Hotel Palace tanger

The hotel's prime location deep within the historic Medina is its signature feature, offering an authentic cultural immersion. Many guests are drawn to its central position, making it ideal for sightseers and cultural explorers who want to be amidst the vibrant local life. The staff consistently receive high praise for their exceptional friendliness and helpfulness, significantly enhancing the guest experience. However, a recurring theme is the significant noise from the surrounding streets, which can impact sleep quality. While some rooms are noted for their spaciousness and comfort, others are described as small with very basic bathroom facilities. To ensure a more comfortable stay, guests should be prepared for the lively atmosphere and consider bringing earplugs, especially if sensitive to noise. It's also advisable to clarify room specifics, particularly regarding bathroom size, upon booking.

Facilities & Amenities
The hotel offers a traditional riad ambiance, featuring a beautiful foyer and an inside garden with a fountain that guests find appealing and relaxing. However, a significant number of reviews highlight the absence of air conditioning or fans, leading to uncomfortably hot rooms, especially during warmer periods. While Wi-Fi is generally available, some guests reported connectivity issues. In-room amenities are often noted as basic, with a lack of kettles, glasses, or hairdryers in many rooms, requiring guests to request items or manage without. The lobby area is described as bright and inviting, providing comfortable chairs and sofas for guests to relax. Overall, while the aesthetic appeal is appreciated, the practical amenities are often found to be lacking or inconsistent, impacting the overall comfort for some visitors.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many guests describe their rooms as spacious, clean, and featuring comfortable beds and pillows, ensuring a good night's sleep. However, a notable number of reviews mention rooms being small, damp, and stuffy, with some lacking proper ventilation. Issues such as unfresh bedding, old towels, and insufficient toilet paper were reported by some. The bathrooms are a frequent point of contention, often described as tiny and lacking a dedicated shower area, leading to the entire space becoming wet and slippery after use. Noise is a significant factor, with street noise and sounds from within the hotel frequently disturbing sleep, even in the early hours. Some rooms were also noted to be cold during winter, lacking adequate heating.

Dining & Food Quality
The hotel's breakfast service receives varied feedback from guests. Many describe it as perfect, fresh, and good, with some appreciating that it is served individually. However, a considerable number of reviews express disappointment, labeling the breakfast as a "disaster" due to items appearing to be purchased the day before, with cold bread and an unappealing presentation. Some guests found the breakfast to be very simple and below the standard expected for similar accommodations. There were also comments about the breakfast being served later than desired, making it inconvenient for guests with early departures. The hotel does not appear to offer extensive in-room dining or restaurant options beyond breakfast, focusing primarily on the morning meal, which can be a limitation for those seeking more diverse culinary experiences on-site.

Location & Accessibility
The hotel boasts an excellent central location deep within the heart of the Medina, making it incredibly convenient for exploring Tangier's old town and its vibrant atmosphere. Guests appreciate its proximity to key attractions like the Grand Socco and the pier, with many popular sites just a short walk away. This prime position allows for easy immersion in local life, surrounded by shops and restaurants. However, accessibility can be challenging, especially for those with heavy luggage, as the hotel is not directly accessible by car, requiring a walk through narrow alleyways from drop-off points. While Google Maps can assist with navigation from the Grand Socco, some guests found the initial journey to be a "nightmare." Despite the lively surroundings, the location is generally considered safe and ideal for sightseeing.

Staff & Service
The staff at the hotel consistently receive overwhelming praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight their willingness to go above and beyond to assist with questions and requests, making visitors feel incredibly welcome and comfortable. Many staff members are noted for their ability to speak multiple languages, which greatly aids communication for international travelers. The reception service is often commended for its efficiency and the warm greeting provided upon arrival. This dedication to customer service is a recurring positive theme, with guests often stating that the staff's excellent demeanor significantly enhanced their overall stay, even when other aspects of the hotel were less than ideal. Their commitment to guest satisfaction stands out as a major asset.

Additional Information
Guests should be aware of a few specific issues that may impact their stay. Some rooms have reported problems with ants, which can be an inconvenience. A more significant concern for some is the issue of smoking within rooms, leading to unpleasant odors that can disturb sleep. While the hotel aims to provide a comfortable experience, the lack of soundproofing means that the vibrant street life and noise from other guests can be very disruptive, particularly late at night and in the early morning. Guests sensitive to noise are strongly advised to bring earplugs. Additionally, some reviews mention a lack of a bin in the room, requiring guests to manage waste disposal themselves.