La Quinta Inn & Suites by Wyndham Norwich-Plainfield-Casino

This hotel is frequently highlighted for its exceptionally friendly and accommodating staff, who consistently go above and beyond to assist guests, and for the general cleanliness of its rooms, which contributes to a comfortable stay for many. A notable feature is its pet-friendly policy, making it an excellent choice for pet owners traveling with their companions. Its convenient location, directly off the highway, offers easy access to local attractions and amenities, appealing to sightseers and travelers seeking value. The complimentary breakfast and spacious accommodations also make it a suitable option for families and large groups. To enhance your experience, it is recommended to inquire about the indoor pool's operational status upon booking, as its availability and condition can vary, and consider requesting a room away from high-traffic areas like elevators for a quieter stay.

Facilities & Amenities
The hotel offers an indoor pool, which is a popular amenity, though guest experiences vary; some found it clean and heated, while others reported it being closed for maintenance, cold, or in need of cleaning. A fitness center is available and generally described as well-equipped and clean. Guests appreciate the presence of Wi-Fi throughout the property, although some users with specific devices reported connectivity issues. The hotel also provides ice machines, though these were occasionally found to be out of order. Some guests noted that the elevators could be noisy or slow. While the lobby and dining areas are spacious, some reviews mentioned issues with the air conditioning in these common spaces. It is important to note that despite some online information, the hotel does not feature a hot tub.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. Many guests found their rooms to be clean and well-maintained, with comfortable beds and good mattresses ensuring a restful sleep. However, a significant number of reviews reported issues such as bloodstains on bedding, general dirtiness, unpleasant odors, and chipped paint, indicating a need for more consistent upkeep. The AC units were frequently cited for being loud, malfunctioning, or having a musty smell, impacting overall comfort. Noise levels from adjoining rooms, the road, or the elevator were also a recurring concern for some. While rooms typically include a fridge and microwave, and some have a coffee maker, guests often noted a shortage of towels and insufficient toiletries. Bathrooms also received varied comments, with some experiencing issues like clogged sinks, missing drain covers, or a lack of hot water.

Dining & Food Quality
The complimentary breakfast at the hotel receives varied feedback. Most guests appreciate the convenience of a free meal, with some finding a good variety of options including waffles, cereals, and bread. However, a common complaint is the food quality, with many reporting that hot items like eggs and sausage were consistently cold or had an unappetizing taste and texture. Some guests also noted that the hotel occasionally ran out of popular items, such as waffle mix or coffee, and that the breakfast area sometimes closed earlier than advertised. Issues with the waffle maker being dirty or not turned on were also mentioned. Despite these concerns, the availability of coffee and basic breakfast fare is generally seen as a valuable inclusion for guests.

Location & Accessibility
The hotel boasts a highly convenient location, situated directly off the highway, making it easily accessible for travelers. Guests appreciate its proximity to various local attractions, including casinos and nearby towns, typically within a 20-30 minute drive. The surrounding area offers practical amenities, with a grocery store, shopping center, and numerous restaurants and fast-food options within walking distance or a short drive. While the parking facilities are generally adequate, some larger vehicles experienced challenges, and a few guests noted a lack of sufficient outdoor lighting in the parking lot during early morning or late-night hours. Overall, the location is a significant advantage for guests looking to explore the region or for a convenient stopover.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlighted instances where staff members went above and beyond to assist with requests, resolve issues, or simply provide a warm welcome. The check-in process is generally described as smooth and efficient, contributing to a positive first impression. However, feedback regarding housekeeping services is a significant area of concern; many guests reported that rooms were not cleaned daily unless specifically requested with 24-hour notice, leading to a shortage of fresh towels and unemptied trash bins. Some guests also noted instances of understaffing, which occasionally led to delays in service or a perceived lack of attentiveness.

Additional Information
Guests should be aware of several miscellaneous but important details. The hotel operates under a pet-friendly policy, which is highly appreciated by animal owners, though some reviews noted issues with uncleaned pet waste in outdoor areas. There are ongoing renovations at the property, which may explain some of the reported wear and tear or occasional construction noise. Guests frequently encountered problems with key cards deactivating, requiring multiple trips to the front desk. While the hotel advertises quiet hours, some guests reported disturbances from loud neighbors or music, indicating inconsistent enforcement. Despite some online claims, the hotel does not have a hot tub. Additionally, some guests experienced water supply issues, including a lack of hot water or temporary shut-offs, and noted a general sense of understaffing impacting various services.