NH Collection Venezia Murano Villa

This hotel offers a serene and stylish escape, uniquely set within a beautifully renovated former glass factory on Murano Island, which is reflected in its elegant glass art and industrial-chic design. Its signature feature is its tranquil location, providing a peaceful retreat away from the bustling crowds of Venice, yet remaining easily accessible by water bus. This makes it an ideal choice for couples seeking a romantic getaway, families looking for a quieter base, and sightseers who appreciate a calm environment after exploring the main city. Guests consistently praise the hotel's modern aesthetic, comfortable accommodations, and the attentive service provided by the staff. For those seeking a blend of cultural exploration and relaxation, this hotel is a perfect fit. To enhance your stay, consider exploring Murano's charming shops and glass-making heritage, and familiarize yourself with the efficient water bus system for seamless travel to Venice, ensuring you can return to the hotel's quiet ambiance after a busy day.

Facilities & Amenities
The hotel provides a range of well-regarded facilities designed for guest comfort and relaxation. The spa is a significant highlight, with many guests praising the exceptional massages and treatments offered by skilled therapists. While the spa services are chargeable and operate with limited hours, the sauna is a popular amenity for unwinding. The fitness center is generally well-equipped, though some guests noted it could be uncomfortably warm and lacked disinfectants and towels for equipment. The hotel boasts spacious and beautifully designed common areas, including an inviting inner courtyard and a stunning terrace overlooking the lagoon, perfect for enjoying the views. Guests also appreciate the convenience of free Wi-Fi throughout the property and the availability of an iron and ironing board upon request. The hotel also features a private pier for easy water taxi access.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many describing the accommodations as modern, spotless, and well-maintained. The beds are consistently praised for being exceptionally comfortable, ensuring a restful night's sleep, though a few guests found the mattresses too soft. Rooms are typically quiet and well-insulated, contributing to a peaceful stay. Most guests found their rooms to be spacious, with some enjoying magnificent lagoon views or pleasant courtyard views. However, some guests reported issues with housekeeping, noting instances of dust on floors, mold in the shower, dirty sink taps, and unreplenished items like tissue boxes or toilet paper. While rooms are equipped with a coffee maker and kettle, some found the room size to be a bit small, and storage space, including drawers, was sometimes limited.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. The breakfast buffet is widely acclaimed for its excellent quality, wide variety of choices, and fresh ingredients, with many guests enjoying their morning coffee on the terrace overlooking the lagoon. While most found the breakfast delicious, some suggested improvements in the variety of breads, hot entrees, and juices, and noted that sweet products sometimes seemed frozen. The main restaurant offers a high level of cuisine with delicious food, including good vegetarian options, and is considered good value by many. However, some guests experienced slow or uncoordinated service at dinner, and a few found the portions small or the prices high. The bar on the rooftop terrace is popular for its views, but some found the drinks to be very expensive.

Location & Accessibility
The hotel's location on Murano Island is a significant draw, offering a tranquil and peaceful environment away from the bustling crowds of Venice. Guests appreciate the ability to return to a quiet setting after a day of sightseeing. Despite being on a separate island, accessibility to Venice is highly convenient, typically a 15-minute water bus ride from nearby vaporetto stops. The hotel is also well-connected for transfers to and from the airport. Many guests enjoyed exploring Murano's local attractions, including glass-making demonstrations and shops, which are within easy walking distance. The hotel also provides a private pier for water taxi services and offers a shuttle service to San Marco Square at specific times, further enhancing its convenience for exploring the region.

Staff & Service
The staff at the hotel consistently receives high praise for their exceptional service, described as friendly, helpful, attentive, and professional. Many guests highlighted the reception team for going above and beyond, providing valuable information on transport and local attractions, and efficiently handling check-in and check-out processes. They are noted for their willingness to accommodate requests, including room changes and upgrades. The spa staff, particularly the therapists, are frequently commended for their skill and kindness in delivering excellent massages. While the overall service is overwhelmingly positive, some guests reported mixed experiences with housekeeping, noting inconsistencies in room cleaning and replenishment. Similarly, some found the restaurant service to be occasionally slow or uncoordinated, though many others lauded the dining team's attentiveness.

Additional Information
The hotel, a former glass factory, showcases a unique blend of industrial design and modern comfort, featuring elegant glass art throughout its premises. Guests should be aware that while a complimentary water bottle is provided on the first night, subsequent bottles incur a charge. A notable policy is the linen change occurring every three days for environmental reasons, without an option for more frequent changes. Some guests reported issues with mosquitoes, particularly in outdoor areas. The hotel offers a convenient online service for requesting additional amenities like slippers or bathrobes. While the hotel advertises 24/7 room service, some guests found it closed earlier than expected. The hotel also offers a rewards program that can provide benefits such as room upgrades for loyal members.