Hotel Kastil

This hotel offers a truly central location right on the seafront promenade, making it a memorable choice for guests seeking immediate access to the town's vibrant atmosphere and stunning harbor views. Its authentic character and historic feel appeal to history buffs and those looking for a unique stay. The hotel is particularly well-suited for sightseers and couples who appreciate being steps away from local attractions, shops, and restaurants. While the breathtaking sea views from many rooms and the breakfast terrace are a significant draw, guests should be aware of potential noise from the lively area below. To ensure a more restful experience, consider requesting a room on a higher floor or away from the main entertainment areas, and be prepared for a walk if arriving by car, as parking is not on-site.

Facilities & Amenities
The hotel provides free Wi-Fi, which guests generally find reliable for staying connected. However, some common amenities are noted as basic or absent. There is no elevator, which can be a consideration for guests with mobility issues or heavy luggage, especially as rooms can be on higher floors. While rooms include a fridge and wine glasses, there is no provision for in-room coffee or tea making facilities. Some guests reported issues with the safe not working and found the hairdryer to be outdated. Additionally, some rooms feature a small balcony, which, while offering pleasant views, may be too compact for comfortable seating.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many guests find the rooms to be clean and well-maintained upon arrival. However, some describe the rooms as old or small, with some reporting hard beds. A significant recurring issue is the air conditioning, which many guests reported as malfunctioning or completely broken, leading to uncomfortable heat in the rooms, with some being offered only a fan as a replacement. Noise levels are a major concern, with loud music from the bar below the hotel often continuing until late at night, followed by cleaning noise, making it difficult for guests to sleep, even with windows closed. Bathrooms are generally described as tiny, and some curtains are noted as being too thin to effectively block out morning light.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as excellent with a rich variety of fresh options, including continental buffet items like salads, cheeses, hams, and eggs. Guests particularly enjoy having breakfast on the terrace, which offers stunning sea views and enhances the dining experience. While the breakfast is generally considered good and fresh, some guests noted it might not be as extensive as depicted in promotional photos, with no fresh juices available. The breakfast is typically self-service, and some guests experienced strict adherence to the stated breakfast hours. The hotel also has a pizza restaurant below, which is highly recommended by some for its quality.

Location & Accessibility
The hotel's central location is overwhelmingly cited as its strongest asset, placing guests directly on the seafront promenade and just steps away from the harbor, ferry terminal, and the town's main shops and restaurants. This prime position allows for easy access to evening walks and morning coffees with a sea view. However, this central location comes with significant challenges regarding parking. There is no parking directly at the hotel; guests must use a paid lot located a considerable distance away, often a 10 to 15-minute walk up a steep hill. This arrangement is frequently described as inconvenient and expensive, especially for those with luggage or families.

Staff & Service
The staff at the hotel generally receive high praise for being friendly, helpful, and welcoming. Many guests highlight their professionalism, attentiveness, and willingness to assist with luggage and provide local tips. The check-in process is often described as quick and efficient. However, there are notable instances of highly negative feedback regarding specific staff members, with some guests reporting rude, disrespectful, or uncooperative attitudes, particularly when addressing issues like the broken air conditioning or minibar charges. Some guests also experienced an aggressive demeanor during checkout. Despite these isolated negative experiences, the overall sentiment leans towards appreciative comments about the staff's efforts to provide good service.

Additional Information
Guests should be aware that the hotel's location directly above a night club and restaurant means there is often live music playing until late, typically around 1 AM, followed by cleaning noise for another hour or two. This can significantly impact sleep quality due to poor sound insulation. Some guests also reported issues with room cards frequently losing their programming, requiring multiple trips to the reception for re-activation. While the hotel aims for a charming, authentic feel, some aspects like the lack of basic toiletries beyond a single pump dispenser for shampoo/body wash, and the absence of art-towels or sweets on the bed (as sometimes depicted in promotional images), are noted.