La Quinta Inn & Suites by Wyndham Latham Albany Airport

The hotel is widely recognized for its pet-friendly policy, allowing guests to travel with their animals and providing convenient outdoor areas for pet walking. While many guests praise the staff's friendliness and helpfulness, the overall experience is significantly impacted by recurring cleanliness issues and pervasive noise disturbances. The complimentary breakfast receives mixed reviews, with some finding it satisfactory while others note inconsistencies in quality and availability. The hotel is a suitable option for pet owners and travelers seeking airport proximity. To enhance your stay, it is advisable to request a room away from high-traffic areas and to thoroughly inspect your room upon arrival for any maintenance or cleanliness concerns.

Facilities & Amenities
The hotel features an indoor pool, which receives mixed feedback regarding its cleanliness and temperature, with some guests finding it cold or dirty, while others describe it as clean and warm. The hot tub, however, is consistently reported as being unavailable or removed, despite being advertised. A fitness center is present, though some guests note it can be warm or have non-functional equipment. While free Wi-Fi is generally available, some guests experience connectivity issues. The availability of ice machines is a frequent point of complaint, as many are reported to be out of order. Similarly, laundry facilities are often described as being in disrepair or constantly in use. The elevator is also noted by some guests to be dirty or out of service, and the lobby and common areas are sometimes perceived as dark, uninviting, or poorly maintained.

Cleanliness & Room Comfort
Room cleanliness is a highly contentious issue, with numerous guests reporting significant problems such as stained surfaces, dirty floors, and unpleasant odors. Several reviews mention the presence of bed bugs and roaches, leading to highly negative experiences. While many guests find the beds comfortable and appreciate good shower pressure, the overall condition of rooms often includes chipped walls, scratches, and general disrepair. In-room amenities like televisions and microwaves are sometimes reported as non-functional. A major concern is the pervasive noise levels, with guests frequently disturbed by loud conversations, slamming doors, children running in hallways, and barking dogs, often attributed to thin walls and a lack of enforcement of quiet hours.

Dining & Food Quality
The complimentary breakfast offered by the hotel garners highly mixed reviews. While some guests appreciate the convenience and find the selection adequate, many express disappointment with the quality and consistency. Common complaints include cold food, undercooked or burnt items, and a lack of replenishment, leading to limited options, especially later in the morning. The waffle maker is occasionally reported as broken, and the coffee and juice stations are sometimes found to be empty or serving watered-down beverages. Despite some positive mentions of a decent spread including eggs, sausage, and various baked goods, the overall sentiment suggests that the breakfast experience is often underwhelming and falls short of expectations for a hotel of this type.

Location & Accessibility
The hotel's airport proximity is a significant advantage, making it a convenient choice for travelers needing quick access to flights. Its central location also places guests within easy reach of nearby restaurants and shopping centers, providing ample dining and entertainment options without extensive travel. Many guests appreciate the hotel's accessibility to major interstates and local attractions. However, the hotel entrance can be challenging to locate, with some guests reporting difficulty finding it due to poor signage or overgrown landscaping. Parking facilities are available, but some reviews mention issues with unplowed lots, poor lighting, or general untidiness, which can detract from the overall convenience.

Staff & Service
The hotel staff consistently receives high praise for their friendly staff and helpful service. Many guests highlight the attentive service provided by front desk personnel, who are often described as accommodating, professional, and quick to assist with requests. The quick check-in process is frequently mentioned as a positive aspect, contributing to a smooth arrival experience. However, there are notable housekeeping issues, with numerous reports of rooms not being cleaned during multi-night stays, or staff being disruptive. While staff are generally responsive to immediate concerns, some guests report a lack of follow-through on more complex issues, and occasional communication breakdowns between different shifts or departments.

Additional Information
The hotel maintains a pet-friendly policy, though guests should be aware that an additional pet fee is typically applied per stay. A recurring issue is the pervasive presence of smoking odors, particularly marijuana and cigarettes, in hallways and common areas, despite the hotel being non-smoking. Security concerns are occasionally raised, with reports of broken door locks and unauthorized individuals accessing the property. Some guests have experienced disruptive fire alarms during their stay, often in the early morning hours, without clear explanations. There are also instances of unexpected charges appearing on guest credit cards, leading to frustration. Guests frequently note that the online photos of the hotel do not accurately reflect its current condition, suggesting that ongoing renovations may be contributing to a disparity between expectations and reality.