Motel One Brussels

This hotel is consistently praised for its excellent location in the heart of the city, making it an ideal choice for sightseers and business travelers who appreciate easy access to major attractions and transport links. Its stylish and spacious lobby and bar area serve as a welcoming hub, offering a comfortable environment for relaxation and socializing. Guests frequently highlight the hotel's overall cleanliness, the comfort of its beds, and the generally friendly staff. For those seeking a convenient base for short stays, the hotel's efficient design and central position are particularly appealing. To enhance your experience, consider utilizing the convenient luggage storage service upon arrival or departure, and be aware of the external breakfast options available nearby if the hotel's offering doesn't suit your preferences.

Facilities & Amenities
The hotel features a large and inviting lobby and common areas that are well-decorated and provide ample seating for guests to relax or work. A lively bar is a popular spot, offering a good selection of drinks and a pleasant atmosphere. Guests appreciate the convenience of a luggage room for early arrivals or late departures. While the hotel does not have a gym, it offers an ironing room, though some guests found it small and lacked clear instructions. The lifts can sometimes be busy or confusing, with some guests noting they may need to go up before coming down during peak times. Some rooms feature a balcony or access to a pleasant outdoor garden space, providing a nice area to unwind. However, guests frequently note the absence of a kettle or coffee maker in the rooms, and some experienced spotty Wi-Fi connection within their accommodations.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, describing rooms as spotless and well-maintained. The beds are widely praised for being very comfortable, often featuring king-size mattresses and providing a restful night's sleep, with some rooms offering two duvets for couples. Despite being located on a busy street, rooms are generally quiet, with effective soundproofing. The bathrooms are noted for being new, clean, and well-equipped with powerful hairdryers, magnifying mirrors, and good showers with multiple pressure settings. However, many guests found the rooms to be quite small and compact, with limited storage space or a proper wardrobe, making it challenging for longer stays or those with large luggage. Some guests also noted the absence of basic amenities like slippers, toothpaste, or complimentary water in the room, and some experienced issues with room temperature control or a lack of privacy due to window coverings.

Dining & Food Quality
The hotel's breakfast buffet receives mixed but generally positive feedback. Most guests appreciate the good selection and variety, including fresh pastries, waffles, meats, cheeses, yogurt, and fruit, with some vegan options available. The coffee is often highlighted as good, and staff are generally efficient at replenishing items. However, some guests found the breakfast to be expensive for what is offered, noting a limited choice, particularly the absence of hot food options like eggs or bacon, and that the selection remains the same daily. The breakfast area can also become crowded and chaotic during peak times. The hotel's bar is a popular feature, known for its lively atmosphere and a good selection of beers and cocktails. While the bar staff are friendly, food options are very limited, typically only offering simple snacks like toast and chips, and some guests felt pressured to add a tip when paying.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring Brussels. It is within easy walking distance of many popular attractions, including the Grand Place, the Royal Palace, museums, and numerous restaurants, bars, and shopping areas. The hotel is also well-situated near public transportation, with tram, bus, and metro stops close by, providing easy access to various parts of the city. Its proximity to the central train station (approximately a 10-15 minute walk) is a significant advantage, though some guests noted the walk can be uphill and over cobblestones, which can be challenging with luggage. Parking is available directly under the hotel, offering convenient access, but it can be expensive, and some guests expressed concerns about the safety and security of this third-party facility, opting for alternative, more distant parking options.

Staff & Service
The hotel staff consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently mention a warm welcome upon arrival and appreciate the quick check-in process. The staff are often highlighted for being accommodating, assisting with early check-ins, providing secure luggage storage, and offering helpful advice on local attractions and transportation. Many guests noted the staff's multilingual abilities, which enhanced their experience. While most interactions are positive, a few guests reported some reception staff being less informative or friendly. Housekeeping is generally efficient, though some guests experienced issues with rooms not being cleaned when requested. The bar staff are particularly commended for their excellent service and engaging demeanor. The check-out process is noted as easy and convenient, with a generous 12 PM check-out time.

Additional Information
The hotel actively promotes an environmental initiative, allowing guests to opt out of daily room cleaning, a policy appreciated by those looking to reduce their environmental footprint. Guests benefit from a convenient 12 PM check-out time, providing ample flexibility on departure day. While the hotel's location is generally quiet, some guests noted the presence of building works next door, which occasionally caused noise disturbances during their stay. The hotel's bar is a popular social hub, often bustling in the evenings, and offers a pleasant atmosphere for unwinding after a day of sightseeing.