Morosani Schweizerhof

The hotel offers a blend of traditional charm and modern comfort, with its spacious rooms and balconies often highlighted as a signature feature, providing guests with pleasant views. Many guests appreciate the hotel's central location, making it convenient for exploring the area. While some guests consistently praise the overall service and the welcoming atmosphere, a notable number report significant issues with the initial reception experience and staff demeanor. The hotel caters well to business travelers due to its infrastructure, and its comfortable accommodations appeal to couples seeking a cozy retreat. Ski enthusiasts find its proximity to lifts and a dedicated ski room beneficial, while sightseers and families can easily access local attractions. To enhance your stay, it is advisable to confirm specific room amenities upon arrival, such as the availability of a kettle or a stocked mini-bar, and to be prepared for varied service levels, particularly at the front desk.

Facilities & Amenities
The hotel provides a range of facilities, with many guests appreciating the spacious rooms and accompanying balconies, often equipped with comfortable loungers. A dedicated ski room is available, though some guests note it can be small or difficult to access directly. The hotel features a fitness room and a spa area, which includes a sauna, steam room, and whirlpool. However, feedback on the spa is mixed; some guests report issues with the whirlpool water being cold, limited operating hours, and the area being partially closed due to energy-saving measures. Concerns about musty smells and mold in the shower area of the spa have also been raised. While free Wi-Fi is generally available and reliable, some guests found the elevator to be old, small, and occasionally problematic. Parking is offered, but availability can be an issue upon arrival, with some guests struggling to find a spot or being directed to external garages.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many guests describe their rooms as clean, spacious, and well-maintained, often highlighting the comfortable beds and high-quality linens that contribute to a restful stay. Some rooms offer magnificent mountain views and are noted for being quiet. However, a significant number of reviews mention issues with room condition, describing them as shabby, old-fashioned, or not matching online photos. Specific concerns include dirty carpets, uncomfortable beds that are too hard or sag, and poor noise isolation, allowing sounds from neighboring rooms and hallways to be easily heard. Some guests reported finding dog hair or other dirt, and issues with wet towels not being replaced. Basic amenities like a kettle or a stocked mini-bar are often absent or require special request, and some rooms lack standard toiletries, providing only basic liquid soap.

Dining & Food Quality
The hotel's dining experience receives highly mixed reviews. Many guests praise the breakfast buffet as generous and delicious, offering a wide selection including regional products, salmon, and sparkling wine. The restaurant staff, particularly at the Italian-themed Damoro, are often commended for their friendliness. Specific dishes like risotto and saibling have been highlighted as excellent. However, a substantial number of guests express disappointment with the overall food quality, especially for half-board options, describing meals as poor or overpriced, with examples like frozen schnitzel and inadequate vegetarian choices. The breakfast experience can be inconsistent, with some reporting limited hot food options, stale bread, and slow or forgetful service for ordered items like coffee or omelets. Some guests also noted that the buffet items were not consistently refilled, leading to limited choices later in the service.

Location & Accessibility
The hotel's central location is consistently praised by guests, positioning it directly on the main street and making it highly convenient for accessing various points of interest. It is within walking distance of the train station, although some note the walk can be steep. The hotel is also well-situated for ski enthusiasts, being close to ski lifts and offering easy access to bus routes and nearby supermarkets. This central position makes it an excellent base for exploring the surrounding area and undertaking excursions. However, parking is a recurring point of concern; guests frequently report difficulty finding available spaces upon arrival, with some instances of reception staff being unable to provide immediate solutions or directing guests to external, potentially costly, public garages. Despite its central setting, some guests found the main road location could contribute to noise.

Staff & Service
Feedback on staff and service is notably polarized. Many guests commend the friendly staff, particularly in the restaurant and bar areas, describing them as attentive, helpful, and professional, contributing to a pleasant atmosphere. The breakfast staff often receive high praise for their welcoming demeanor. However, a significant number of reviews highlight negative experiences, predominantly with the reception staff, who are frequently described as unfriendly, disinterested, unmotivated, or even incompetent. Issues reported include prolonged check-in times due to rooms not being ready, a lack of clear communication, and an unwillingness to assist with basic requests like parking or providing room service menus. Some guests also noted a perceived lack of flexibility and a general unresponsiveness from management when issues were raised, leading to a feeling of being unwelcome or unvalued.

Additional Information
The hotel has a pet-friendly policy, allowing dogs, though some guests noted a lack of specific amenities like a dog bed or bowl, and reported finding pet hair in rooms. The wellness area has specific operational nuances; while available, guests often need to request that the sauna or steam room be heated, sometimes 30 minutes in advance, and parts of the spa may be closed due to energy-saving measures. The ski room is available but some guests found its access inconvenient or its size insufficient. In-room amenities like a kettle or a stocked mini-bar are not standard and may incur additional charges or require special requests. Guests should also be aware that noise isolation between rooms can be poor, and the hotel offers a Davos Premium Card for complimentary public transport and local discounts.