Medplaya Bali

This hotel is highly regarded for its central location, offering easy access to the beach and marina, making it an excellent choice for families, couples, and sightseers looking to explore the area. Guests frequently commend the hotel's overall cleanliness, the spacious rooms, and the consistently attentive staff who contribute significantly to a positive stay. While the dining options receive mixed reviews regarding variety and temperature, the hotel's commitment to service and its prime position remain standout features. To make the most of your visit, be mindful of the steep hill leading to the hotel, which might pose a challenge for those with mobility concerns, and consider the nuances of the all-inclusive packages to align with your preferences.

Facilities & Amenities
The hotel offers several pools, including a dedicated kiddie pool, which are generally kept clean, though many guests note the water can be quite cold. The sunbeds around the pool areas are frequently described as uncomfortable, worn, and non-adjustable, and some guests express frustration with strict pool rules prohibiting inflatables or ball games. The elevators are often reported as small, slow, and prone to long waits, especially during peak times. While Wi-Fi is available, its signal can be inconsistent in some areas. Guests appreciate the presence of a fridge in the rooms, but note that a kettle for tea and coffee is typically an extra charge or only available in upgraded rooms. The gaming room is mentioned as needing maintenance, with some machines not functioning properly.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness, with rooms tidied daily and fresh towels provided. However, feedback on bed comfort is mixed; some find the beds firm and comfortable, while others describe them as very hard or note that single beds are pushed together. While many rooms are described as spacious, particularly the family superior rooms, some guests mention dated bathrooms with older fixtures like bathtubs, and occasional issues with dusty floors, ants, or lingering smells. Noise levels are a recurring concern due to poor sound insulation, with sounds from corridors, adjacent rooms, and even noisy air conditioning units impacting rest. The TVs in rooms are often noted as small with limited English channels.

Dining & Food Quality
The hotel's dining experience receives varied feedback. Most guests find a good variety of food options available, with chefs preparing fresh dishes like eggs and pancakes. However, a common complaint is that hot food is often served lukewarm or cold, though microwaves are sometimes available for reheating. While some praise the quality and taste of the food, others find the options repetitive or basic, especially for breakfast. The restaurant can become very busy and noisy, particularly during peak meal times. All-inclusive guests often find the alcoholic drinks to be weak or watered down, and many express dissatisfaction with having to pay for water during meals. A self-serve snack area with light bites is appreciated by some.

Location & Accessibility
The hotel boasts a highly convenient central location, placing guests within a short walk of the beach, the marina, and numerous shops, bars, and restaurants. Public transportation, including bus stops for easy access to nearby towns like Malaga and Torremolinos, is also readily available. However, the most significant and frequently mentioned aspect of the location is the steep hill leading up to the hotel, often referred to as "cardiac hill." While some fit guests manage it without issue, it is widely acknowledged as a challenge for those with mobility concerns, the elderly, or families with strollers. Parking at the hotel is very limited and often full, forcing guests to seek difficult and expensive street parking options.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, with guests highlighting their exceptional friendliness, helpfulness, and attentiveness. From the reception team to the restaurant and bar staff, and especially the housekeeping team, their dedication to providing excellent service is a recurring theme. Guests appreciate the quick check-in process and the staff's willingness to accommodate requests, such as promptly changing bedding after an accident. The housekeeping staff is particularly commended for maintaining spotless rooms daily. While most interactions are positive, a few isolated comments mention unhelpful receptionists or less cheerful dining staff, but these are exceptions to the generally high standard of customer service.

Additional Information
The hotel offers a range of entertainment options, including daily shows, bingo, and a mini disco for children. While some guests enjoy the performances, others find them repetitive, not suitable for younger children, or note that evening shows conclude quite early. Guests on all-inclusive packages often express mixed feelings, citing weak alcoholic drinks and the need to pay for bottled water at meals, with a "green card" system for obtaining drinks. Additional charges apply for in-room amenities such as the safe and a kettle. The hotel has undergone partial refurbishment, with modern reception and main bar areas, though some guest rooms and pool facilities still show signs of being dated. Specific pool rules, such as restrictions on inflatables, are in place.