KULA DAMJANOVA-Komnenovo selo

The hotel offers a unique retreat, distinguished by its stunning lakeside location and a serene, natural ambiance that appeals greatly to nature lovers and those seeking a peaceful escape from urban life. Guests consistently highlight the picturesque setting, with direct access to the lake via a boardwalk and beautiful views of the surrounding mountains, creating a truly immersive natural experience. The complex itself boasts a distinctive ethnic atmosphere, with some areas featuring a museum-like interior that adds to its charm and historical feel. It is an ideal destination for couples looking for a romantic getaway or families desiring a tranquil base for outdoor activities like hiking and exploring the pristine environment. To make the most of your stay, consider that a car is often essential for exploring the wider area beyond the immediate vicinity, and be prepared for a more rustic experience that prioritizes natural beauty over extensive modern conveniences.

Facilities & Amenities
While the hotel's natural setting is a major draw, guests frequently report issues with the availability and functionality of certain amenities, impacting overall convenience. A recurring concern is the lack of reliable Wi-Fi access, with many guests noting that it is either unavailable in rooms or generally poor throughout the property, making it challenging to stay connected. Some reviews mention that the TV only offers a limited selection of channels, primarily local ones, which can be a drawback for entertainment. Additionally, some accommodations, particularly bungalows or separate houses, are noted to lack basic conveniences such as a kettle, microwave, or fridge, which can significantly impact the comfort of longer stays and self-catering options. There are also mentions of a sauna that was not operational, further indicating a need for maintenance and upgrades to the hotel's infrastructure to meet guest expectations.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably mixed, with many expressing significant concerns. While some rooms are described as spacious or recently renovated and clean, a considerable number of reviews highlight issues such as dirty or unfinished rooms, including uncleaned tiles and unvacuumed carpets, suggesting inconsistent upkeep. Many guests reported a lack of heating during cold weather, necessitating requests for portable heaters to maintain a comfortable temperature. Other common complaints include uncomfortable beds, thin walls leading to poor soundproofing and noise from adjacent rooms, and creaking floorboards, which can disturb sleep. Some bathrooms are noted to have mold or bad odors, and issues like non-functional showers or broken balcony doors are also mentioned. Furthermore, some accommodations are described as having worn decor, inconveniently placed electrical sockets, or a general lack of essential room amenities like cups or service tables.

Dining & Food Quality
The hotel's dining experience receives varied feedback, though the restaurant's location by the lake and its scenic views are consistently praised as a highlight. Most guests find the food quality to be good, with some highlighting delicious local dishes and excellent overall meals, particularly dinner, which is often enjoyed by the water. However, the breakfast often receives mixed to negative reviews. While some describe it as very good and varied, many guests found it to be basic, simple, or lacking in variety, with limited choices and sometimes described as "loveless" or "virtual." There are also comments about the restaurant service being slow or not great, and a perceived lack of traditional national dishes, which some guests expected given the hotel's "ethno village" concept.

Location & Accessibility
The hotel's location is overwhelmingly cited as its most significant asset, offering a truly breathtaking setting directly on the Plav lake amidst mountains and lush greenery. Guests appreciate the quiet and peaceful ambiance, making it an ideal spot for relaxation and connecting with nature. It serves as an excellent base for hiking enthusiasts, with trails easily accessible nearby, and offers stunning views from both rooms and the restaurant that are frequently highlighted as a major draw. While the immediate surroundings are beautiful, some guests note that the hotel is somewhat far from the main town, making a car essential for exploring local attractions or accessing other dining options. The property offers parking facilities, which guests find convenient for their vehicles.

Staff & Service
Feedback regarding the staff and service is highly polarized. Many guests praise the staff as friendly, kind, helpful, and customer-oriented, noting their efforts to make stays comfortable and their accommodating nature, with specific mentions of pleasant welcomes and attentive restaurant service. However, a significant number of reviews describe staff as unfriendly, rude, indifferent, or even inhospitable, leading to negative experiences, particularly during check-in, which some found poor. Communication is a frequent issue, as many staff members reportedly do not speak English, making it difficult for international guests to convey needs or resolve problems effectively. There are also mentions of staff being unorganized or attempting to overcharge for bookings, further contributing to a mixed perception of service quality.

Additional Information
Guests should be aware that there are frequent discrepancies between the room type booked and the accommodation received, with some guests expecting suites or bungalows but being assigned standard rooms. This often leads to significant dissatisfaction, especially when the assigned room lacks promised features or amenities, impacting the overall value perception. Another notable point is that the hotel management sometimes requests to hold guests' passports until payment is completed, a policy that some travelers find unusual or inconvenient and prefer to avoid. While the hotel offers a unique setting and is praised for its natural beauty, some guests suggest that it is more suitable for short stays rather than extended visits, given the reported issues with room comfort and the general state of amenities.