NH Orio al Serio

This hotel is a highly convenient choice for transit travelers and shoppers, offering direct access to the airport and an adjacent large shopping center. Its signature feature is its exceptional proximity to the airport, making it ideal for those with early morning flights or late arrivals. Guests frequently commend the hotel's overall cleanliness, the comfort of its rooms, and the generally friendly staff. For families, the spacious accommodations and nearby shopping and dining options are a significant advantage, while business travelers appreciate the efficient services and strategic location. To ensure a smooth experience, guests should be aware of the walking path from the airport, which can be tricky, and consider utilizing the hotel's shuttle service for convenience.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and convenience. Many guests appreciate the availability of a restaurant and bar on-site, providing dining options without needing to leave the premises. While some reviews mention a fitness center, including a sauna, steam room, and hot tub, these often require advance reservation. Wi-Fi is available, though some guests noted it could be slow or required an additional fee for premium access. In-room amenities frequently highlighted include a coffee maker, minibar, bathrobe, and slippers, contributing to a comfortable stay. The hotel also provides ice machines and vending machines for added convenience.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and clean, with many praising the comfortable beds and good soundproofing that effectively blocks out noise from the nearby airport and highway. However, some guests reported issues with the air conditioning, noting that rooms could be too warm, noisy, or difficult to regulate temperature, sometimes not cooling below 21-25 degrees Celsius. While most found the rooms well-maintained, a few mentioned a worn-out appearance in some areas, or specific cleanliness concerns such as dust, mold in bathrooms, or even silverfish. The bathrooms are often described as spacious, though some found them small or noted issues like a lack of shelving or slippery surfaces in the shower/tub.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its variety and quality, with many guests describing it as excellent or amazing, offering a wide selection of both savory and sweet items, including some vegan options. The hotel restaurant is generally well-regarded, with guests enjoying the delicious food and finding it to be a convenient and good option for dinner, though some found the prices to be on the higher side. Service at the bar was occasionally noted as slow by a few guests. Overall, the dining experience is a significant positive for many visitors, particularly the breakfast offerings.

Location & Accessibility
The hotel's central location is its primary advantage, being within a 10-15 minute walking distance of the airport. While the walk is feasible, some guests found the path tricky, especially at night, due to crossing highways or navigating through parking lots. The hotel is also conveniently situated right next to a large shopping center, offering numerous dining and retail options. For those needing to travel further, public transport links to the city are easily accessible from the airport. Parking is available on-site, though it comes with an additional daily fee and requires validation. A shuttle service to the airport is provided for a fee, primarily operating from the hotel to the airport during specific hours.

Staff & Service
The staff at the hotel are frequently commended for their friendliness, helpfulness, and professionalism. Guests often highlight their willingness to assist with requests, such as arranging airport transport or accommodating late check-out. The check-in process is generally described as quick and efficient, though a few guests reported slow or less welcoming experiences. Overall, the team is seen as attentive and dedicated to providing good service, contributing positively to the guest experience. Their efforts to resolve issues and provide support are a recurring theme in positive feedback.

Additional Information
Guests should be aware that while the hotel is very close to the airport, the shuttle service typically runs from the hotel to the airport for a fee and may not be available for pick-up from the airport or operate 24/7. Parking is available on-site for an additional daily charge, and guests are advised to validate their parking tickets to avoid issues upon exit. Some guests noted receiving a complimentary gift such as a set of soaps or a scrub upon arrival, adding a thoughtful touch to their stay. It is also worth noting that some guests experienced initial booking discrepancies or issues with room assignments, which were generally resolved by the helpful front desk staff.