Morgantown Marriott at Waterfront Place

The hotel offers a memorable stay with its signature feature: direct access to the Mon River Trail, providing a scenic setting for walks, runs, and bike rides right along the water. Guests consistently highlight the hotel's exceptional cleanliness, spacious and comfortable rooms, and the generally friendly and helpful staff. Its prime location near West Virginia University and downtown Morgantown makes it an ideal choice for various travelers. This hotel is particularly well-suited for sightseers and leisure travelers who appreciate outdoor activities and walkable access to local attractions and dining. Families visiting the university or on a road trip will find the large rooms and convenient amenities appealing, while couples can enjoy a relaxing getaway with beautiful river views. To make the most of your visit, consider requesting a room with a river view for enhanced scenery, and be prepared for a notable walk from the parking garage to the main hotel entrance.

Facilities & Amenities
The hotel provides a range of facilities, though some receive mixed feedback. A full-service Starbucks in the lobby is a popular convenience for guests seeking coffee and quick bites. The fitness center is well-regarded, described as large and well-equipped, offering ample space and various machines for a comprehensive workout. However, the pool and hot tub areas are frequently mentioned with significant concerns; many guests report them as unclean, with issues like cold water, green tints, and visible scum, suggesting a need for maintenance and cleaning. Some guests also noted that ice machines were occasionally out of order on certain floors. While a concierge lounge is available for elite members, some found its evening options limited and staffing inconsistent, particularly on weekends. The hotel is also pet-friendly, accommodating guests traveling with their animals.

Cleanliness & Room Comfort
Guests overwhelmingly praise the hotel's cleanliness, describing rooms as spotless, impeccably clean, and modern. The beds and pillows are consistently noted for their comfort, ensuring a restful night's sleep. Rooms are generally spacious and well-appointed, often featuring large bathrooms with rainfall showers that offer excellent water pressure. Many rooms boast lovely river views, enhancing the overall ambiance. However, some guests experienced issues with noise levels, including thin walls, sounds from neighboring rooms, and occasional industrial AC noise. Feedback on hot water was mixed, with some finding it dangerously hot while others reported it only lukewarm at times. Several reviews mentioned problems with bathroom doors, such as them rolling open or being crooked. Additionally, some rooms had heating issues, remaining cold despite thermostat adjustments, and lighting was occasionally described as insufficient or poorly placed.

Dining & Food Quality
The hotel features a restaurant and bar that are generally well-received, often described as bustling and offering good food. The steakhouse is highlighted as delicious and superior to typical hotel dining, with guests enjoying the quality of meals and the atmosphere. The bar is also popular, known for its good vibe and well-versed bartenders. Breakfast options, whether from the buffet or à la carte, are often praised for being plentiful and tasty, though some guests found the cost to be high and not included in the room rate. However, feedback on dining service can be mixed, with some experiencing slow service, short staffing, or issues like the restaurant being closed on certain days or having AC problems. Some guests also expressed disappointment with room service food quality or availability.

Location & Accessibility
The hotel boasts an excellent central location, directly on the Mon River Trail and waterfront, providing easy access to scenic walking, running, and biking paths. Its proximity to West Virginia University, particularly the Welcome Center, makes it highly convenient for those visiting the campus. Guests appreciate being within walking distance of various restaurants, bars, and downtown Morgantown attractions. The hotel also offers easy access to major interstates. However, a significant and recurring concern is the parking situation. Guests consistently report that the self-parking garage is a considerable distance from the main hotel entrance, requiring a long walk, which can be particularly challenging with luggage or for guests with mobility issues. The parking also incurs an additional fee, which many guests feel should be included given the room rate.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and professionalism. Many guests commend the attentive service provided by front desk personnel, restaurant staff, and bartenders, contributing to a welcoming atmosphere. The check-in process is often described as efficient and smooth. However, there are notable inconsistencies, particularly concerning housekeeping service. Numerous reviews indicate that rooms were not serviced daily, towels were not replaced, or rooms were left in disarray, leading to frustration for guests on longer stays. Some guests also reported issues with staff responsiveness to requests, such as for towels or maintenance, and a few experienced difficulties with room bookings, including rooms being given away or incorrect room types assigned without explanation.

Additional Information
Guests should be aware of several important details for their stay. A deposit is required upon check-in, which can take up to ten business days to be returned. The hotel has a strict cancellation policy, with some guests finding the 90-day requirement to be inflexible and challenging. Ongoing construction and remodeling efforts have impacted accessibility, particularly the route from the parking garage to the hotel entrance, making the walk longer and more inconvenient for some, and occasionally closing public restrooms. While the hotel is pet-friendly, guests noted the absence of certain in-room amenities like a microwave and dresser drawers, with only cabinets available for storage. Additionally, some guests reported issues with room keys needing frequent re-activation by the front desk, and occasional problems with TV internet connectivity.