Oh Nice Ulises Ceuta

This hotel's signature feature is its prime central location, situated directly on a lively pedestrian street, making it an ideal base for exploring the city. Guests consistently highlight its proximity to numerous shops, restaurants, and local attractions, placing the heart of the city right at their doorstep. This makes it particularly well-suited for sightseers and shoppers eager to immerse themselves in the local atmosphere. While some rooms offer appealing views of the city or even Gibraltar, the overall guest experience is notably mixed, with significant concerns frequently raised regarding the hotel's maintenance and the comfort of its accommodations. For families and couples considering a stay, it is advisable to manage expectations regarding the hotel's condition and to confirm specific room amenities upon booking.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is largely mixed, with several areas needing improvement. Many guests reported issues with the Wi-Fi connectivity, describing it as weak or unreliable, making it difficult for work or leisure. The air conditioning system also received frequent complaints, often noted as being old, noisy, or completely non-functional, which significantly impacted comfort, especially in warmer weather. The elevators are a recurring point of concern, with guests describing them as old, slow, noisy, and even raising safety concerns due to erratic movements. Despite being advertised, the swimming pool was consistently reported as closed, empty, or unavailable, disappointing many who booked specifically for this feature. Furthermore, the advertised fitness center was found to be an external gym requiring an additional fee, leading to guest frustration.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are highly varied, with many expressing significant dissatisfaction. While some found their rooms to be clean, a substantial number reported issues such as dirty rooms, unmade beds, dust, and even the presence of cockroaches. The overall room condition is frequently described as old, dated, and in need of renovation, with reports of worn furniture, broken fixtures, and rusty or yellowed bathtubs. Noise levels are a major concern for many, attributed to poor soundproofing between rooms, noise from the hallways, and even smoke from other guests entering their accommodations. Issues with hot water availability or inconsistent temperatures were also noted. While some found the beds comfortable, others reported uncomfortable mattresses.

Dining & Food Quality
The hotel's dining options, particularly the breakfast, receive predominantly negative feedback from guests. Many described the breakfast buffet as basic, poor, or even horrible, citing limited choices, low quality items, and a general lack of variety. Common complaints included a scarcity of items, no hot coffee or milk, and stale pastries or rotten fruit. The restaurant, while occasionally praised for specific dishes and friendly service, also garnered significant criticism for long wait times, mediocre food quality, and issues with reservations, especially during peak times. Some guests also noted that the cafeteria service was unavailable for extended periods, and room service was not consistently offered or available.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, positioning guests directly in the heart of the city. Situated on a pedestrian street, it offers immediate access to a vibrant array of shops, restaurants, and local attractions, all within easy walking distance. Guests appreciate being able to explore the city's main points of interest conveniently on foot. However, this prime location also presents challenges regarding parking. The hotel does not offer on-site parking, and its pedestrian street setting makes direct vehicle access difficult for luggage transfer. Guests must rely on nearby underground parking facilities, which are available but often come with an additional cost.

Staff & Service
Feedback on the hotel's staff and service is notably mixed, with experiences varying widely among guests. While some guests reported encountering friendly staff who were helpful and attentive, many others expressed significant dissatisfaction. Common complaints included unprofessional staff, a lack of English speakers at the front desk, and an overall unhelpful or unresponsive attitude. The check-in and check-out processes were often described as lengthy and inefficient. Issues with housekeeping were frequently reported, ranging from rooms not being cleaned as requested to missing towels and toiletries. Furthermore, guests noted a general lack of responsiveness from staff in addressing maintenance issues or other concerns during their stay.

Additional Information
A recurring theme in guest reviews is the hotel's urgent need for renovation. Many guests feel that the property is significantly dated and worn, with its current condition not aligning with a four-star rating, often suggesting it feels more like a two or three-star establishment. Noise is a pervasive issue, with numerous complaints about poor soundproofing between rooms, leading to disturbances from neighboring guests, hallway activity, and even reports of smoking in rooms affecting adjacent accommodations. Some guests also raised safety concerns regarding the condition of the elevators and unsecured windows in certain rooms. Overall, many guests felt the hotel offered poor value for money given the state of its facilities and the issues encountered.