Ocakoglu

The hotel's primary appeal lies in its central location, offering convenient access to various city points and making it a potential option for travelers prioritizing proximity to urban attractions. While a few guests noted recent renovations and some found the staff friendly, the overall guest experience is significantly impacted by widespread concerns regarding cleanliness and the general condition of rooms. Many reviews highlight issues with basic amenities and the functionality of in-room features, often leading to a challenging stay. The hotel might suit budget-conscious travelers who are prepared for a very basic stay and are willing to overlook significant comfort and hygiene deficiencies in favor of a central spot. To avoid disappointment, it is strongly advised that prospective guests thoroughly inspect their assigned room upon arrival, as expectations set by online images may not align with reality. Additionally, guests should be prepared for potential issues with in-room amenities and service responsiveness, and consider confirming all available facilities beforehand.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is largely negative, with many reporting significant issues. The Wi-Fi connectivity is a major point of concern, as it often does not work reliably in rooms or even in the lobby, despite staff assurances. The elevator is frequently described as old, unreliable, or even frightening, with some guests opting to carry their luggage up multiple flights of stairs due to its perceived lack of safety or frequent breakdowns. Many reviews also indicate a consistent problem with the availability of hot water, making showers difficult or impossible. Basic in-room amenities such as a kettle, mini-fridge, or even a mirror are often reported as missing or non-functional. Despite claims on some booking platforms, guests found no operational spa facilities. The overall impression is that the hotel's general infrastructure and amenities are in a state of disrepair and do not meet basic guest expectations.

Cleanliness & Room Comfort
The most prevalent and concerning feedback revolves around the hotel's cleanliness and room comfort, which many guests describe as severely lacking. Rooms are frequently reported as filthy, with numerous accounts of dead roaches, spiders, and other insects. Guests often found dirty sheets and towels, with some even mentioning uncleaned messes from previous occupants, including hair and eyelashes. The bathrooms are a particular point of contention, described as unsanitary, with issues like a missing toilet seat, non-flushing toilets, broken shower heads, and water leaks causing flooding. In-room amenities such as toilet paper were often missing or provided in a dirty, half-used state. While air conditioning might be present, some guests reported unusual situations like having to share the remote control with another room. The overall impression is one of significant disrepair, with peeling wallpaper, broken furniture, and a pervasive sense of neglect, leading to a highly uncomfortable and unhygienic stay.

Dining & Food Quality
Feedback regarding dining and food quality is overwhelmingly negative, particularly concerning the breakfast service. Many guests described the breakfast as terrible and simple, offering very limited options. Common complaints include stale or rotten food items, such as spoiled peppers and foul-smelling cold cuts. The overall hygiene of the breakfast area was also a significant concern, with reports of dirty cutlery, glasses, and even bird feathers or droppings present. Guests noted that the tea was often served cold, and the selection was so minimal that some opted to skip breakfast entirely to avoid potential health issues. The general consensus is that the breakfast provided does not meet even basic expectations for quality or variety, and the cleanliness of the dining environment is a major deterrent.

Location & Accessibility
The hotel's central location is consistently highlighted as its main positive attribute, placing guests within easy reach of various city attractions and public transportation options. This makes it convenient for exploring the area on foot or by transit, with some noting its proximity to metro stations and bus stops. However, this central position comes with a significant drawback, as many guests reported considerable traffic noise that permeates the rooms, potentially disturbing sleep, especially for those sensitive to sound, making ear protection advisable. Regarding parking, reviews indicate that while there might be some available space nearby, the hotel itself does not offer dedicated parking facilities. This can be an inconvenience for guests arriving by car, though some mentioned that finding a suitable spot for vehicles was not a major problem due to ample empty areas in the vicinity.

Staff & Service
Guest experiences with the staff and service are notably mixed, though predominantly negative. Many reviews describe the reception staff as unhelpful, uninterested, and at times even rude or aggressive when confronted with complaints. Guests reported difficulties in getting basic requests fulfilled, such as receiving a hairdryer or fresh towels, often experiencing significant delays or outright refusal. Some observed staff members smoking in the lobby, which contributed to a perception of unprofessionalism. There were also instances of check-in issues, where guests who booked online were asked for additional payments upon arrival, leading to disputes. Conversely, a few guests did mention encountering friendly staff members and appreciated their efforts, particularly the night receptionists, suggesting an inconsistency in service quality across different shifts or individuals.

Additional Information
Several guests noted that the hotel appears to be undergoing renovations, with some rooms marketed as "newly renovated" at a higher price. However, many found that even these "renovated" rooms still suffered from significant issues, leading to a perception that the renovation claims are misleading. There's a recurring theme of guests being offered an initial "economic" room that is in very poor condition, then being pressured to pay a substantial extra fee for a "standard" or "renovated" room, which often still falls short of basic expectations. Many reviews explicitly warn against staying, citing the hotel as a health hazard due to its unsanitary conditions and suggesting it should be closed down. Practical issues like the absence of a phone in the room to contact reception, lack of a mirror, wardrobe, or slippers, and insufficient or dirty towels were frequently mentioned, adding to the overall discomfort and inconvenience for guests.