Le Palace d'Anfa

The hotel is primarily recognized for its central location in Casablanca, making it an excellent base for exploring the city. Its proximity to key attractions, shopping areas, and a wide array of cafes and restaurants makes it particularly appealing for sightseers and business travelers seeking convenience. While some guests describe the hotel as having an "old luxury" or a "glory of yesteryear," it is also noted that certain areas appear tired and could benefit from updates. The staff generally receives praise for their helpfulness and professionalism, though experiences can be inconsistent. Guests appreciate the spaciousness of the rooms and the quality of the breakfast. However, recurring concerns include issues with the air conditioning, noise levels from both inside and outside the hotel, and the condition of some room amenities. For a more comfortable stay, guests are advised to request a room away from potential noise sources like main roads or hotel event spaces, and to confirm the functionality of the air conditioning upon arrival.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences with them are varied. The rooftop pool is a notable feature, providing a pleasant space, but many guests reported it was often closed, small, or not well-maintained, leading to disappointment for those hoping to use it. The fitness center is available, with some finding it well-equipped, while others noted that some equipment was broken or outdated. The spa and Hammam facilities receive positive remarks for their quality, offering a relaxing experience, but their availability can be inconsistent, sometimes being closed or requiring appointments. An attached Illy Cafe in the lobby is a popular spot for guests to enjoy coffee and snacks. While Wi-Fi is generally reported as having good speed, some rooms lack essential amenities like an ironing board or a properly functioning mini-fridge, which can be inconvenient for guests.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed but detailed. Many guests commend the overall cleanliness of the rooms, describing them as spotless and pristine, and appreciate their generous spaciousness. However, the general condition of the rooms is a frequent point of concern, with descriptions ranging from "old" and "tired" to "dark" and "run-down," suggesting a need for renovation. While some found the beds comfortable, others reported them as hard or lumpy, impacting sleep quality. A significant issue highlighted by numerous reviews is pervasive noise, stemming from street noise, ongoing construction noise, and particularly loud party noise from hotel venues, indicating poor soundproofing. The air conditioning is also a common complaint, often reported as ineffective or not working at all. Furthermore, bathroom conditions vary, with some being clean but outdated, experiencing leaks, or lacking proper ventilation, and some rooms are noted for their dim lighting or missing basic toiletries.

Dining & Food Quality
The hotel's dining options generally receive positive feedback, particularly regarding the breakfast buffet. Guests consistently praise its variety, describing it as comprehensive and offering fresh, delicious options, including an omelette station and traditional Moroccan choices. However, a few guests found the selection unremarkable or wished for more diversity. The hotel restaurant experiences are more varied; while some found the food delicious and service lovely, others reported very slow service, underwhelming meals, or staff who seemed inattentive. Room service is frequently highlighted for its food quality, being described as tasty, rich in offerings, and impeccable, though some encountered delays or issues with order accuracy. The presence of a bar is noted, but its accessibility, especially the rooftop bar, was sometimes limited, impacting guest enjoyment of this amenity.

Location & Accessibility
The hotel's central location is consistently lauded as one of its strongest assets. Situated in the heart of Casablanca, it provides excellent accessibility to a multitude of attractions, making it ideal for both leisure and business travelers. Guests appreciate being within easy walking distance of major shopping streets, numerous restaurants, and vibrant cafes, allowing for convenient exploration of the city's offerings. Its proximity to significant landmarks like the Hassan II Mosque is also a major draw. The hotel is well-connected to public transportation, further enhancing its convenience for navigating the city. While valet parking is available, some guests noted initial difficulties in getting the attention of staff or language barriers, but overall, the location is considered safe and highly advantageous for experiencing Casablanca.

Staff & Service
The staff at the hotel elicits a wide range of feedback, often described as a mix of highly friendly and helpful individuals alongside instances of unresponsiveness or perceived rudeness. Many guests commend the professionalism and attentiveness of specific team members, particularly at the reception and in dining areas, who go above and beyond to assist. The check-in process is generally efficient, though some guests reported long wait times. Housekeeping is noted for its thoroughness, but some guests experienced noisy cleaning staff or issues with "Do Not Disturb" signs being ignored. Room service (as a service) is praised for its efficiency in delivering food, but some encountered delays or incorrect orders. The valet service is appreciated for its convenience, despite occasional initial communication challenges. While some guests found the laundry service efficient, others reported issues with lost items or unhelpful staff attitudes. Overall, the quality of service can be inconsistent, but many positive interactions are highlighted.

Additional Information
The hotel is a popular choice for conference facilities and event hosting, with organizers praising the impeccable service, professional staff, and well-arranged banquets, making it a suitable venue for business gatherings. Guests generally feel a sense of security and safety within the hotel premises, with staff noted for their integrity and willingness to assist in challenging situations, such as helping guests retrieve lost personal items. However, a recurring theme among reviews is the perception that the hotel does not consistently meet the standards of a five-star property, with many guests suggesting it aligns more with a three or four-star rating due to various maintenance issues and service inconsistencies. This discrepancy in perceived quality versus advertised star rating is a point of contention for some. Despite these points, the hotel's commitment to providing a comfortable and secure environment for its guests is frequently acknowledged.