Kelly Inn Billings

This hotel offers a welcoming and convenient stop for travelers, particularly those with pets, distinguishing itself with a pet-friendly policy that includes unique room access. Its signature feature is the availability of rooms with both interior and exterior doors, providing unparalleled ease for pet owners and road trippers to manage luggage and animal needs. While many guests praise the hotel's cleanliness and the quality of its complimentary breakfast, some reviews indicate mixed experiences regarding room comfort and noise levels. The hotel is well-suited for families due to its popular pool area and for anyone seeking a practical and accommodating stay. To ensure a comfortable experience, guests might consider requesting a room away from high-traffic areas if sensitive to noise, and pet owners will appreciate the direct outdoor access.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest stays, with the pool area being a major draw, especially for children, who enjoy the waterslide. However, some guests have reported issues with the pool water temperature being too cold or concerns about supervision during busy times. The hot tub is a popular amenity, though several reviews mention it being out of order, having broken jets, or the water not being sufficiently warm. A fitness center is available for guests, but some feedback suggests it can be small or contain outdated equipment. While not universally praised, these amenities generally contribute positively to the guest experience, offering options for relaxation and recreation.

Cleanliness & Room Comfort
Guests generally find the rooms spacious and appreciate the efforts towards cleanliness, though feedback is mixed. Some reviews mention isolated issues such as hair on bedding, stains on sheets, or the presence of pet dander, indicating occasional lapses in thorough cleaning. Bed comfort also varies, with many guests reporting comfortable beds that ensure a restful night's sleep, while others found them to be hard. Noise is a notable concern for many, with frequent complaints about hallway noise, sounds from upstairs rooms, loud neighbors, and barking dogs, often attributed to thin walls or gaps under doors. Additionally, some bathrooms are noted as needing updating, with issues like cracked tiles, moldy grout, or non-functioning fans.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, often described as above average and a pleasant surprise. It typically features a wide variety of hot options, including popular items like waffles, eggs, hash browns, and French toast, along with biscuits and gravy. The breakfast area is generally kept well-stocked by attentive staff, ensuring a good start to the day for most. However, some guests have experienced issues with food being cold or certain items running out, particularly during peak times, and a few found the overall selection limited, especially regarding fruit or decaf coffee options.

Location & Accessibility
The hotel boasts a highly convenient location right off the interstate, making it an excellent choice for road trippers and those seeking easy access to the surrounding area. Guests frequently highlight its close proximity to a gas station for quick refueling and the adjacent Cracker Barrel restaurant, which is easily accessible within walking distance for dining options, providing a welcome convenience after a long journey. This strategic placement allows for quick transitions and simplifies travel logistics. While the hotel itself is generally considered safe, a few guests have noted the presence of homeless individuals in the broader vicinity. Parking is ample and often provides the added benefit of direct access to first-floor rooms, simplifying luggage handling and enhancing overall convenience.

Staff & Service
Feedback on the staff is mixed but predominantly positive, with many guests praising their friendliness, helpfulness, and attentiveness. The check-in process is frequently described as easy and quick, contributing to a smooth arrival experience. Many reviews highlight instances of excellent customer service, where staff went above and beyond to accommodate requests or resolve minor issues. However, some guests have reported negative interactions, including perceived rudeness, unresponsiveness to concerns about room cleanliness or maintenance, and difficulties arising from specific hotel policies. Despite these isolated incidents, the overall sentiment points to a dedicated team committed to guest satisfaction.

Additional Information
A standout feature of the hotel is its highly accommodating pet-friendly policy, with many guests appreciating the absence of a pet fee and the provision of ample outdoor space for walking dogs, complete with convenient waste bags and disposal containers. Many rooms, particularly on the first floor, offer the unique convenience of both interior and exterior doors, allowing guests to easily access their vehicles directly from their room, which is especially beneficial for pet owners. The hotel is actively undergoing updates and renovations, which some guests noted as improving the overall appearance and amenities, though occasionally causing minor, temporary disruptions. Additionally, guests often enjoy the complimentary cookies offered at the front desk upon arrival, adding a welcoming touch to their stay.