PALAZZO FIRENZE

This hotel offers a modern and clean urban retreat, distinguished by its rooftop bar and pool area, which many guests describe as a tranquil oasis above the bustling city. It is particularly well-suited for sightseers and families due to its convenient proximity to the main train station, making it an excellent base for exploring Naples, Pompeii, and the Amalfi Coast. Guests consistently commend the hotel's overall cleanliness, the quality of its breakfast, and the generally helpful demeanor of its staff. To enhance your stay, consider requesting a room facing the inner courtyard to minimize street noise, and be sure to take advantage of the hotel's rooftop amenities for relaxation after a day of exploration.

Facilities & Amenities
The hotel features a popular rooftop bar and a small plunge pool, which guests found to be a refreshing escape from the city heat, though some noted the pool is not large enough for swimming laps. While the hotel does not have a full restaurant for dinner, the rooftop bar offers snacks. Guests appreciate the presence of an elevator for easy access to rooms and the rooftop. Rooms are equipped with a mini-fridge and a safe, though some found the safe to be quite small. Wi-Fi connectivity received mixed reviews, with many reporting inconsistent or weak signals in their rooms, while others had no issues. Some guests also noted the absence of an electric kettle or coffee/tea facilities in the rooms.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless and well-maintained. Rooms are generally found to be spacious and comfortable, with many highlighting the quality of the beds, though some found them to be on the firmer side. The bathrooms are often described as large and modern, featuring good showers with excellent water pressure. However, some guests experienced issues with showers flooding due to poor drainage or design, and a few noted a lack of towel bars or hooks. Noise levels are a significant concern for rooms facing the street, with guests reporting disturbances from traffic, street vendors, and general street noise throughout the night. Rooms overlooking the inner courtyard are typically much quieter.

Dining & Food Quality
The breakfast at the hotel receives overwhelmingly positive feedback, frequently described as excellent, rich, and varied. Served on the rooftop, it offers a wide selection of both hot and cold options, including fresh fruits, various cheeses, meats, and delicious pastries, with many appreciating the inclusion of local Neapolitan specialties. The coffee is also highly rated, even from self-service machines. Guests consistently highlight the high quality and freshness of the food, making breakfast a standout feature of their stay. While the hotel does not offer a full-service restaurant for dinner, the bar on the rooftop provides snacks and drinks.

Location & Accessibility
The hotel's central location near the Napoli Centrale train station is a major advantage, providing easy access to regional trains for day trips to destinations like Pompeii and Sorrento, as well as metro lines and the airport bus. However, the surrounding neighborhood elicits highly mixed opinions. Many guests describe the area as rough, dirty, and noisy, with a significant presence of street vendors and a general feeling of being unsafe, especially after dark. Conversely, other guests found the area to be lively and bustling, feeling generally safe due to visible police presence, and appreciated the convenience for transportation. While some attractions are within walking distance, many guests opted for taxis when venturing out, particularly in the evenings.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and professionalism. Many guests commend the quick check-in process and the staff's willingness to accommodate requests. Housekeeping is consistently noted for its efficiency, ensuring rooms are clean and tidy. The staff working at the rooftop bar and during breakfast are frequently highlighted for their attentive and welcoming service. However, feedback on the front desk staff is mixed; while most interactions are positive, a few guests reported instances of certain individuals being indifferent, unhelpful, or displaying a lack of warmth, which impacted their overall experience.

Additional Information
Guests should be aware that the hotel operates an older key policy, requiring guests to leave their room key at the front desk when departing the hotel. Some visitors experienced issues with the air conditioning system, reporting that it did not cool effectively or was stuck on heating mode, leading to uncomfortable room temperatures. There were also mentions of smoking odors lingering in hallways, possibly from staff smoking near the entrance. While rooms generally offer a good range of amenities, some guests noted the absence of an electric kettle for in-room hot beverages. The rooftop pool was occasionally closed unexpectedly or early in the season, which disappointed some guests.