Hotel Mision Los Cocuyos

This hotel is celebrated for its lush natural environment and tranquil atmosphere, offering a serene escape surrounded by beautiful gardens and fresh air. Its signature feature is the expansive greenery and peaceful setting, making it an ideal destination for couples seeking a romantic and relaxing getaway, families looking for a variety of activities and ample space, and nature lovers who wish to disconnect from city life. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the overall sense of calm it provides. To enhance your stay, it is advisable to bring insect repellent, especially if you plan to keep windows open, and be aware that private events can sometimes generate noise late into the night.

Facilities & Amenities
The hotel boasts extensive gardens and green spaces, providing a beautiful backdrop for relaxation. Guests can enjoy the heated pools and a jacuzzi, though some note the jacuzzi can be crowded or not always perfectly clean. A range of sports courts are available, including golf, tennis, football, and volleyball, along with bicycles for exploring the grounds and designated areas for fire pits. There is also a game room with billiards and foosball, though some guests found these areas to be old or in need of maintenance. Most guests appreciate the variety of activities, but it's important to note that many of these, such as the game room and fire pits, incur extra charges. The Wi-Fi signal is a common point of concern, often described as poor or non-existent in rooms, and there is no elevator on the property.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, with many praising the comfortable beds that ensure a restful night's sleep. However, a significant and recurring point of feedback is the absence of air conditioning in the rooms, with only fans provided, which many guests found insufficient, especially during warmer periods. Some reviews mention that the facilities in the rooms, such as furniture and televisions, appear old or dated, with instances of small TVs, rusty spots on balconies, and worn-out towels. A few guests reported issues like mold or humidity smells in certain rooms, dirty tables, or the presence of spider webs and insects in cabins, suggesting a need for more consistent maintenance.

Dining & Food Quality
Feedback on dining is quite mixed. Many guests praise the delicious pizzas and recommend the barbecue options, while the restaurant, El Ventanal, is frequently lauded for its beautiful views. However, a considerable number of guests expressed disappointment with the overall food quality, describing it as "very bad," "too salty," "over-seasoned," or even "raw" in some instances. The breakfast buffet received criticism for being expensive and offering poor quality with limited variety, such as stale pastries or low-quality cold cuts. Service in the restaurant can also be slow, with some guests waiting over 40 minutes for simple dishes.

Location & Accessibility
The hotel's location is highly valued for its beautiful natural setting and the tranquil atmosphere it provides, making it an ideal spot for relaxation and connecting with nature. It is conveniently situated just a two-minute drive from the town of Huatusco, allowing for easy access to local amenities. The property also offers ample parking, which guests find very convenient. While most guests appreciate the secluded feel, some noted that its distance from other major points of interest might be a drawback for those looking to explore beyond the immediate vicinity.

Staff & Service
The hotel staff generally receives positive remarks for being friendly, attentive, helpful, and cordial, with many guests specifically commending the excellent service provided by the waiters and gardeners. However, there is notable mixed feedback regarding the reception staff, with some guests reporting experiences of rudeness, disinterest, unhelpfulness, and disorganization, including instances where staff were perceived as distracted or unwilling to assist. Overall service can sometimes be slow, and guests noted the absence of bellboy service. Additionally, the hotel does not offer a credit system for charges, requiring guests to pay for each consumption separately.

Additional Information
Guests should be aware that the hotel does not feature air conditioning in any of its rooms, relying solely on fans, which may not be sufficient during warmer periods. The Wi-Fi and cell phone signals are frequently reported as poor or non-existent in guest rooms, making connectivity challenging. Many of the on-site activities, such as the game room and fire pits, incur extra charges. The hotel has a pet-friendly policy, but this is typically limited to the cabins. There is no elevator on the property, which could be a consideration for guests with mobility issues or heavy luggage, and bellboy service is not provided. Furthermore, rooms do not consistently include a safe box or a coffee maker.