in some units. Noise levels varied, with some guests enjoying a peaceful environment, while others experienced disturbances from neighboring rooms or nearby construction noise.

Dining & Food Quality
Feedback regarding dining experiences, particularly breakfast, is varied. Many guests enjoyed the breakfast, describing it as lovely, lavish, and offering a good mix of Western and local foods, with some appreciating the attentive service. However, a notable number of reviews mentioned that the breakfast variety was limited and repetitive, with small portions and cold items, and some found the overall food quality to be low for the price. The restaurant food was also met with mixed reviews; while some found it delicious and well-priced, others described it as expensive and tasteless, with slow service at times. Room service also received inconsistent comments, with some praising its efficiency and others reporting issues like missed orders.

Location & Accessibility
The hotel boasts an excellent central location in Ubud, offering a peaceful retreat while remaining within easy walking distance to popular attractions. Guests appreciate its proximity to the Monkey Forest, Ubud Market, and a wide array of restaurants and spas, making it convenient for exploration. The property is set back from the main road, contributing to a quiet area despite its central position. However, a recurring theme in guest reviews is the significant number of stairs throughout the property. Many bungalows and villas are located down steep inclines, requiring guests to navigate numerous steps to reach reception, dining areas, and pools, which can be challenging for those with mobility issues or heavy luggage.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, with guests frequently praising their friendliness, attentiveness, and helpfulness. Many reviews highlight the staff's willingness to assist with requests, from accommodating early arrivals and room changes to providing luggage assistance. The check-in process is generally described as smooth and efficient. Guests also appreciate the housekeeping staff, though some noted instances of early morning disturbances. While the majority of interactions are positive, a few guests reported issues with staff responsiveness to maintenance concerns, indicating a need for more proactive problem-solving. Overall, the dedication of the staff to providing excellent service is a standout feature of the guest experience.

Additional Information
Guests should be aware of the hotel's unique wildlife encounters, particularly with monkeys, which are often seen around the property, especially near the pools and balconies. While charming, guests are advised to keep doors closed to prevent them from entering rooms. A common concern among guests is the presence of mosquitoes and other insects, with some reporting issues like cockroaches and, in rare but serious cases, bed bugs, necessitating vigilance. Some reviews mentioned construction noise from neighboring properties, which occasionally impacted the tranquility. Guests also noted the absence of in-room communication devices like phones, requiring a trip to reception for assistance. Additionally, some found the complimentary water availability to be limited, and a few experienced unexpected pool closures during their stay.