Hotel Nacional

The hotel is highly regarded for its central location, directly opposite the bustling Mercado 20 de Noviembre, making it a memorable and convenient base for exploring the city. Guests frequently commend its consistent cleanliness and the overall value it offers, despite rooms often being described as small. This establishment is particularly well-suited for budget-conscious sightseers and young travelers who prioritize accessibility to local attractions and vibrant street life over spacious accommodations. While the hotel provides a clean and functional space, guests should be prepared for potential noise from the surrounding area and other guests. To ensure a comfortable stay, it is advisable to bring earplugs and manage expectations regarding room dimensions.

Facilities & Amenities
Guests frequently report issues with the Wi-Fi connectivity, noting it can be intermittent or weak within the rooms, though it generally functions better near the reception area. The hotel does not offer air conditioning, relying instead on fans which some guests found insufficient to combat the heat, leading to stuffy rooms. A notable positive feature is the pleasant rooftop patio, providing a relaxing space with tables and umbrellas, ideal for enjoying the ambiance or consuming food purchased from nearby vendors. Other amenities include a shared mini-fridge for guest use and the provision of coffee and water. However, there are no in-room safes, and some rooms have a limited number of power outlets. A significant point for many travelers is the complete lack of on-site parking.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests highlighting the diligent efforts of the housekeeping staff who maintain both rooms and common areas. However, a recurring theme is the extremely small room size, often described as cramped with minimal space for luggage or movement, and a notable absence of closet or storage furniture. Feedback on bed comfort is mixed, with some finding them firm or uncomfortable, while others report them to be comfortable. A major concern for many is the significant noise level, stemming from the adjacent bar, street activity, and other guests, often impacting sleep quality. Additionally, issues with hot water availability, particularly in the evenings, are frequently reported. Many bathrooms feature sliding doors that do not close properly, compromising privacy, and some rooms lack proper ventilation or exterior windows, contributing to stuffiness and light intrusion.

Dining & Food Quality
While the hotel itself does not feature a full-service restaurant, guests appreciate the availability of complimentary coffee and some limited on-site food options. However, the primary dining experience for most visitors revolves around the hotel's exceptional location directly opposite the Mercado 20 de Noviembre. This vibrant market offers an extensive array of delicious local cuisine, allowing guests to easily access diverse and authentic food choices just steps away from their accommodation. The convenience of having such a rich culinary hub immediately accessible means that most guests opt to explore the market for their meals rather than relying on in-hotel dining.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, placing guests directly in the heart of the city. Its prime position immediately opposite the renowned Mercado 20 de Noviembre is a significant draw, providing unparalleled access to local food, crafts, and culture. Furthermore, the hotel is conveniently situated just a few blocks from the historic Zocalo, making it an ideal base for exploring major attractions on foot. Guests also appreciate the easy access to public transport for excursions to surrounding areas. Despite its excellent walkability, a notable drawback for many travelers is the complete absence of on-site parking, which can pose a challenge for those arriving by car.

Staff & Service
The majority of guests commend the hotel staff for their friendliness and helpfulness, particularly highlighting the attentive housekeeping team and the generally smooth check-in process. Many reviewers describe positive interactions, noting staff willingness to provide information about local attractions and services. However, there are some contrasting reports, with a minority of guests describing certain reception staff as unresponsive or exhibiting an unfriendly attitude. Despite these isolated negative experiences, the overall sentiment indicates that the staff, especially those responsible for maintaining cleanliness, contribute positively to the guest experience through their diligent and accommodating service.

Additional Information
Guests frequently report significant price discrepancies between the rates quoted during booking and the final amount charged upon arrival, leading to frustration for some. The hotel also requires a deposit upon check-in, and a number of guests have experienced difficulties or delays in receiving its return. For those requiring official documentation, there are consistent complaints about substantial delays or even failures in providing invoices after their stay. On a more positive note, the hotel offers convenient tour and taxi services to the airport and other destinations, which many guests find beneficial. It is also important for visitors to be aware of the hotel's strict non-smoking policy, which includes potential fines for violations.