Hotel M

The hotel offers a unique blend of urban accessibility and natural tranquility, largely due to its signature feature: direct proximity to the Banjicka forest. This provides a serene, retreat-like atmosphere, making it an appealing choice for those seeking a peaceful stay within the city. Guests frequently highlight the hotel's consistent cleanliness, the generous size and comfort of its spacious rooms, and the quality of its breakfast offerings. Its strategic location, coupled with a large parking area, makes it particularly suitable for business travelers attending conferences or working remotely, as well as sightseers looking to explore the city while enjoying a quiet base. Couples can appreciate the relaxing environment, and the hotel is well-equipped for event attendees with its function rooms. To enhance your stay, consider requesting a room that faces the forest for a quieter experience, and be mindful that while the hotel can arrange outbound taxi services, return transport may require finding a local taxi. Public bus lines are convenient for reaching the city center, but verifying return routes is advisable.

Facilities & Amenities
The hotel presents a mix of modern and older structures, with some areas having undergone recent renovations, particularly evident in certain rooms that feature contemporary designs. While many guests find the overall facilities to be pleasant and well-maintained, some parts of the hotel, such as carpets on the stairs and aspects of access for disabled guests, have been noted as needing refurbishing. The hotel is well-regarded for its suitability as a venue for small to middle conventions and meetings, offering dedicated function rooms and conference halls that are described as pleasant and suitable for events. Guests appreciate the availability of Wi-Fi, which is generally reported as excellent and fast, supporting remote work and connectivity. However, some guests have noted the absence of certain expected amenities, such as a coffee maker in the rooms, and a lack of extra facilities like a gym, sauna, or massage services.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness throughout all areas, including the guest rooms. The rooms are frequently described as spacious and well-appointed, providing ample space for relaxation. While some rooms have been recently renovated and feature modern designs and splendid showers, other sections of the hotel retain older furniture, leading to a varied experience in terms of room aesthetics. The beds are generally found to be comfortable, contributing to a restful stay. However, some guests have reported issues with noise levels, particularly from the adjacent boulevard, which can be noticeable in rooms facing that direction. There were isolated reports of bugs in rooms and concerns regarding privacy due to housekeepers entering without knocking or despite "do not disturb" signs, and a lack of an interior lock on some doors. Overall, the emphasis remains on the rooms being clean and providing a comfortable base.

Dining & Food Quality
The hotel's breakfast service receives widespread positive feedback from guests, consistently described as plentiful and offering a varied selection of both sweet and savory options. Many guests find the food quality to be good, often noting that the substantial breakfast can reduce the need for a large lunch. The restaurant itself is highlighted for its amazing view, particularly during breakfast, as it overlooks the surrounding park and forest, creating a pleasant dining atmosphere. While the breakfast is generally well-regarded, some guests have described its quality as standard. Feedback on the overall food quality in the restaurant for other meals is mixed; some guests found it to be quite low, while others praised the restaurant staff and the quality of the food. There was also a specific mention of a lack of vegan options on the menu.

Location & Accessibility
The hotel boasts a unique and appealing location adjacent to a park and the Banjicka forest, providing a serene and quiet environment that feels removed from the city bustle, yet remains highly accessible. Guests appreciate the extensive and free parking available, which is a significant convenience, especially for those traveling by car. While some guests perceive the hotel as being a bit far from downtown, others note its strategic position allows for quick access to important destinations in Belgrade. The hotel is well-connected by major bus lines, with complimentary fares, making the journey to the city center straightforward. However, guests are advised that return bus routes can be less reliable than indicated on maps. For those preferring taxis, the hotel offers a service to arrange a driver for outbound trips, though guests are responsible for finding their own transport for the return journey.

Staff & Service
Feedback regarding the hotel staff and service is notably mixed. While some guests describe the staff as pleasant and accommodating, particularly highlighting the helpfulness and kindness of the parking attendants and the efficiency of the restaurant staff, a significant number of guests report negative experiences. Many reviews mention unfriendly and unprofessional staff, particularly at the reception, citing instances of poor communication skills, disorganization, and a perceived lack of willingness to assist with simple requests like calling a taxi. There are also reports of loud arguments between staff members, creating an uncomfortable atmosphere. Specific concerns include housekeeping entering rooms without knocking or despite "do not disturb" signs, and in isolated cases, taking items or a lack of an interior lock on doors, with complaints not being adequately addressed. The check-in process was also noted as being slow by some.