Hotel M Morgantown - WVU Area

This hotel is primarily noted for its convenient location, offering easy access to WVU events and various university facilities, making it a practical choice for WVU event attendees and medical visitors to the nearby hospital. Guests often find the hotel to be a budget-friendly option, appealing to budget-conscious travelers and those seeking long-term stays. While many appreciate the friendly staff and their efforts to be accommodating, the hotel's cleanliness and overall room condition receive highly mixed feedback, often attributed to ongoing renovations. To ensure a comfortable experience, guests are advised to manage their expectations regarding the property's current state and consider bringing personal amenities like extra blankets or a portable coffee maker.

Facilities & Amenities
The hotel offers a range of basic amenities, though their condition and availability can vary. Guests have noted the presence of coin laundry facilities, which are a convenient feature for longer stays. While a pool is mentioned, it is consistently reported as unavailable or closed. Rooms typically include a mini-fridge and sometimes a freezer, though some guests experienced issues with their functionality. There are also reports of a broken ice machine and the need to purchase amenities from vending machines. Feedback on air conditioning and heating is mixed, with some units working well and others being problematic. Wi-Fi and TV functionality are frequently cited as issues, with many guests reporting poor or non-existent connections and limited channels. Some guests appreciate the exterior doors that allow for direct room access.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly polarized, with a significant number of guests reporting issues. Many rooms are described as dirty, with visible grime, stained sheets, and unpleasant odors. Concerns about mold, insects, and cockroaches in bathrooms and rooms are frequently raised. The overall room condition is often described as run-down, with reports of broken doorknobs, inadequate door security, insufficient curtains, and damaged flooring. Guests also mention issues with ceiling damage, non-functional lights, and broken faucets. While some guests found the beds comfortable with soft sheets, others noted a lack of sufficient towels, soap, and pillows. Noise levels from other guests are occasionally mentioned, and some rooms are reported to have a strong chemical smell, possibly from cleaning efforts.

Dining & Food Quality
The hotel does not offer on-site dining options or room service. Guests frequently note the absence of breakfast service and coffee availability, which can be an inconvenience for those looking for quick morning refreshments. While there are external dining establishments nearby, the hotel itself does not provide food or beverage services.

Location & Accessibility
The hotel's central location is a significant advantage for many guests, particularly due to its proximity to WVU events, the university town center, and the hospital. It offers convenient access to downtown areas, the coliseum, and major stores and highways. This makes it a practical base for attending sporting events, visiting students, or accessing medical facilities. Parking is available, with some guests appreciating the ability to park directly near their rooms, though others have noted issues with the parking area's condition. While the location is convenient, some guests have expressed concerns about the immediate surrounding area, describing it as less appealing.

Staff & Service
The staff at this hotel generally receives positive feedback for their friendliness, helpfulness, and accommodating nature. Many guests highlight specific individuals for their willingness to assist with requests, provide discounts, or ensure a comfortable stay, especially for extended stays. The check-in process can be inconsistent; while some guests experience a quick and simple check-in, others report long waits, unstaffed front desks, and reliance on phone calls for assistance. There are also instances of key issues and difficulties in obtaining refunds for unsatisfactory stays. Despite these challenges, many guests appreciate the staff's efforts to be attentive and responsive, contributing positively to their overall experience.

Additional Information
The hotel is undergoing ongoing renovations, which explains the wide disparity in guest experiences regarding room quality and overall property condition. Many guests note that the online representation of the hotel often does not match the reality, leading to unmet expectations. The property also appears to have long-term residents, which some guests found contributed to a different atmosphere than a typical transient hotel. Recurring issues include difficulties with deposit refunds and a general lack of security concerns due to unstaffed areas and issues with room access. Guests frequently advise bringing their own personal amenities, such as extra blankets, pillows, and toiletries, as these are often not adequately provided.