Kefalonia Grand

The hotel offers a memorable stay, distinguished by its prime waterfront location directly on the harbor, providing picturesque views and easy access to the main square. This makes it an excellent choice for sightseers and couples seeking a vibrant, central base, as well as families who appreciate the proximity to local attractions and the unique opportunity to observe loggerhead turtles in the harbor. Guests consistently highlight the exceptional staff and the hotel's modern, clean design as key strengths. While the breakfast receives widespread acclaim, feedback on room size and noise levels is more varied. To enhance your experience, consider requesting a room with a sea view for stunning vistas, and be prepared for some internal noise due to the hotel's design. Exploring the island is highly recommended, and staff are readily available to assist with car hire or local tips.

Facilities & Amenities
While the hotel does not feature a swimming pool, guests appreciate the thoughtful provision of high-quality toiletries that are replenished daily, along with slippers and bathrobes in the rooms, adding a touch of comfort. Each room is equipped with a fridge for convenience. Many rooms boast a balcony, though some are noted to be quite small, while others offer expansive views. The air conditioning is generally present, but some guests reported issues with its consistency or power. A safe is available in rooms, though some found instructions unclear or the placement inconvenient. A recurring point of feedback is the absence of a kettle or tea/coffee station in the rooms, which many guests desired, though these items could often be provided upon request.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and well-maintained, with daily housekeeping ensuring a fresh environment. The beds are consistently praised for being exceptionally comfortable, contributing to a restful night's sleep. However, opinions on room size are mixed; while some found their rooms spacious, many describe standard accommodations as small or tiny, particularly the bathrooms. These smaller bathrooms are frequently noted for being cramped, lacking sufficient space for toiletries, and occasionally experiencing issues with drainage or rusty fixtures. A significant concern for many guests is the pervasive noise levels, stemming from poor sound insulation between rooms and from the corridors, where slamming doors and conversations are often clearly audible. External street noise is also mentioned, though it tends to subside later in the evening.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, described as amazing, delicious, and excellent with a great variety of options. Guests appreciate the extensive buffet spread, which includes fresh fruit, pastries, and cold cuts, complemented by a menu for cooked-to-order items such as omelettes, pancakes, and various egg dishes. The coffee and fresh juices are also highlighted for their quality. The hotel's lobby bar and outdoor restaurant offer a pleasant ambiance with harbor views, serving a good selection of evening meals that are generally found to be tasty and reasonably priced. The cocktails are often described as delightful, contributing to a relaxing evening experience.

Location & Accessibility
The hotel boasts an outstanding central location directly on the waterfront, offering picturesque harbor views and placing guests within immediate walking distance of Argostoli's vibrant main square, numerous restaurants, bars, and shopping streets. Its proximity to the harbor also provides the unique opportunity to observe loggerhead turtles. The ferry port and bus station are conveniently close, facilitating easy exploration of the island. While the hotel's central position means it's on a busy road, the convenience of being able to walk everywhere is a major advantage. Parking can be challenging in the immediate vicinity, often requiring guests to search for spots a short distance away, though free options are generally available.

Staff & Service
The staff are consistently highlighted as the hotel's greatest asset, receiving overwhelming praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend their professionalism and willingness to go above and beyond to ensure a pleasant stay. The check-in process is often described as quick and efficient, with staff accommodating requests for early check-in or late check-out. Housekeeping is noted for its daily cleaning and cheerful demeanor, consistently replenishing toiletries and towels. Staff are highly effective in providing local recommendations, arranging car hire, booking taxis, and securing dinner reservations, significantly enhancing the guest experience. Their welcoming and accommodating approach creates a warm and inviting atmosphere for all visitors.

Additional Information
Guests should be aware that the hotel does not have its own swimming pool or direct beach access, necessitating short taxi rides or car rentals to reach nearby beaches. A thoughtful amenity provided by the hotel is the availability of beach towels free of charge. Some guests have reported issues with overbooking, particularly for reservations made through third-party platforms, leading to unexpected room changes or cancellations. Additionally, a hotel tax is typically collected upon checkout, which guests should budget for. Despite some mixed feedback on overall value, many guests express a strong desire to return, citing the exceptional staff and prime location as compelling reasons.