Maison Royale

This hotel is highly regarded for its prime central location on a bustling pedestrian street, making it an ideal choice for exploring the city. Its signature feature is its unparalleled accessibility to major attractions, shops, and a vibrant nightlife, appealing greatly to sightseers, shoppers, and those seeking nightlife entertainment. Guests consistently praise the friendly and helpful staff, as well as the overall cleanliness of the rooms. However, the hotel's central position also means significant street noise, especially at night, and the absence of an elevator is a frequent point of concern for guests with mobility issues or heavy luggage. To ensure a comfortable stay, consider bringing earplugs and be prepared for stairs, particularly if your room is on an upper floor.

Facilities & Amenities
A notable aspect of the hotel is the absence of an elevator, which is a significant consideration for many guests, especially those with mobility issues or substantial luggage, as rooms are spread across two floors with steep staircases. Despite this, guests appreciate the availability of reliable Wi-Fi throughout the property, ensuring connectivity. Rooms are equipped with a minibar, which is often described as well-stocked and reasonably priced, adding convenience for in-room refreshments. Many rooms also feature air conditioning, which generally functions well, though some guests found it difficult to adjust the temperature. A coffee machine is provided in rooms, though some reviews indicate issues with its functionality or the availability of free water. Certain rooms boast a balcony, offering a pleasant space to relax and observe the lively street below.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. While many rooms are described as clean, spacious, and recently refurbished, some guests reported issues with overall cleanliness, including specific instances of unsanitary conditions in bathrooms. The beds are generally found to be comfortable, but some reviews mention hard mattresses, uncomfortable pillows, or small blankets. A recurring concern is the significant noise levels from the street, bars, and restaurants below, which can persist late into the night, making earplugs a necessity for light sleepers. A major point of contention is the bathroom design, often featuring glass walls or doors with gaps, leading to a notable lack of privacy. Additionally, some guests reported unpleasant room smells, ranging from cigarette smoke to a general mustiness or even a toilet odor.

Dining & Food Quality
The hotel does not have an on-site restaurant for breakfast, but guests consistently praise the breakfast experience provided at a restaurant located right next door. This arrangement, facilitated by a voucher system, offers a diverse a la carte menu with a wide selection of dishes, often including two drinks. Many guests describe the breakfast as excellent, awesome value, and a highlight of their stay, appreciating the quality and variety of the food. The convenience of having a good dining option immediately adjacent to the hotel is frequently mentioned as a significant benefit.

Location & Accessibility
The hotel's central location is overwhelmingly cited as its strongest asset, placing guests directly in the heart of the city's main pedestrian zone. This prime spot offers unparalleled accessibility to numerous attractions, including Kalemegdan Fortress, Republic Square, and a vast array of shops, restaurants, and bars, all within easy walking distance. While the location is highly convenient for exploring on foot, it presents significant challenges for guests arriving by car. There is no hotel parking on-site, and the recommended off-site parking, typically in a nearby shopping mall, is often described as expensive and difficult to access due to the pedestrian-only street. Guests must often carry their luggage a considerable distance from the parking facility to the hotel entrance.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their willingness to go above and beyond to assist with various needs, from providing local recommendations to facilitating a quick check-in process. The staff's support with luggage assistance is particularly appreciated, given the absence of an elevator. Many reviews commend the team for their professional and welcoming demeanor, contributing significantly to a positive guest experience. The hotel also offers a convenient airport transfer service, which is well-organized and valued by travelers.

Additional Information
The hotel is housed within an old mansion, which contributes to its unique charm but also explains the absence of an elevator. Guests should be aware that the hotel operates a pet-friendly policy, accommodating travelers with their companions. There are ongoing refurbishments in certain areas of the hotel, indicating continuous efforts to update the property. Guests should note that while a minibar is available, drinking water in the room is typically charged for, rather than being complimentary. Due to its central location, the surrounding area can be quite noisy late into the evening, with music from nearby establishments often continuing until midnight or later. The hotel also offers a convenient airport transfer service for a fee.