Hotel Motel Gold

The hotel is often highlighted for its spacious rooms and a tranquil setting that offers a sense of peace and relaxation, with its signature feature being a magnificent swimming pool nestled within a large, green park. It is particularly well-suited for families with children seeking a relaxing getaway, business travelers looking for a quiet place to stay, and couples desiring privacy and comfort. Travelers with a car will find the ample parking and convenient access beneficial. While many guests appreciate the quiet atmosphere, some have reported issues with air conditioning functionality, which is worth confirming upon arrival. Additionally, guests should be prepared for a generally limited breakfast selection and consider bringing insect repellent during warmer months.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. The swimming pool is frequently praised for its cleanliness and pleasant temperature, providing a great spot for relaxation. Guests appreciate the convenience of ample parking, with some rooms offering a unique motel-style setup allowing parking directly in front of the door. Each room typically includes a fridge, which is a welcome amenity. However, feedback on Wi-Fi is predominantly negative, with many guests reporting it as non-existent, slow, or requiring daily re-login. Some guests also noted the absence of a full restaurant, with only limited food options like toast or pizza available, and a lack of in-room refreshments such as a kettle or tea. An iron was also reported as unavailable or broken by some.

Cleanliness & Room Comfort
Most guests commend the hotel's cleanliness, particularly highlighting the well-maintained rooms and bathrooms. The accommodations are generally described as spacious, featuring comfortable beds, often king-sized, and soft linen that contribute to a restful stay. Many appreciate the large showers and, in some instances, the luxurious addition of a hydromassage tub. The hotel is also noted for its quiet rooms and effective soundproofing, ensuring a peaceful environment. However, some guests have reported issues such as dirty beds with hairs or stains, spider webs, a persistent smell of humidity, or even a cigarette smell in common areas and rooms. A significant number of reviews mention air conditioning not working or rooms being excessively cold, and some encountered mosquitoes or other bugs.

Dining & Food Quality
Feedback on dining is consistently mixed, with many guests expressing disappointment. While some found the breakfast satisfactory and appreciated the good coffee and cappuccino, the overall consensus is that the selection is scarce and not commensurate with a four-star rating, often described as more akin to a two-star hotel or hostel. Common complaints include limited choice, stale bread rolls, and a lack of variety such as croissants, eggs (which often ran out), muesli, or fresh vegetables. Some guests noted a persistent burnt food smell throughout the hotel, and the absence of a full restaurant means only basic options like toast or pizza are available.

Location & Accessibility
The hotel's location is generally seen as advantageous for those with personal transportation. It is situated in a quiet area in the countryside, making it a peaceful retreat, and is considered easy to find. Its proximity to Orio al Serio Airport and about 20 minutes from Bergamo makes it convenient for travelers flying in or out, or those wishing to explore the city by car. The availability of ample parking is a significant benefit. However, guests without a car may find accessibility challenging, as the bus stop is reportedly far, and some reviews mentioned an unpleasant smell of garbage in the surrounding air, particularly in the evenings and early mornings.

Staff & Service
The staff generally receives praise for being professional, welcoming, courteous, and helpful, with many guests highlighting their attentiveness and willingness to accommodate requests, such as early check-in or breakfast outside regular hours. The check-in process is often described as quick and efficient. However, a recurring concern is the staff's limited ability to communicate in English, which can pose challenges for international guests. Some negative experiences include reports of staff being dismissive or argumentative, a perceived lack of attention to customer needs, and instances where no one was present at the reception for early departures, preventing guests from exiting the gate.

Additional Information
The hotel features a unique motel-style room layout where guests can park directly in front of their accommodation, offering enhanced privacy. While check-in is possible late at night, guests planning very early departures should be aware that the main gate may only open at 6:30 AM, potentially causing delays. There is no dedicated room service available, and the hotel does not operate a full restaurant, offering only basic food items like toast or pizza. Some guests reported issues with prepayment being requested upfront, which they advised against. Additionally, a few reviews noted a general feeling of the hotel being strange or empty, despite its large size, possibly due to limited staffing in certain areas.