Moxy Banff

This hotel offers a vibrant and unique experience, distinguished by its energetic lobby that serves as a central hub for socializing and entertainment. Its playful design, often described as a modern take on a 70s ski lodge, creates a memorable atmosphere. The hotel is particularly well-suited for families due to its kid-friendly amenities like bunk beds and extensive game options, and for social travelers or couples seeking a lively environment. Ski enthusiasts will also find it highly convenient given its proximity to ski shuttles. To make the most of your stay, guests recommend taking advantage of the complimentary bus passes for easy access to downtown and exploring the various games and activities offered in the lobby.

Facilities & Amenities
The hotel boasts an impressive array of facilities and amenities designed to enhance the guest experience. The spacious lobby is a highlight, featuring numerous games such as giant Connect 4, Jenga, and arcade machines, fostering a relaxed and social atmosphere. Guests appreciate the well-equipped gym, which includes Peloton bikes and a boxing bag. The outdoor area is a major draw, with a heated pool and hot tub, though some guests noted the hot tub jets were not strong. For convenience, there is an on-site laundry room, ski lockers with tools for adjustments, and free Wi-Fi. Additionally, guests can find a communal microwave and toaster in the lobby, along with a snack bar and an electric charging station.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, modern, and stylishly decorated, often with a unique and cozy vibe. While the beds are frequently described as comfortable, some guests found them either too soft or too hard. The room size is often noted as compact or small, though functional, with clever storage solutions like hooks and space under beds. However, a recurring concern is the bathroom privacy, with many reviews mentioning opaque or clear sliding glass doors that lack proper closure or locks, leading to discomfort. Some guests also reported noise levels from hallways or neighboring rooms. In-room amenities are minimal, with some guests missing essentials like a phone, microwave, or sufficient storage, though a Nespresso machine is a welcome addition.

Dining & Food Quality
The hotel offers convenient and well-received dining options, primarily centered around its food truck located in the lobby. Guests consistently praise the quality of the food, with popular items including venison chili, nachos, and BEC bagels. The bar area is a lively hub, known for its delicious welcome drinks and a good selection of cocktails, often with a happy hour. Many guests enjoy the complimentary gummy worms and pretzels available at the front desk. While the overall food quality is high, some feedback indicates that breakfast options can be limited or service can be slow, and a few found the breakfast quality to be low.

Location & Accessibility
The hotel's location is generally considered convenient, situated centrally in Banff, though it is about a 15 to 20-minute walking distance to the heart of downtown. This slightly removed position contributes to a quieter environment. A significant advantage for guests is the excellent bus service, with a stop right outside the hotel for both public transit (Roam passes are often provided) and ski shuttles to major mountains like Sunshine and Lake Louise, making it ideal for winter sports enthusiasts. Parking is available, including paid underground options, but some guests found the spaces tight or preferred to utilize the free street parking nearby.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and exceptional service. Many guests highlight their welcoming demeanor, attentiveness, and willingness to go above and beyond, whether assisting with check-in, providing local tips, or celebrating special occasions with thoughtful gestures. The quick check-in process is frequently mentioned as a positive aspect. While the majority of feedback is overwhelmingly positive, a few isolated comments noted instances of perceived understaffing, rudeness from specific bar staff, or inconsistency in housekeeping services. Overall, the staff's dedication significantly contributes to a positive guest experience.

Additional Information
The hotel embraces a pet-friendly policy, allowing guests to travel with their furry companions. For added convenience, guests can find stash cabinets on each floor stocked with backup towels and toiletries, reducing the need to call the front desk. The hotel frequently hosts daily events and activities, such as movie nights and trivia contests, contributing to its lively atmosphere. While some guests noted that rewards program benefits for elite members might be limited compared to other properties, the hotel often offers welcome drink tokens and food and beverage credits. Guests should be aware that some in-room services, like wake-up calls or assistance with luggage, are not typically provided.