Hotel Novum

The hotel's extensive wellness facilities, including a swimming pool and sauna area, are a major highlight, complemented by an excellent restaurant and spacious, well-appointed rooms. Guests consistently praise the hotel's overall quality, from its comfortable and clean accommodations to its attentive service. The hotel offers a versatile experience, appealing to various types of travelers. It is particularly well-suited for families due to its large rooms and recreational options like swimming and bowling. Couples appreciate the relaxing atmosphere and quality dining. Active travelers benefit from the tennis courts and cycling amenities, while dog owners find it very accommodating. Its accessibility features also make it a good choice for guests with mobility issues. To ensure the best experience, guests are advised to reserve a table at the popular restaurant and to inquire about the swimming pool's schedule, as it is occasionally rented out.

Facilities & Amenities
The hotel offers a wide array of facilities that significantly enhance the guest experience. The swimming pool is a major draw, consistently praised for its pleasant temperature and cleanliness, making it suitable for both relaxation and swimming laps. The wellness area includes a well-maintained sauna with multiple rooms and a steam room, though some guests noted that the sauna is not always heated or that some parts appear a bit dated. For active guests, the hotel provides excellent tennis courts and bowling alleys. Ample and secure parking is available, including electric vehicle charging stations. Other conveniences include free Wi-Fi, a cozy bar, and dedicated bicycle storage. While some guests found the provided slippers to be of low quality, the overall range of amenities is highly appreciated.

Cleanliness & Room Comfort
Guests frequently commend the hotel's commitment to cleanliness, describing rooms as spotless and well-maintained. The spacious rooms are a consistent highlight, often featuring a balcony and providing ample space, especially for families. Comfortable beds with good mattresses contribute to a restful stay, though a few guests found the pillows lumpy or the beds slightly soft. The large bathrooms are generally well-appointed, often including a rain shower and ample toiletries. While most rooms are described as modern and quiet, some guests noted that unrenovated rooms can appear dated, and a few experienced issues with noisy air conditioning or street noise in rooms facing the main road. In-room amenities like a coffee machine, mini-fridge, and hairdryer are widely appreciated.

Dining & Food Quality
The hotel's dining experience consistently receives high praise from guests. The restaurant is frequently highlighted for its excellent food quality, offering a varied menu with delicious, well-prepared dishes and generous portions, all at a fair price. Guests describe the restaurant atmosphere as cozy, and reservations are often recommended due to its popularity. The breakfast buffet is widely regarded as rich, varied, and fresh, providing a wide selection of items including fresh rolls, salmon, and options for vegetarian and vegan diets. While most guests appreciate the coffee from the automatic machine, a few found the filter coffee or eggs less appealing. Some guests wished for a later breakfast end time than 10:00 AM, and one noted the fruit salad could be fresher. The bar is also mentioned as a pleasant spot for drinks.

Location & Accessibility
While the hotel is situated in a somewhat remote location on the edge of an industrial area, most guests find it to be a surprisingly quiet and convenient base for exploring the wider Ostfriesland region. It offers ample free parking, including electric vehicle charging stations, and is easily accessible from the highway. Guests appreciate its strategic position, allowing for quick drives to popular destinations like Emden and Greetsiel, as well as the coast. Despite its non-central setting, several useful amenities are located nearby, including a supermarket, pizzeria, and pharmacy. The hotel is also highly commended for its accessibility, with all areas being reachable for guests using wheelchairs or walkers, making it a suitable choice for those with mobility issues. Some guests noted occasional street noise from the main road, but overall, the location is considered practical for regional exploration.

Staff & Service
The hotel consistently receives outstanding praise for its staff and service. Guests universally describe the personnel as exceptionally friendly, helpful, and attentive across all departments, from reception to the restaurant and housekeeping. The check-in process is noted as quick and efficient, with staff readily accommodating various requests, such as pillow changes or preparing late-night meals. Many reviews highlight the staff's proactive and solution-oriented approach, contributing significantly to a positive guest experience. The restaurant service is particularly commended for its attentiveness and speed. Furthermore, the hotel offers a notably pet-friendly service, including welcome packages for dogs, which is highly appreciated by pet owners. While isolated comments mentioned some breakfast staff could be more attentive or that cleaning staff were occasionally perceived as lazy, the overwhelming sentiment is one of exceptional hospitality and dedication to guest satisfaction.

Additional Information
Guests should be aware that the hotel features a smoking bar, which some found led to a smoke smell in adjacent hallways. A key point for planning is that the swimming pool has specific hours when it is rented out for external groups, so guests should inquire about the schedule upon arrival to ensure availability. While the hotel offers extensive wellness facilities, it does not provide spa treatments such as massages. For convenience, several local amenities like a supermarket, pizzeria, and pharmacy are located directly opposite or nearby. The hotel also caters well to dog owners, providing a thoughtful welcome package for pets. Room cleaning is typically performed on request, allowing guests more privacy. Furthermore, the hotel offers disabled accessible rooms and is designed to be fully accessible for guests with mobility issues.