Novotel Bangkok on Siam Square

The hotel's unbeatable central location right at Siam Square is its signature feature, offering unparalleled access to Bangkok's vibrant shopping, dining, and entertainment scene. Guests consistently highlight its proximity to major malls like Siam Paragon, MBK Center, and Central World, as well as the Siam BTS station, making it an ideal choice for shoppers, sightseers, and business travelers seeking convenience. The friendly and attentive staff are frequently praised for their exceptional service, contributing to a welcoming atmosphere. While the rooms are generally clean and comfortable, some guests note that parts of the property feel a little dated. The breakfast buffet receives high marks for its variety and quality. This hotel is particularly well-suited for families and couples looking to explore the city with ease. To enhance your stay, consider utilizing the efficient BTS Skytrain to navigate the city and explore the diverse culinary and massage options available just steps away.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The lobby is frequently described as amazing, spacious, and lively, providing a welcoming first impression. Most guests appreciate the swimming pool as a good size for relaxing, with a smaller section available for children, though some note it appears a little dated with slippery tiles and worn sun loungers. The fitness center is generally well-regarded as clean and well-equipped, despite some finding it small. Wi-Fi connectivity is mostly strong and reliable, though a few guests experienced occasional disconnections. While elevators are generally efficient, there were instances of some being out of service or undergoing upgrades. The Premier Lounge is a significant highlight for many, praised for its excellent service, good food, and peaceful atmosphere, though some found it less impressive or noisy at times.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied, reflecting ongoing renovations. Many guests find the rooms to be clean, tidy, and equipped with comfortable beds ensuring a restful sleep. However, a significant number of reviews mention that the rooms, particularly the bathrooms, appear dated and show signs of wear, including chipped furniture, scratched doors, and issues like mould or leaky showers. Some guests reported an unpleasant odor in rooms or common areas. While some rooms are described as spacious, others found them small, with bathroom doors not closing properly or limited sockets. Noise levels are a recurring concern, with reports of sound transfer from adjacent rooms, street concerts, and renovation work impacting the overall tranquility, though some rooms are noted as quiet.

Dining & Food Quality
The breakfast buffet is a prominent feature, with many guests praising its excellent variety and extensive spread of both Western and Asian options, including a live noodle station and dedicated halal and vegetarian sections. While the food quality is generally well-regarded, some guests found the choices to be repetitive over longer stays or the overall quality to be average. The breakfast area can become quite crowded, and some noted issues with food temperature. Feedback on the hotel's other restaurants and room service is mixed; some found the food delicious and service fast, while others were disappointed by limited choices or inconsistent quality, with some restaurants reportedly closed for dinner on certain days. The lobby bar is described as nice, though some experienced slow service.

Location & Accessibility
The hotel's location is consistently highlighted as its strongest asset, described as unbeatable, strategic, and central to Bangkok's vibrant core. Guests enjoy direct access to Siam Square and are within easy walking distance of major shopping malls such as Siam Paragon, MBK Center, and Central World. The Siam BTS station is practically at the doorstep, providing convenient access to the rest of the city and the airport, making it an ideal base for exploring. While the proximity to attractions and public transport is highly praised, some guests noted challenges with traffic congestion and vehicle accessibility, particularly during peak hours or events, making the BTS the preferred mode of transport. Parking is available, though some guests reported unexpected charges or difficulties.

Staff & Service
The staff and service at the hotel consistently receive overwhelming praise from guests. Reviewers frequently highlight the team's friendliness, helpfulness, and professionalism, noting their attentiveness and warm welcome from arrival to departure. The check-in and check-out processes are generally described as smooth, fast, and efficient, contributing to a positive first impression. Guests appreciate the accommodating nature of the staff, especially regarding early check-in and late check-out requests, though some reported charges for these services. Housekeeping is often commended for keeping rooms clean and tidy, though a few guests noted inconsistencies. The staff's willingness to assist with various needs, including family-friendly service and problem resolution, is a recurring theme, making guests feel valued and at home.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovations, with some areas appearing dated while others have been recently refreshed. A recurring concern is a noticeable unpleasant odor, sometimes described as a sewer smell, particularly in the lobby and common areas. The hotel's security is also a point of feedback, as some guests noted that non-guests could access upper floors via elevators without a key card, suggesting a need for improved access control. While the hotel is listed as having an airport shuttle, it only arranges transport, which is a distinction some guests found misleading. Additionally, a deposit is required upon check-in, which some found inconvenient or slow to be refunded. For loyalty program members, benefits like room upgrades are appreciated, though some experienced issues with benefits not being applied when booking through third-party sites.