Microtel by Wyndham Baguio

This hotel offers a highly convenient urban escape, distinguished by its direct connection to the Victory Liner bus terminal, making it an ideal choice for commuters and travelers arriving by bus. Guests consistently highlight the hotel's prime location, placing them within easy walking distance of major city attractions, and praise the friendly staff who contribute significantly to a positive stay. The accommodations are generally described as clean and comfortable, providing good value for money. This hotel is particularly well-suited for sightseers and families looking for a practical and accessible base to explore the city. To enhance your experience, consider requesting a room away from the bus terminal if you are sensitive to noise, and be aware that Wi-Fi connectivity can be intermittent in some rooms.

Facilities & Amenities
Guests appreciate the practical amenities available, including free Wi-Fi, though some note it can be slow or intermittent in certain areas of the rooms. The hotel provides complimentary hot coffee in the lobby, a welcome touch, along with water dispensers on every floor offering hot, cold, and lukewarm options, and accessible ice machines. Rooms are equipped with an in-room safe, armoire with hangers, blackout curtains, and a television, though it is not a smart TV. A small in-room AC unit is available, and a fridge is provided, along with a carafe for water and glasses. While there is no swimming pool or large fitness center, the available amenities focus on convenience and comfort. Parking is offered, but spaces can be limited, especially on weekends.

Cleanliness & Room Comfort
The rooms are consistently praised for their cleanliness and overall comfort. Guests frequently mention the comfortable beds, fluffy pillows, and high-quality linens, ensuring a restful sleep, although a few found the sheets not soft or the beds firm. Rooms are generally described as spacious, with some suites offering ample space. The bathrooms are noted for being clean and often spacious, featuring a separate shower area and Western-style toilets, with basic toiletries provided. While many guests find the rooms quiet, some report street noise, whistling from the bus terminal, or hallway noise due to thin walls. Some rooms initially had a musty or old woody smell, and a few noted issues with poor ventilation or stained linens.

Dining & Food Quality
The hotel offers a complimentary breakfast buffet that receives mixed feedback. Most guests find the breakfast variety to be good, including both Filipino and Western dishes, and many praise the food quality. However, some guests found the taste to be bland or reported issues with food running out, especially if arriving later in the morning, leading to long waits for tables. The on-site Italian restaurant, Amare La Cucina, is frequently highlighted for its delicious pizza and pasta, offering a convenient dining option for lunch and dinner. While room service is not available, guests can easily order from third-party food delivery services.

Location & Accessibility
The hotel's central location is a significant advantage, particularly its direct adjacency to the Victory Liner bus terminal, complete with a connecting walkway for seamless access. This makes it exceptionally convenient for travelers utilizing bus transport. Guests also appreciate being within easy walking distance of key city attractions, including SM City Baguio, Session Road, Burnham Park, and various dining establishments like Jollibee and 7-Eleven. Public transportation, such as jeepneys and taxis, is readily available right outside the hotel, facilitating easy exploration of the city. Parking is provided for guests with private vehicles, though it can become crowded during peak times.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendliness, politeness, and accommodating nature. Guests frequently highlight their helpfulness and attentiveness from arrival to departure. The check-in process is often described as smooth and quick, with some guests even being granted early check-in. Housekeeping is commended for daily room maintenance and responsiveness to requests. The security guards are noted for being particularly helpful, assisting with parking and hailing taxis. Overall, the staff's dedication to providing excellent customer service is a recurring theme, contributing significantly to a positive guest experience, despite a few isolated instances of less courteous interactions.

Additional Information
Guests should be aware that while the hotel offers early check-in options, it may sometimes incur a fee. For longer stays, the Wi-Fi password typically changes every three days, requiring guests to update their devices. The hotel does not provide laundry services on-site, but staff are able to recommend nearby wash and fold shops. Some guests have noted that the walls between rooms are thin, which can lead to noise from adjacent rooms or hallways. While the hotel has undergone renovations, with an updated lobby, some areas still reflect an older aesthetic. There is no electric kettle or in-room coffee/tea setup; complimentary coffee is available in the lobby.